1. Workshop on OHIM online services

2. How to use the most popular OHIM online services including practical tips. Demonstration of online services

3. Información general Technical requirements Internet Connection: impact on speed of the application Internet Browser: Applications should work on Internet Explorer (v 5 y v6) and Netscape. Problems may occur with others such as Safari, Firefox. OHIM is evaluating the IE 7 Operating systems: in principle no impact but browser version are different on OS

4. Información general Technical requirements - MC: JPG files for representation with maximum of 2Mb and 945x1899 pixels and 21.59 cm x 27.94 cm PDF file for other document such as priority with maximum of 2Mb and 10 pages. - RCD: JPG files for designs views with maximum of 2Mb and 2008 x 2835 pixels. PDF file for other document such as priority with maximum of 2Mb and 10 pages.

5. CTM-ONLINE CTM-ONLINE Link Link 1. Update frequency/ database content (CTMs and IR designating the EC) 2.Search criteria (functioning of Boolean characters and combination of criteria) 3. Functioning of search by status 4.How and when are changes reflected (recordals…) 5.Navigation in the list of results (refresh the list when there is an error) 6.Other aspects (save the search, link to other databases)

6. RCD-ONLINE RCD-ONLINE Link Link 1. Update frequency/ database content (all RCD published) 2. Search criteria (functioning of Boolean characters and figurative/verbal search) 3.How and when are changes reflected (recordals…) 4.Navigation in the list of results (refresh the list when there is an error)

7. E-Filing MC CTM E-Filing Link Link 1. Time for carrying out your CTM application (system timing out 30 minutes inactivity) 2.Introduction of Goods & Services (use of EUROACE) 3.Attachments 4.Save and restore an application 5.Confirmation of reception

8. E-Filing DCR RCD E-Filing Link Link 1. Time for carrying out your CTM application (system timing out 30 minutes inactivity) 2.Attachments 3.Save and restore an application 4.Confirmation of reception 5. Integration with OHIM back office systems

9. MY PAGE MY PAGE Link Link 1. Possible options (changes of passwords and other options available) 2.Electronic communication (sending e-coms, formats)

10. E-OPPOSITION Presentación de solicitudes electrónicas de oposición Link Link 1. Time for carrying out your CTM application (system timing out 30 minutes inactivity) 2.Introduction of basis of opposition 3.Attachments 4.Save and restore an application 5.Confirmation of reception

11. Information: (+ 34) 965 139 100 (+ 34) 965 139 400 (E-Business technical incidents) (+ 34) 965 131 344 information@oami.europa.eu e-businesshelp@oami.europa.eu Office for Harmonization in the Internal Market (Trade Marks and Designs) Avenida de Europa, 4 E-03008 Alicante SPAIN