1. 1 Technology Updates Regional Meetings October 2009 Veronica Coates, AARP Tax-Aide National Technology Manager

2. 2 Technology Updates  SC Guide – Technology Bullets  Consumables  Inventory and Allocation  Depot Computers  TrueCrypt UpGrade

3. 3 Technology Updates - Consumables  Flash drives will be added to the Consumables List. They may still be bought from an outside vendor.  National Contract is with a new AARP vendor for this year.  Printer repair/replacement is part of the new contract.

4. 4 Technology Updates - Consumables  Ordering process is closed from May until late September each year.  Once purchasing process has completed in AARP, a Consumables List and instructions will be sent out.

5. 5 Technology Updates - Inventory  AARP owned equipment. Donated equipment. Equipment purchased at the local level with donated funds. Equipment purchased by National Office Desktops Laptops Printers Projectors

6. 6 Technology Updates - Inventory  A complete Inventory requires: 1. Using the excel spreadsheet titled “Update Equipment Inventory Guide” located on the AARP Tax-Aide Extranet www.aarp.org/tavolunteers www.aarp.org/tavolunteers ****The spreadsheet is due to the AARP National Office on May 15 th of each year

7. 7 Technology Updates - Inventory  Four Tabs  Read Me tab contains the purpose and instructions for the remaining tabs.  State Inventory tab required is the required spreadsheet that is to be sent the National office in May.

8. 8 Technology Updates - Inventory  Inventory List tab is optional for use. Can contain required written inventory of all equipment for a state (purchased, donated and IRS), that is the responsibility of the TCS  Other tab is optional and should contain only working personally-owner and site- sponsored computers that are used in the program.

9. 9 Technology Updates - Inventory  Status Abbreviations:  OK – Asset functioning and meets program’s needs  NW – Not Working  EX – Excess asset no longer meets program’s needs  ST – Lost or Stolen  RP - Replaced by National Office

10. 10 Technology Updates - TrueCrypt  The new version of TrueCrypt has been released and is on the AARP Tax-Aide Extranet located in the Technology Tab  This new version  Uses Current TrueCrypt version 6.2  Version 6.2 is easier to use and faster  Supports more Windows Versions  Upgrade is Highly-Recommended for all Tax-Aide Computers

11. 11 Technology Updates - TrueCrypt TY 20064.2/3(a)First year used TY 20075.1First Vista support TY 2008 6.1Vista enhancements TY 2009 6.2newTATCD Approach  Version 6.2 is Simplified:  No more Dual Internal Mode (P and S)  Uses P drive only, including for USB drives

12. 12 Technology Updates - TrueCrypt  Windows 2000 Professional  Windows XP Home and Professional (32 and 64 bit)  Windows Vista (32 and 64 bit) with and without User Account Control (UAC) enabled  Windows 7 (32 and 64 bit)

13. 13 Technology Updates - TrueCrypt  New Installation or UpGrade is very simple to use, almost automatic

14. 14 Technology Updates - TrueCrypt  Program migrates older versions of TrueCrypt.  Automaticly converts older versions either ‘P’ or ‘S and P’ to new single ‘P’ Volume  Any files in the old volumes are moved to new volume  Works on Computer HD or USB Drives

15. 15 Technology Updates - TrueCrypt  New Program includes ‘Password Change Tool’

16. 16 Technology Updates - Depot Laptops  Changes/Fixes  Computers have more Memory - 512MB  Minimized the start-up programs to improve computer performance  Fixed shutdown problem when using a USB mouse  Antivirus software updates properly  Windows XP Service 3 and Adobe Reader 9.0 are installed.

17. 17 Technology Updates - Depot Laptops  Issues:  The newer version of Internet Explorer will need to be installed, as the image contains version 6.0  The auto-run feature when a CD is installed is disabled. This means that a CD like the TaxWise install CD will not start automatically. The CD to be run from Start/Run menu and select the “Startup.exe” file or type "/startup” after the CD drive letter.

18. 18 Technology Updates - Depot Laptops  When you receive the computers they should be immediately inspected to be sure they are complete and will boot. Each computer ships with a case and a plastic bag that contains the power supply, a mouse and an Ethernet cable. If you are short this bag or the computer does not work notify the depot immediately. Also email taxaidetech@aarp.org so we can track the Depot Laptop quality.taxaidetech@aarp.org

19. 19 Technology Updates - Security  This year in the AARP Tax-Aide program there were:  Twelve laptops reported stolen/lost.  Approximately 86 incidents of missing forms  Two lost flash drives.  More than 2800 Potential taxpayers affected.

20. 20 Technology Updates - Security  Potential identity theft letters were sent out to 2300 taxpayers  Many state laws do not require notification when computers and/or devices are encrypted

21. 21 Technology Updates Questions???????