1. 6-Oct-2011IeMBA - KNMT 645 - Day 1 jcspender@yahoo.com 654-KNMT Knowledge Management

2. 6-Oct-2011 what is KM about ? using IT’s new capabilities to collect, store and distribute information managing org learning & innovation - K-asset production - HRM (1) ‘retention’ - retaining the firm’s generated intangible assets HRM (2) classifying and valuing the org’s intellectual (intangible) assets - IC & IPRs relating KM practices to org performance - K-driven ToF or business model (Best Practices) ‘work’ in the Knowledge / Information Age - symbolic ? 2IeMBA - KNMT 645 - Day 1

3. 6-Oct-2011 problems addressed by KM projects finding and codifying intellectual (K-based) assets collecting, storing, distributing, sharing measuring / accounting investing in K-assets and organizational learning CRM, BPR, customer / supplier relationships 3IeMBA - KNMT 645 - Day 1 OK OK check out KMWorld - but this is about ‘systems’ where are the people ??

4. managing K-components - D, M, P & V data meaning practice language values people and their practices viewing the world through the ‘lens’ of the business model - cognition and practice 6-Oct-2011IeMBA - KNMT 645 - Day 14 our ideas about what people are (MoI) tell us what what we mean by information, knowledge, skill, etc. and vice-versa

5. types of human knowing 6-Oct-2011IeMBA - KNMT 645 - Day 15 datameaning language practice values

6. business model practitioner’s analogue to the ToF a good story characters / categories answers the strategic questions how value is added ‘narrative test’ ‘numbers test’ competition against others sustainability - time dimension - pulse 6-Oct-2011IeMBA - KNMT 645 - Day 16

7. business models demand linked to supply resources linked to practices SWOT BCG matrix KM - knowledge flows in real BMs 6-Oct-2011IeMBA - KNMT 645 - Day 17 ‘knowledge’ is defined by the business model

8. 6-Oct-2011 our agenda KM is NOT just rigorous data-collection and decision - because of the difference between human (real) knowing and computer (abstract) knowing KM is NOT just about ‘intangible assets’ - it is about synthesizing tangible and intangible assets IS about evaluating K-situations and cases - what should managers do ? provides insight into difficulties / paradoxes and the complex relationship between financial- and people- resources exchange of ideas and expectations - you already know whatever there is to be known about KM 8IeMBA - KNMT 645 - Day 1

9. 6-Oct-2011 so what is KM again ? NOT just ‘information management’ - what else ? working with the different ways in which people know - D, M, P, L, v managing un-priced K-assets measuring, mapping, capturing, K-assets humanist business model - space for the human synthesizer developing a K-sharing work environment managing K-growth (OL) and retention develop better external and internal relationships (CRM) ‘sustainable competitive advantage’, eco-thinking, stake- holders 9IeMBA - KNMT 645 - Day 1

10. 6-Oct-2011IeMBA - KNMT 645 - Day 110 don’t rush it