1. ARE YOU EMOTIONALLY INTELLIGENT? OR YOU STILL THINK (not feel) THAT IQ MATTERS MORE THAN EQ

2. 10/5/2015EI2 Before we move ahead please note that: IQ means intelligence quotient EQ means emotional quotient EI means emotional intelligence

3. 10/5/2015EI3 WHAT ARE EMOTIONS ? Happiness, fear, anger, affection, shame, disgust, surprise, lust, sadness, love, frustration, anxiety, failure, achievement etc. The above are the emotions which directly affect our day-to- day life. There are TWO dimensions of emotions: Physiological side: ‘Emotion’ is a complex state of human mind, involving bodily changes of widespread character such as breathing, pounding heart, flushed face, sweating palms, pulse rate, gland secretions, etc. Psychological side, a state of excitement or perturbation marked by strong feelings.

4. 10/5/2015EI4 Emotions And Their Blends: Anger: fury, outrage, resentment, annoyance, hostility. Love: acceptance, friendliness, trust, kindness, infatuation. Shame: guilt, remorse, humiliation, regret. Fear: anxiety, nervousness, apprehension, terror. Enjoyment: happiness, joy, relief, contentment, pleasure. Sadness: Grief, sorrow, cheerlessness, gloom. Surprise: Shock, astonishment, amazement wonder. lll

5. 10/5/2015EI5 Examples of Use Of Emotions:  She is too sensitive.  He takes everything too personally.  He is jealous of his colleagues.  My boss is always in a hostile mood.  She does not understand the feelings of others.  He is always nagging others.  The HOD blurts things out without thinking of others.  Nobody understands/listens to me.  The management is way out of touch with employee’s emotions.  Why does it happen with me only in life.  I am always nice with the people around me. The above statements refer to various emotions we experience in our day to day life.

6. 10/5/2015EI6 EMOTIONAL INTELLIGENCE IS: - 1. OUR CAPACITY TO RECOGNIZE OUR OWN FEELINGS FOR OTHERS 2. AND HOW WE MANAGE OUR OWN FEELINGS WITHIN OUR SELF

7. 10/5/2015EI7 Are we giving EQ education in schools /colleges NO. Our educational system gives stress on IQ and not on EQ. We are taught History, Hindi, English, Geography, Physics, anthropology, Botany, Computers, Medicine, Engineering etc. We are NOT TAUGHT how to handle frustration, anxieties, stress, failure, depression, burnout, inferiority complexes, ego problems We are not told to learn how to manage emotions i.e.; interaction, coordination, Adjustment, communication WE ARE EXPECTED TO LEARN ALL THESE FROM OUR PARENTS, PEER GROUP OF OTHER ROLE MODELS At the later stages of our lives we are told to master emotional competencies to be SUCCESSFUL.

8. 10/5/2015EI8 IQ v/s EQ (Intelligence Quotient v/s Emotional Quotient) The research shows that IQ can help you to be successful to the extent of 20 percent only in life. The rest of 80 percent success depends on your EQ 80% EQ 20% IQ Then What is Success ????

9. 10/5/2015EI9 OR SUCCESS IS SOMETHING ELSE The word "success" is a relative term Living a healthy and happy married life may be an indicator of success for some. Reaching a top position in carrier may be an indicator of success for others For some having a satisfying job life or personal satisfaction may be an indicator of success Only the tangible achievements may not be indicators of success in life. Many a times non-tangible performance or achievements may be termed as successful.

10. 10/5/2015EI10 GETS YOU HIRED GETS YOU FIRED/PROMOTED THE PROFESSIONAL SUCCESS

11. 10/5/2015EI11 EQIQ THE PERSONALITY The HEAD The HEART

12. 10/5/2015EI12 THE PERSONALITY EQ Thinking Part Feeling Part

13. 10/5/2015EI13 Characteristics of a High EQ Person A time to wait and a time to watch, A time to be aggressive and a time to be passive, A time to be together and a time to be alone, A time to fight and a time to love, A time to work and a time to play, A time to cry and a time to laugh, A time to confront and a time to withdraw, A time to speak and a time to be silent, A time to be patient and a time to decide.

14. 10/5/2015EI14 Characteristics of a low EQ Person “If only I had a different job … …” “If only I had finished graduation … …” “If only I had been handsome/beautiful …” “If only my spouse had stopped drinking …” “If only I had been born rich and famous…” “If only I had good contacts…” “If only I had better friends …” “If only I had married someone else …”

15. 10/5/2015EI15 EMOTIONAL SKILLS MANAGERS SHOULD LEARN EMOTIONAL COMPETENCY EMOTIONAL MATURITY EMOTIONAL SENSITIVITY

16. 10/5/2015EI16 I. EMOTIONAL COMPETENCY Tackling Emotional Upsets High Self-esteem Handling Egoism Handling Inferiority Complex

17. 10/5/2015EI17 II. EMOTIONAL MATURITY Self-Awareness Developing Others Adaptability and Flexibility

18. 10/5/2015EI18 III. EMOTIONAL SENSITIVITY Understanding Threshold of Emotional Arousal Empathy Improving Inter-personal Relations Communicability of Emotions

19. 10/5/2015EI19 SOME MYTHS/FACTS ABOUT EQ Being EI does not mean a weak, submissive or defensive personality. Being highly EI does not not mean being extra nice, polite or sugar coating your language The females are NOT superior to males in expressing/experiences emotions as most of us tend to believe incorrectly. In fact, the research shows that males are equally emotional when compared to females. There is no direct evidence to prove that EQ is dependent upon heredity. However, the environment does seem to influence the EQ.

20. 10/5/2015EI20 CAN EQ BE DEVELOPED? YES. You can develop your EQ by upgrading your emotional skills. The popular thinking that EQ is entirely inherited is incorrect. Emotional Intelligence is not fixed at birth. There is no emotional intelligence genes as such that we know of today. It is something one has learned.

21. 10/5/2015EI21 Conted…….. Can EQ be developed at any stage/age of personal or professional life. The answer is YES. You can upgrade your emotional skills at any stage of your life. In fact, age and maturity are positively correlated with the EQ.

22. 10/5/2015EI22 Can EQ Be Measured? YES. Though some critics may argue that emotional traits can not be measured accurately the psychologists have shown that EI can be measured by using standardized scientific tools.

23. 10/5/2015EI23 CONCLUSION: Applying EQ makes you feel comfortable within your own skin and with people around you. You can also understand what makes you incompatible with certain people or jobs and learn ways to deal with the emotional difficulties ease. You can also understand the specific feelings that cause you stress and learn ways to become more at peace. “ This Word EMOTION is never attached to any person, any circumstance or any situation other than only YOU “

24. EI24 So PLEASE BE EMOTIONALLY INTELLIGENT