1. Maternity experience workshop WELCOME! Maternity experience workshop #MatExp

2. Maternity experience workshop Why are we here? London Maternity SCN established April 2013 Patient experience subgroup created –Poor London performance in CQC maternity survey 2013 1 –Snap shot SCN survey suggested basic communication and care sometimes lacking 2 –Looked for innovative way to explore issues #MatExp created through collaboration – Support from Kath Evans and NHS England, and discussions with Gill Phillips, Maternity Whose Shoes? 1CQC Maternity services survey 2013, http://www.cqc.org.uk/content/maternity-services-survey-2013.http://www.cqc.org.uk/content/maternity-services-survey-2013 2London Maternity SCN, Maternity experience survey (Mar 2014).

3. Maternity experience workshop Why are we here? Aim: Use the workshop as an ‘ignition tool’ to build connections and relationships across the broad maternity community to enable true collaboration, co-design and ongoing conversations to improve maternity user experience. Bespoke maternity scenarios, collaborative approach: Real stories form users, complaint letters, staff and social media.

4. Maternity experience workshop Why are we here? Proud of what we do: Always want to be the best Best can always be even better!

5. Maternity experience workshop If we designed maternity services from scratch… What would they look like? Would we call them maternity services? Would we have the same organisational and geographical limits? Could we put into place new ideas? Family services? Transition to parenthood services? Midwives in children’s hospitals to support breast feeding? Midwives in schools to educate teenagers about birth and parenthood? Peer support volunteers?

6. Maternity experience workshop Word clouds courtesy of WordItOut, http://worditout.comhttp://worditout.com What’s your story? Can you share it? Using a story of two contrasting births as an example, same medical outcome, very different experiences.

7. Maternity experience workshop Who is here? It is key to bring everyone to the same level, flatten the hierarchy, remind people that they are all equal. We are all here in multiple capacities. Professionals are also mothers, fathers, sisters, friends and family – with their own stories and birth experiences. There is plenty to celebrate about what we already do well – locally, regionally, nationally. We are here to explore how we might improve or change things across maternity services.

8. Maternity experience workshop What do we need from you? Listen, be open minded and respectful. Photos will be taken and we are using social media to share the word. Please let use know if you object so that we can exclude you from photos. Evaluation forms – Be constructive. This is a continuous learning experience. Your feedback will help to improve other #MatExp workshops. Your commitment (pledge) to do something differently will be followed up after the event.

9. Maternity experience workshop Today is about thinking differently Being open to ideas and Kick starting something new in maternity services!