1. ACADEMIC QUALITY IMPROVEMENT PROGRAM Collegewide Cabinet December 1, 2004

2. Overview

3. AQIP Strategy Forum Debriefing

4. Strategy Forum Team Members October 13-16, 2004  President Thornton  Trustee Feighan  Rosemary Jones  Tiffany Barnes  Cheryl Beswick  Clint Ewell  Jackie Jefferson  Ray Manak  Linda Simmons  Jules Tryk

5. Other Institutions in Attendance for the First Time  Zane State College (Zanesville, Ohio)  Eastern Arizona College (Thatcher, Arizona)  East Central College (Union, Missouri)  Montcalm Community College (Sidney, Michigan)

6. Other Institutions in Attendance for the Second Time  San Juan College (Farmington, New Mexico)  Southern Illinois University (Edwardsville, Illinois)  Terra State Community College (Fremont, Ohio)  Western Wisconsin Technical College (La Crosse, Wisconsin)

7. Expectations and Reality  Verbal peer review  Learn from others’ experiences  Written feedback on Action Project proposals

8. Proposed Action Projects 1.Fully Implement Student Outcomes Assessment and Program Review 2.Improve and Enhance Student Retention 3.Build Connectivity Across the College 4.Improve Hiring Practices, Processes, and Procedures

9. Feedback Summary Clear and Actionable –Project #1: 4 4 4 2 4 5 –Project #2:4 5 4 5 4 5 4 5 –Project #3:2 2 1 4 4 –Project #4:5 4 4 4 5 4 5 4 Realistic –Project #1: 3 4 3 2 4 5 –Project #2:4 5 4 4 3 5 4 4 –Project #3:2 2 2 4 3 –Project #4:5 4 4 4 5 4 4 3

10. Feedback Summary Valuable –Project #1: 5 5 5 4 5 5 –Project #2:5 4 4 5 4 5 5 5 –Project #3:5 5 4 5 4 –Project #4:5 5 5 5 4 4 4 4 Challenging –Project #1: 5 2 5 4 5 4 –Project #2:5 5 4 4 4 5 4 4 –Project #3:5 5 4 5 –Project #4:4 4 4 5 3 4 5 5

11. Feedback Comments  Large, complex issues  What are dynamics?  Identify outcomes and goals  Identify opportunities for employee involvement  Ask questions systematically

12. Lessons Learned from 2 nd Year Institutions  Allow time for learning rules of engagement and new systems  Provide opportunities for active learning and participation  What’s IN the box is at least as important as the gift wrapping  Be flexible

13. Lessons Learned from 2 nd Year Institutions  Keep it simple  Turn data into useable information  Define outcomes that can be measured  On-going challenge—it never stops

14. Mixed Team Exercises Clarifying action projects Stakeholder focus Leveraging action projects to change culture Systems thinking Measurement Identify measures of action project success Focus on the Future

15. Team Exercises What makes a good action project? Visioning our future Who will benefit? Seeing Connections Leveraging drivers and neutralizing restrainers Action Planning

16. Next Steps  Continuing role of Strategy Forum team members  Complete “Action Planning” table  Communication plan  Complete “Action Project Three- Year Commitment Declaration”

17. Action Planning Table  Sponsors/Owners  Activities  Key Milestones  Target Start/End Dates  Project Managers  Key Team Members  Outcomes and Measures

18. Commitment Declaration Due January 13, 2005 Includes: –Rationale –Organizational areas most affected –Critical processes most affected –Process measures to track –Outcomes measures to track –Phases (over three years) –Measurable stretch targets