1. R15701: ABVI Project Opportunities Sabrina Caliri, Thomas Visalli, Joseph Lee, Christine Lochner, Ian Nanney, Courtney Smith, Kenneth Wilkinson Voice of Customer Presentation

2. ● Goal/Mission Statement ● Increase business potential, create jobs and generate revenue for ABVI ● Objectives ● Identify potential soft goods manufacturing operations that ABVI could add to current production capabilities ● Identify and evaluate potential upcycling techniques to maximize donation value of bulk textile materials. ● Identify characteristics (i.e. capabilities, layout, procedures) ● Identify potential areas for improvement based on these characteristics ● State consumer problems, and define the nature of product/service opportunities that are created by those problems. Project Description

3. ● Primary Stakeholder ● Joe Kells director of sales and business development ABVI ● Secondary Stakeholder ● Employees of ABVI ● General Population of People with visibility disabilities ● Family members of the visually impaired ● RIT Community ● Gerald Garavuso ● DPL ABVI Team ● MSD Team assigned Stakeholders

4. ABVI has a long term goal to enhance the lives of the visually impaired. AVBI is looking to expand on their existing revenues sources by creating new product to compete nationally. These products can either be new softgood produces or new processed textiles. Softgoods Production New material is sewed into a finished product. The finished product is of high quality. Purchase additional machines if proven to increase profit. Both ABVI maintains status of having high integrity and consciousness. The final products needs to have a reliable and sustained market for product viability. The process is competitive in the US market and potentially in the global market. The process increases employment opportunities for the blind and visually impaired community. Utilize existing resources. Upcycling Textile ABVI will upcycle the material instead of selling it to an outside manufacturer to upcycle. One Goodwill location per region will grind up the textiles for that region. Compare the profitability of selling the shredded material vs. processing further to create a product. Shredder should look for product opportunities to increase the value of the shredded fabric Objective Tree

5. GoalAffinity Group Customer Objective Description Increase business potential, create jobs, and generate revenue for ABVI Capabilities Utilize existing resources. The process increases employment opportunities for the blind and visually impaired community. Create pilot upcycling program at Rochester ABVI location The recycling manufacturing process is operational by the visually impaired community. Shredder should look for product opportunities to increase the value of the shredded fabric (Sound deadening, insulation, cotton based non apparel, paper). Separating specific fabrics, turning shredded material back into thread or other useful commodities New material is sewed into a finished product. The finished product is of high quality. Business Goals The process is competitive in the US market and potentially in the global market. Project expands customer base. Quick return on investment (TTM). ABVI maintains status of having high integrity and consciousness. The final products need to have a reliable and sustained market for product viability. Usage ABVI will upcycle the material instead of selling it to an outside manufacturer to upcycle. The recycling process needs to maximize profit per pound of donated material. The upcycling process needs to be more profitable than selling the material to a secondary company. Purchase additional machines if proven to increase profit. Manufacturing utilizes current machinery. Resources A total of 400 million pounds of textiles from Goodwills all over the country need to be recycled. One Goodwill location per region will grind up the textiles for that region. Process uses pre-cut material for sewing. Utilizes a workforce of 20-30 skilled workers or more. Legend Both Textiles Softgoods

6. Customer Requirements ProjectCategory Need # Importance Description Both Expand Current Business Capabilities CR1Important Project expands customer base. CR2Desired Utilize existing resources. CR3Desired The process increases employment opportunities for the blind and visually impaired community. Increase Profitability CR4Important The process is competitive in the US market and potentially in the global market. CR5CriticalQuick return on investment (TTM). Ethics CR6Critical ABVI maintains status of having high integrity and consciousness. CR7Critical The final products need to have a reliable and sustained market for product viability. Textiles Usage CR8Important ABVI will upcycle the material instead of selling it to an outside manufacturer to upcycle. CR9Critical The recycling process needs to maximize profit per pound of donated material. CR10Critical The upcycling process needs to be more profitable than selling the material to a secondary company. Resources CR11Desirable A total of 400 million pounds of textiles from Goodwills all over the country need to be recycled. CR12Desirable One Goodwill location per region will grind up the textiles for that region. Capabilities CR13Desirable Create pilot upcycling program at Rochester ABVI location CR14Critical The recycling manufacturing process is operational by the visually impaired community. CR15Critical Shredder should look for product opportunities to increase the value of the shredded fabric (Sound deadening, insulation, cotton based non apparel, paper). CR16Critical Separating specific fabrics, turning shredded material back into thread or other useful commodities Softgood s Usage CR17Desirable Purchase additional machines if proven to increase profit. CR18Desirable Manufacturing utilizes current machinery. Resource CR19Important Process uses pre-cut material for sewing. CR20Critical Utilizes a workforce of 20-30 skilled workers or more. Capabilities CR21Important New material is sewed into a finished product. CR22Critical The finished product is of high quality.

7. Additional Comments

8. ●Do you have any ideas for high end softgood products ABVI could create? ●Do you have any suggestions for uses of grinded cotton materials? Questions