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2. QualityControl QualityManagement Before 92 92 even today Standard: CSA Z 299.1 Examples Petrobrás Dow Química Beginning: October 1992 ISO 9001 BVQI – Bureau Veritas Quality International Certificate recognized by international organ 2003 New version ISO 9001 2000 Evolution of the quality management system in Smar

3. QC Receiving Inspection Plan Sampling Plan Supplier Feed Back QC Factory: inspections and tests of components Electronic: PCB tests and inspectons Customer Feed Back ( CCM ) Final QC Inspection Plan Technical Support Smar - Quality Management System Design

4. Development Phase Development DocumentsEvolution Product Definition PGD - General Development Plan DRE - Input Requirements Document RHP - Project History Record Ideas Planning DPL - Project Planning Document Specifications Sudies Development Procedure defining the development procedures Follow-up, interface and Critical Analysis Meeting minutes Project Verifications records Prototype manufacturing Project Validation DRS - Output Results Document Technical report Prototype test Transference CI - Internal communication Test procedures and / or assembling / manufacturing minutes Product manufacturing Project Alterations ALT - Technical AlterationsProduct

5. Purchasing

6. Manufacturing Sequence and Interaction of Processes Electronic and device Assembly Visual Inspection Final Assembly Functional Test Electronic and device quality control

7. Functional Test – Quality Index 99,89%

8. Inspection and Testing

9. Sampling plan: 100% Control of monitoring and measuring devices. Human Resources: 2 Seniors engineers and 8 technicians Participation in the corrective action system. Records of the results of inspection and testing. Features

10. Identification and Traceability

12. Director Technical Service National & International Support & Administration techsupport@smar.com.br / sac@smar.com.br techsupport@smar.com.br / sac@smar.com.brtechsupport@smar.com.brsac@smar.com.brtechsupport@smar.com.brsac@smar.com.br Engineers and Technicians Live Chat Support via WEB Service Center Technical Partners Technical Support Channel InsttalationNational & International Technical Service SP Office Technical Service Northwest Office 24 hr Desk Phone: (5516) 9129-6885

13. Customer Complaints

14. Responsability : Quality Engineer Staff

15. TechSupport

16. Identification and Traceability Recall Quality Department Collect data Review Customer