1. West Suffolk Hospitals NHS Trust Report on Confidential Survey of Employees 2003

2. Employment status: Profile of Respondents 42.9%38.3%Part time 57.1% 61.7%Full time 20032002

3. Staff Group: Profile of Respondents 0.0% Volunteers 0.8%0.2% Scientific & Professional 7.7%7.9% Professions Allied to Medicine (PAMs) 2.1%2.6% Pharmaceutical 33.4%31.1% Nursing 4.3%3.0% Senior Managers 3.5%3.2% Midwifery 5.4%7.6% Professional & Technical 3.9%5.7% Medical 12.7%10.1% Healthcare Assistant/Healthcare Support/Senior Support Worker 4.7%5.6% Ancillary 0.1%1.0% Contracted out Services 0.1%0.0% Dental 2.1% Estates/Maintenance 0.1%0.6% Executive Directors/Board Members 19.1% Administrative & Clerical 20032002

4. Response rate: Profile of Respondents a response rate of 30.3% 887 were returned;818 were returned; 2,714 forms were sent out. 2700 forms were sent out. 20032002 a response rate of 32.7%

5. Summary of Key Findings Training and Development 71.8%69.0% % of staff satisfied with the input that they have into identifying their training and development needs; 77.4% 57.7% 2003 78.2% % of staff satisfied that they have received sufficient training to enable them to do their job; 55.0% % of staff satisfied that sufficient time is made available to them to participate in training and development; 2002

6. Summary of Key Findings Personal Development Career Progression 50.5 %53.8 % % of staff who have a Personal Development Plan agreed through appraisal or a similar process 20032002 53.2%50.1% % of staff satisfied with the opportunities available to them for career progression within their organisation. 46.9%49.5% % of staff who have had a formal appraisal with their immediate manager/supervisor/charge nurse/sister in the last 12 months; 20032002

7. Summary of Key Findings Communications 92.2% % of staff interested in receiving information about what is going on elsewhere in their organisation. 69.8%66.2% % of staff satisfied that they receive all the information they need to do their job; 79.7%71.7% % of staff satisfied with communications between themselves and their immediate manager/supervisor/charge nurse/sister;. 55.5%53.4% of staff satisfied with communications in their organisation; 20032002

8. Summary of Key Findings Communications 66.3%67.9% % of staff who have the opportunities within their normal working hours to attend Team/Department meetings. 75.6%69.8% % of staff who have the opportunity to access work related information that is provided on the Internet/Intranet; 63.0%59.1% % of staff satisfied with the information they receive about what is going on elsewhere in their organisation; 20032002

9. Staff Consultation Summary of Key Findings 69.9%66.7% % of staff who feel that they are encouraged, at least to some extent, to put forward their views by their immediate manager/supervisor/charge nurse/sister; 41.1%40.5% % of staff satisfied that their organisation is taking steps to involve staff in long term decision making at work; 50.8%52.1% % of staff satisfied that their organisation is taking steps to involve staff in day to day decision making at work; 20032002

10. Summary of Key Findings Staff Consultation 42.7%43.1% % of staff satisfied with the extent to which their organisation seeks the views of staff; 46.2%44.4% % of staff satisfied with the extent to which their organisation seeks the views of staff; 20032002

11. Summary of Key Findings Management Employee Relations 84.5%78.3% % staff satisfied with their working relationship with their immediate manager/supervisor/charge nurse/sister; 89.2% 86.0% % staff who find their immediate manager/supervisor/charge nurse/sister approachable; 79.6%74.3% % staff satisfied with the support they receive from their immediate manager/supervisor/charge nurse/sister; 20032002

12. Summary of Key Findings Workload 28.0%29.7% % of staff who feels that the amount of work they are asked to do on a day shift is about right; 36.6% 37.6% % of staff who feel that the amount of work related stress they experience on a day shift is acceptable for the type of job they do; 44.4%47.8% % of staff satisfied that their area of work is adequately staffed; 20032002

13. Summary of Key Findings Equal Opportunities 68.7%66.5% % of staff who are confident that their organisation is taking action to prevent both visible and more subtle forms of racial harassment; 59.9% 59.3% % of staff who are confident that their organisation is taking action to prevent both visible and more subtle forms of harassment/bullying; 68.7%66.2% % of staff who are confident that their organisation is taking action to prevent both visible and more subtle forms of sexual harassment; 20032002

14. Summary of Key Findings Equal Opportunities 14.9%15.9% % of staff who consider themselves to be have been subjected to harassment by (a) member(s) of staff during the last 12 months; 71.4% 63.4% % of staff satisfied with the procedures put into place by their organisation to deal with violence and aggression towards staff by patients/visitors; 18.6%21.4% % of staff who consider themselves to have been subjected to harassment or bullying by a patient/visitor during the last 12 months; 20032002

15. Summary of Key Findings Health and Safety 4.3% 5.4% % of staff who have personally been the victim of a violent incident at work in the last 12 months; 93.9%93.3% % of staff who know how to access occupational health services provided by their organisation; 8.9% 10.1% % of staff who have had an accident at work in the last 12 months; 50.3% 48.6% % of staff who know how to access counselling services provided by their organisation; 20032002

16. Summary of Key Findings Pay, Benefits and Facilities 50.0%44.5% % of staff who are satisfied with their pay compared to pay packages received for similar jobs elsewhere within the NHS; 59.4% 62.1% % of staff are satisfied with the facilities provided to them when taking rest periods on a day shift; 70.7% 68.8% % of staff are satisfied with their conditions of service (pay aside), compared to conditions of service for similar jobs elsewhere within the NHS; 20032002

17. Summary of Key Findings General 90.0%87.0% % of staff who get at least some satisfaction from doing their job; 75.7% 75.2% % of staff who rate their Trust as, at least, a good employer. 73.9% 69.8% % of staff who are proud of the quality of service provided by their organisation to the local community; 20032002

18. What to you is the best thing about working at your Trust? West Suffolk Hospitals Trust Specific Questions Top 5 Answers: 8.8%A good/happy working environment 9.5%The working arrangements/hours are flexible 25.7%My colleagues/the staff are friendly or good to work with 22.1%Satisfaction derived from fulfilling a caring/useful role for society 21.9%There is a good team spirit/working community here

19. What to you is the best thing about working at your Trust? West Suffolk Hospitals Trust Specific Questions “The feeling of team spirit is very strong in our department – generated mainly by our immediate supervisor but also because of the very pleasant people that I work with. ” “Above all I feel I’m making a valuable contribution to the community and the people of Suffolk. ” “Knowing that what I can do for patients makes a difference, and hopefully improves their situation. ” “Flexible working hours – I work a term time contract to fit in with family life. ” “There is the flexibility in management to support modernisation processes occurring from the bottom up.”

20. What to you is the worst thing about working at your Trust? West Suffolk Hospitals Trust Specific Questions Top 5 Answers: The car parking is inadequate/object to having to pay for parking space 33.8% Low levels of staffing throughout the hospital17.1% The pay is poor/does not reflect the work we do9.7% The working environment is cramped/our facilities are inadequate 9.0% My workload is too high/existing staff are overworked and/or overstressed 8.2%

21. What to you is the worst thing about working at your Trust? West Suffolk Hospitals Trust Specific Questions “Car parking is a nightmare for the staff – even worse for visitors,out patients etc.” “Generally low level of staffing, many staff covering dual roles and stressed.” “Sheer amount of work given to myself and my line managers. Tight deadlines (which at times seem unrealistic) are given at very short notice.” “Very cramped working conditions.” “Having to work too many weekends, should only have to work every other one. We all have a home life.”

22. West Suffolk Hospitals Trust Specific Questions 6.7%Greater flexibility/choice on hours we work 7.5%Improve the pay 21.0%Improve the car parking facility 17.5%Improve the staff levels 8.5% Improve the working environment e.g., cleaner, less cramped, better maintained If you could do one thing to improve your working life at the Trust, what would it be? Top 5 Answers:

23. West Suffolk Hospitals Trust Specific Questions “Improve the car parking – there should be a designated area with sufficient spaces just for staff and it should be free.” If you could do one thing to improve your working life at the Trust, what would it be? “Managers to be driven by clinical needs and not by Government targets. Value the feedback and ideas of staff at the front end of patient care.” “Access to child care provision; A nursery/after school club for full time working Mums.” “Better pay would help morale and attract more staff.” “To have air conditioning, or at the very least a window in our office.”