1. Business Letters – Fomal Letters

2. What is business letters?
A letter dealing with business
A formal means of communication between two people, a person and a corporation, or two corporations.
follow very strictly set rules for composition

3. Common Types of Business Letters
Acknowledge letters
(Thank the reader for something they did for you in the office.)
Order Letter
(Order material that is running low and will be needed soon.)
Inquiry Letter
(A request for a certain something or in response to a request made by someone.)

4. Complaint or adjustment letters Sales Letters
Hiring or Termination Letters
Letters of Recommendation
Goodwill Letters

5. Block Format Modified Format Semi-Block Format
Business Format
Block Format
Modified Format
Semi-Block Format

6. Font of Business Letter
Times New Roman → Conservative Company
Arial or other choices → Liberal Company

7. Business Letter Checklist
short,
simple,
strong,
and sincere

8. Format of Formal Letters
Create a Letterhead
sender:
Logo, Address, Phone no.,
Web address
Example
Scholastic Publisher
12 Jalan Utama
Selangor
Tel:
Website:

9. Recipient Address Name Title Company Name Address Example: Jason Chan
Sales Assistant
ABC Ltd. Co.
34 Jalan Longgak
Selangor

10. Salutation If recipient name is given Dear Jason Dear Mr Jason
If recipient is an organization
Dear sirs
If recipient is a head and name is not known
Dear sir/madam

11. Yours faithfully / Yours sincerely Type your name Job title
Closing
Yours faithfully / Yours sincerely
Type your name
Job title

12. Enclosure At the bottom of the letter
a space down after the title of the sender
Use short forms “Enc”, “Encs”
Yours sincerely
William Wong
Financial Officer
Enc : Cheque for $1000

13. Carbon Copy/Blind Copy
Cc. - To a person to keep a copy of your letter
bcc. - to give a person a copy of your letter without
the recipient's knowledge

14. P.S. Remember to bring your invoice in your next visit
Post Script
P.S. Remember to bring your invoice in your next visit