1. English 285 Writing in Cyberspace Technology Report On-line Collaboration Deborah Cull November 2005

2. What is online collaboration? Online collaboration offers the ability to interact virtually with anyone to accomplish a task. Online collaboration offers the ability to interact virtually with anyone to accomplish a task. The are several different ways to collaborate such as online meeting rooms, live chat, on- line bulletin board, web meetings and much more. The are several different ways to collaborate such as online meeting rooms, live chat, on- line bulletin board, web meetings and much more. Today we will focus on ways to utilize online meeting rooms – specifically WebEx. Today we will focus on ways to utilize online meeting rooms – specifically WebEx. Copyright WebEx 2005

3. What are the benefits? Meet with anyone, anywhere in the world globally. Meet with anyone, anywhere in the world globally. Communicate without the hassle or expense of traveling. Communicate without the hassle or expense of traveling. Demonstrate products and services to anyone, anytime. Demonstrate products and services to anyone, anytime. Hold small customer meetings or large conference forums Hold small customer meetings or large conference forums Deliver live, time-critical interactive training on any topic to targeted audiences anywhere in the world. Deliver live, time-critical interactive training on any topic to targeted audiences anywhere in the world. Local language capabilities. Local language capabilities. Measure your success with detailed reporting and trackability. Measure your success with detailed reporting and trackability.

4. Three ways to use online collaboration... WEB MEETINGS: Collaborate with 1 to 50 people. Communicate and connect instantly as you present information and share applications without leaving your office. WEB MEETINGS: Collaborate with 1 to 50 people. Communicate and connect instantly as you present information and share applications without leaving your office. ON-LINE EVENTS: Hold large online events and webinars and reach more people in less time. From product market launches, to distributor training sessions and more, connect with your large global audience. ON-LINE EVENTS: Hold large online events and webinars and reach more people in less time. From product market launches, to distributor training sessions and more, connect with your large global audience. REMOTE SUPPORT: Increase first call resolution with customers in the lab or in remote locations, and minimize on- site visits with attended or unattended remote support. REMOTE SUPPORT: Increase first call resolution with customers in the lab or in remote locations, and minimize on- site visits with attended or unattended remote support.

5. Business examples –Training Programs –Technical document sharing –Local language presentation –Real-time technical support “When you use Webex there is no limit on what you can potentially meet on”.

6. Meet with anyone more quickly and efficiently to resolve issues. Meet with anyone more quickly and efficiently to resolve issues. Troubleshoot issues instantly Troubleshoot issues instantly Increase productivity Increase productivity Increase customer satisfaction Increase customer satisfaction Work together remotely

7. Suppliers Microsoft LiveMeeting (http://www.livemeeting.com) Microsoft LiveMeeting (http://www.livemeeting.com)http://www.livemeeting.com GoToMeeting http://www.gotomeeting.com) GoToMeeting http://www.gotomeeting.com) http://www.gotomeeting.com Citrix (http://www.citrixonline.com) Citrix (http://www.citrixonline.com)http://www.citrixonline.com WebEx (http://www.webex.com) WebEx (http://www.webex.com)http://www.webex.com

8. Overview of Webex Tools Meeting Center Support Center Meeting Center Support Center Event Center Training Center Event Center Training Center Copyright WebEx 2005 Copyright WebEx 2005

9. Support Center Application/Desktop sharing Remote control Note taking Chat File transfer

10. Event Center Application/Desktop sharing Application/Desktop sharing Document presentation Document presentation Annotation Annotation Note taking Note taking Text chat Text chat Recording Recording

11. Meeting Center Application/Desktop sharing Application/Desktop sharing Document presentation Document presentation Annotation Annotation Note taking Note taking Attendee chat Attendee chat File transfer File transfer Secure Secure

12. My WebEx Personal meeting calendar Personal meeting calendar Contacts Contacts Personal profile Personal profile Training opportunities Training opportunities

13. Select your language Simplified Chinese Traditional Chinese English French German Japanese Korean Swedish

14. How to Get Started WebEx Training & Support 1. Register 2. Follow the instructions in the ‘ WebEx Welcome ’ e-mail 3. Go!

15. Getting Started - WebEx Training & Support Webex Self-Paced Tutorials Webex Self-Paced Tutorials “How Do I…?” Resources http://howdoi.webex.com “How Do I…?” Resources http://howdoi.webex.com http://howdoi.webex.com WebEx University WebEx University http://university.webex.com http://university.webex.com http://university.webex.com Self-paced video modules Self-paced video modules Instructor led courses Instructor led courses Webex Support Webex Support http://support.webex.com http://support.webex.com http://support.webex.com Help documentation Help documentation

16. Thank you. Any Questions?