1. Dr. James Kallman, ARM 4 -1 Advanced PowerPoint Presentation ©2009 The National Underwriter Company

2. Dr. James Kallman, ARM 4 -2 This Advanced PowerPoint Presentation accompanies the “Tools & Techniques of Risk Management & Insurance” textbook. Each of the 28 chapters in the textbook are presented here in the following sections:  Outline  Key concepts  Major sections  Chapter summary ©2009 The National Underwriter Company

3. Dr. James Kallman, ARM 4 -3 Contents Techniques of Risk Management & Insurance Ch 1 Introduction to Traditional Risk Management……………1-5 Ch 2 Enterprise Risk Management…………………………….2-1 Ch 3 Risk Assessment: Identification…………………………..3-1 Ch 4 Risk Assessment: Quantification…………………………4-1 Ch 5 Overview of Risk Treatment Alternatives………………. 5-1 Ch 6 Non-insurance Transfer of Risk…………………………. 6-1 Ch 7 Insurance as a Risk Transfer Mechanism……………….7-1 Ch 8 Overview of Alternative Risk Transfer Techniques……..8-1 Ch 9 Global Risk Management…………………………………9-1 Ch 10 Loss Control Techniques………………………………..10-1 Ch 11 Emergency Response Planning………………………..11-1 Ch 12 Business Continuity Planning…………………………..12-1 Ch 13 Claims Management……………………………………..13-1 Ch 14 Monitoring Claims for Financial Accuracy……………..14-1 Ch 15 Insurance Companies and Risk Management………..15-1 Ch 16 Working with an Agent or Broker……………………….16-1

4. ©2009 The National Underwriter Company Dr. James Kallman, ARM 4 -4 Contents Tools of Risk Management & Insurance Ch 17 Commercial General Liability Insurance……………….17-1 Ch 18 The Workers’ Compensation System………………….18-1 Ch 19 Commercial Property Insurance………………………..19-1 Ch 20 Directors and Officers’ Liability Insurance……………..20-1 Ch 21 Employment-Related Practices Liability Insurance…..21-1 Ch 22 Business Automobile Insurance………………………..22-1 Ch 23 Crime Insurance………………………………………….23-1 Ch 24 Capital Markets Risk Transfer Tools…………………..24-1 Ch 25 Loss Control Tools……………………………………….25-1 Ch 26 The Certificate of Insurance…………………………….26-1 Ch 27 Surety Bonds……………………………………………..27-1 Ch 28 Claim Reviews……………………………………………28-1

5. ©2009 The National Underwriter Company Dr. James Kallman, ARM 4 -5 Chapter 4 Risk Assessment: Quantification Outline What is it? Step One: Determining Frequency versus Severity Step Two: Quantifying Retained Risk Step Three: Property Exposures Step Four: Considering Other Factors Advantages and Disadvantages Chapter Summary

6. ©2009 The National Underwriter Company Dr. James Kallman, ARM 4 -6 Chapter 4 Risk Assessment: Quantification What is it? Risk assessment includes risk identification and quantification Risk quantification is an extremely inexact science The purpose of risk quantification is to determine the optimal amount of retained losses Optimization assumes: Insurance costs are optimized, and retained loss costs are reasonably predictable The risk quantification process compares exposure values to : loss frequency and loss severity, and the cost of insurance

7. ©2009 The National Underwriter Company Dr. James Kallman, ARM 4 -7 Chapter 4 Risk Assessment: Quantification What is it? Supplement Two types of risk assessment Quantitative Qualitative Quantitative Measures exposure’s value expected outcome associated possible changes in value likelihood of each possibility over time

8. ©2009 The National Underwriter Company Dr. James Kallman, ARM 4 -8 Chapter 4 Risk Assessment: Quantification What is it? Supplement Valuable information obtained Time of the occurrence Length or duration Expected outcome (arithmetic mean) Mode Median Standard deviation from the mean Range Coefficient of variation

9. ©2009 The National Underwriter Company Dr. James Kallman, ARM 4 -9 Chapter 4 Risk Assessment: Quantification What is it? Supplement Loss triangulation An important tool in forecasting ultimate loss values Different meaning for “terms of art” across disciplines To avoid confusion… Exposures – changing the E in COPE to “”environment” Replacing “guaranteed cost” with “guaranteed rate” Using “self-funding” in place of “self insurance”

10. ©2009 The National Underwriter Company Dr. James Kallman, ARM 4 -10 Chapter 4 Risk Assessment: Quantification Step One: Determining Frequency vs Severity First analyze each exposure’s value Next determine the possible loss costs A general set of rules: retain smaller, frequent losses retain or transfer medium, more frequent losses – depending on the cost of insurance transfer large (catastrophic) losses to an insurer The cost of insurance Don’t risk a lot for a little! Retain only what is cost effective Retention can be using a deductible or self-funding (SIR) The relationship between the premium and deductible is non- linear. The incremental premium savings for a higher deductible may not be worth the risk.

11. ©2009 The National Underwriter Company Dr. James Kallman, ARM 4 -11 Chapter 4 Risk Assessment: Quantification Step Two: Quantifying Retained Risk Techniques to determine how much to retain: Loss range analysis (stratification) Loss triangles Projected expected losses Loss Range Analysis An historical analysis of claims falling within ranges Use percent in each range to aid in selecting deductible A company may choose to retain all losses <$200,001 (90% of total claims)

12. ©2009 The National Underwriter Company Dr. James Kallman, ARM 4 -12 Chapter 4 Risk Assessment: Quantification Step Two: Quantifying Retained Risk Loss Triangles The purpose is to determine the ultimate loss value (payment) The process is called loss development Historic data is used to determine loss development factors The factors are used to grow historic data to a forecast date

13. ©2009 The National Underwriter Company Dr. James Kallman, ARM 4 -13 Chapter 4 Risk Assessment: Quantification Step Two: Quantifying Retained Risk Develop a Loss Triangle - first start with the annual losses and determine cumulative loss values ( see Fig. 4.3)

14. ©2009 The National Underwriter Company Dr. James Kallman, ARM 4 -14 Chapter 4 Risk Assessment: Quantification Step Two: Quantifying Retained Risk Loss Triangles - Now we determine each year’s growth factor

15. ©2009 The National Underwriter Company Dr. James Kallman, ARM 4 -15 Chapter 4 Risk Assessment: Quantification Step Two: Quantifying Retained Risk Loss Triangles - Next we calculate the average growth per year - and then compound to get the ultimate growth factors We assume a simple average is an appropriate way to find the average – other methods exist!

16. ©2009 The National Underwriter Company Dr. James Kallman, ARM 4 -16 Chapter 4 Risk Assessment: Quantification Step Two: Quantifying Retained Risk Loss Triangles - Now we calculate the ultimate payouts

17. ©2009 The National Underwriter Company Dr. James Kallman, ARM 4 -17 Chapter 4 Risk Assessment: Quantification Step Two: Quantifying Retained Risk Projected Expected Losses - Finally we adjust for inflation (Inflation factors can be obtained from BLS) We have quantified the ultimate losses for operations in each year. We use this expected loss value in our budgets and for allocating resources. Important note: other valid loss triangle development methods exist!

18. ©2009 The National Underwriter Company Dr. James Kallman, ARM 4 -18 Chapter 4 Risk Assessment: Quantification Step Three: Property Exposures Property exposure loss quantification uses a different method to quantify the loss values Property losses usually develop to their ultimate value within one operating period Three loss values are estimated: mean value ( E(L),,  ) (or mode or median loss value from historic data) Maximum possible loss (MPL) (worst case scenario – building burns to the ground!) Probably maximum loss (PML) (realistic worst case scenario –the fire department will respond) Prior to 9/11 the MPL was rarely considered

19. ©2009 The National Underwriter Company Dr. James Kallman, ARM 4 -19 Chapter 4 Risk Assessment: Quantification Step Four: Considering Other Factors Three additional factors should be considered in quantifying the risks: Impact of Actuarial Credibility on Insurance Pricing Cash flow Analysis Benchmarking

20. ©2009 The National Underwriter Company Dr. James Kallman, ARM 4 -20 Chapter 4 Risk Assessment: Quantification Step Four: Considering Other Factors Impact of Actuarial Credibility on Insurance Pricing Actuaries use confidence intervals to provide a range of outcomes about the mean value. Actuaries have access to industry data to add validity to a company’s historic data They use the confidence level to add a built in swing to create a maximum premium for loss sensitive plans Actuary’s loss probability distributionMean (Mean+1 std dev) = swing

21. ©2009 The National Underwriter Company Dr. James Kallman, ARM 4 -21 Chapter 4 Risk Assessment: Quantification Step Four: Considering Other Factors Cash flow Analysis A CF analysis represents the true long-term value (NPV) An analysis is done on the two main types of risk financing Guaranteed Rate Insurance Self-funded combined with Excess Insurance Guaranteed Rate Insurance The rate per exposure unit is guaranteed at the policy inception. At expiration an audit on the exposure basis is done. The guaranteed rate is applied to the actual exposure basis (also called a guaranteed cost). The deposit premium paid at inception has no cash flow benefits. If paid over time the cash flows are discounted to the present value – creating a CF benefit

22. ©2009 The National Underwriter Company Dr. James Kallman, ARM 4 -22 Chapter 4 Risk Assessment: Quantification Step Four: Considering Other Factors Cash flow Analysis Guaranteed Rate Insurance example: Inception: Est. Exposure basis ($11M limit)2000 units Guaranteed rate/exp$200/unit Deposit premium$400,000 Expiration: Audited actual exposure basis2300 units Guaranteed rate/exp$200/unit Final premium$460,000 Additional premium due$ 60,000 Discount rate (cost of capital) 8.5% Present value of cash flow$ 55,300 Cash flow benefit$ 4,700

23. ©2009 The National Underwriter Company Dr. James Kallman, ARM 4 -23 Chapter 4 Risk Assessment: Quantification Step Four: Considering Other Factors Cash flow Analysis Self-funded with Excess Insurance A retention of first dollar losses combined with insurance over (excess of) the retained layer. The retention relieves the payment of the first layer premium Example: Self-funded retention, E(L) $1,000,000 Excess insurance $10M limit$ 100,000 Estimated average time to payment 9 mo PV of cash flows (r = 8.5%) -100,000 + {1M/(1.085^.75)}$1,040,649 Cash flow benefit $ 959,351

24. ©2009 The National Underwriter Company Dr. James Kallman, ARM 4 -24 Chapter 4 Risk Assessment: Quantification Step Four: Considering Other Factors Cash flow Analysis Benchmarking Comparing one company’s cost of risk to others (industry) A cost of risk includes: Retained loss costs Insurance premiums Risk control costs Administrative costs Cost-of-Risk benchmark studies are available from RIMS Caveats Assumes the industry is at a desired equilibrium Assumes risk financing strategy is to follow others

25. ©2009 The National Underwriter Company Dr. James Kallman, ARM 4 -25 Chapter 4 Risk Assessment: Quantification Advantages and Disadvantages Impact of Risk on Financial Health + Good risk financing plans are essential to meet shareholders’ expectations - Excessive risk aversion (excessive insurance) decreases shareholder value - Avoiding risks = avoiding opportunities to create shareholder value + Quantifying the risks helps to understand which risks (and rewards) to accept and which risks to avoid + Quantification aids in retaining the optimal level of risk financing and determining when to transfer to an insurer

26. ©2009 The National Underwriter Company Dr. James Kallman, ARM 4 -26 Chapter 4 Risk Assessment: Quantification Chapter Summary What is it? Measuring the risks and determining the optimal retention/insurance financing Step One: Determine Frequency versus Severity Plot risks on a frequency:severity map Step Two: Quantifying Retained Risk Use Loss range analysis (stratification), Loss triangles, & Projected expected losses – used in casualty lines Step Three: Property Exposures Short-term cash flow analysis with consideration for the MPL Step Four: Considering Other Factors Actuarial modeling, Cash flow Analysis, & benchmarking Advantages and Disadvantages Proper quantification leads to efficient risk financing and creating shareholder value