1. PAN-European Exploitation of the Results of the Libraries Programme - EXPLOIT German Libraries Institute Berlin EXPLOIT 1 Library Management / Decision Support Systems

2. EXPLOIT German Libraries Institute Berlin 2 Library Management / Decision Support Systems Overview Library Management –Key issues –Current status Contribution of the EU Libraries Programme –Decision Support Systems –Electronic Management Systems for Library Use –Quality Management in Electronic Library Environments Comparative Analysis of Projects

3. EXPLOIT German Libraries Institute Berlin 3 Library Management / Decision Support Systems Library Management Key Issues (1) –Accountability –Resources –Demand for services –Networking –Changes through ICTs –External networked environment –Efficiency and effectiveness –Management approaches What are the issues in a library context?

4. EXPLOIT German Libraries Institute Berlin 4 Library Management / Decision Support Systems Library Management Key Issues (2) Management issues in libraries Decision making Performance indicators (monitoring) Performance measurement (evaluation) Quality Management

5. EXPLOIT German Libraries Institute Berlin 5 Library Management Projects Decision Support Systems Library Management Current Status Application of Modern Management Techniques –Limited application of Decision support systems Performance indicators and systematic measurement –Very early stage of quality management BUT –Increasing interest and experimentation –Significant impetus by EU Libraries Programme

6. EXPLOIT German Libraries Institute Berlin 6 Library Management Projects Decision Support Systems Contribution of the Libraries Programme Pan European approach to library management –Libraries Programme Action Lines –Support for library management projects –Concerted actions, consensus building –Dissemination of results

7. EXPLOIT German Libraries Institute Berlin 7 Library Management Projects Decision Support Systems Decision Support Systems Projects –DECIDE –DECIMAL –EQLIPSE –MINSTREL Concerted Action –CAMILE

8. EXPLOIT German Libraries Institute Berlin 8 Library Management Projects Decision Support Systems DECIDE Aims –Define decision support requirements, approaches & methodologies –Develop a trial DSS prototype Project findings and results –Found limited commonality between indicators of PROLIB, ISO, IFLA –Core indicators different for Als and PLs –Prototype developed

9. EXPLOIT German Libraries Institute Berlin 9 Library Management Projects Decision Support Systems DECIMAL Aims – Define needs & practices of library decision makers –Develop commercially viable DS module for integration into established LM systems

10. EXPLOIT German Libraries Institute Berlin 10 Library Management Projects Decision Support Systems EQLIPSE Aims / Results –Library needs analysis –Specify, develop & validate an open client server system 2 modules: QM & PM workbenches Works best for ISO 9000 certified libraries Installed in 6 operational library sites

11. EXPLOIT German Libraries Institute Berlin 11 Library Management Projects Decision Support Systems MINSTREL Aims / Results –To define info needed for DS –Specs & methods for data import & export –To examine data protection –To develop a prototype transformer with security & encryption

12. EXPLOIT German Libraries Institute Berlin 12 Library Management Projects Decision Support Systems CAMILE Aims / Results –Concerted action on PM and decision support –To advance and disseminate the work of existing projects DECIDE, DECIMAL, EQLIPSE, MINSTREL –To build consensus –Workshops UK, Greece, Sweden, Germany, France, Spain, Ireland –CAMILE discussion list –CAMILE Web site: http://www.dmu.ac.uk/~camile/

13. EXPLOIT German Libraries Institute Berlin 13 Library Management Projects Decision Support Systems Electronic Management Systems Projects –TOLIMAC

14. EXPLOIT German Libraries Institute Berlin 14 Library Management Projects Decision Support Systems TOLIMAC Total Library Management Concept (TOLIMAC) –based on chip card and encryption technology, –integration of management functions such as: user identification access control authentication electronic payment

15. EXPLOIT German Libraries Institute Berlin 15

16. EXPLOIT German Libraries Institute Berlin 16 Library Management Projects Decision Support Systems Quality Management in Electronic Libraries Projects –EQUINOX

17. EXPLOIT German Libraries Institute Berlin 17 Library Management Projects Decision Support Systems EQUINOX Aims and expected results –To develop an integrated QM & PM tool for library managers –To define electronic PMs –To enhance and adapt EQLIPSE ISO 9000 compatible QMS –To assist non-ISO 9000 –To come to an international agreement on standard PMs for the electronic library environment

18. EXPLOIT German Libraries Institute Berlin 18

19. EXPLOIT German Libraries Institute Berlin 19 Library Management Projects Decision Support Systems Comparative Analysis of Projects (1) Use of Performance Indicators ProjectNo.Indicators DECIDE*PROLIB, ISO, IFLA, Effective Academic Lib DECIMAL77PROLIB EQLIPSE54PROLIB, ISO MINSTREL10**PROLIB EQUINOX14Electronic PIs *no core set of indicators used **21 measures used

20. EXPLOIT German Libraries Institute Berlin 20 Library Management Projects Decision Support Systems Comparative Analysis of Projects (2) DSS Prototype Development –focused on soft info and PM in DS tools –focused on integration of PIs with QM documentation –prototype supports the integration of management info –will adapt and enhance ISO 9000 LMS & Lib PM and benchmarking PIs

21. EXPLOIT German Libraries Institute Berlin 21 Library Management Projects Decision Support Systems Comparative Analysis of Projects (3) User Interface Development –Language user interface –Graphical user interface (GUI) –Windows standard interface

22. EXPLOIT German Libraries Institute Berlin 22 Library Management Projects Decision Support Systems Comparative Analysis of Projects (4) System Communications Interface –DECIDE, EQLIPSE, MINSTREL ODBC (Open Data Base Connectivity) –DECIMAL Specified for use with Heritage LM system. Layered structure to enable future development of DSM to interface more closely with a variety of LMS files –EQUINOX Library automation system supports both ODBC SQL and magnetic media transfer from multiple sources to multiple databases

23. EXPLOIT German Libraries Institute Berlin 23 Library Management Projects Decision Support Systems Project Web Sites DECIDE http://www.efc.co.uk/DECIDE/REPORT/DECIDETP.HTM DECIMAL http://www.mmu.ac.uk/h-ss/dic/research/decimal.htm EQLIPSE http://www.mmu.ac.uk/h-ss/cerlim/projects/eqlipse.htm MINSTREL http://elsa.dmu.ac.uk/minstrel/ CAMILE http://www.dmu.ac.uk/~camile/ EQUINOX http://equinox.dcu.ie/ TOLIMAC http://tolimac.ulb.ac.be/