1. Training That Sticks: Design Tips from the NC Master Trainers
Sponsored by:
Library Administration and Management Section (LAMS)
NCLA Conference 2009 –
NC Libraries: Serving Knowledge … Serving You

2. Welcome! Tiffany Hayes, Librarian and Master Trainer:
Cumberland County Public Library & Information Center (Fayetteville, NC)
LAMS Workshop - Training That Sticks: Design Tips from the Master Trainers

3. Before You Train … You Plan!
Questions
Your Thoughts
Who are the trainers? Who are the learners?
Trainer—a Circ. Manager who has been to the system vendor’s official training course
Learners—Circ staff? Info staff?
What will you be presenting? What equipment needs do you have?
Presenting—basic circ. procedures of the new system
Equipment—projector and laptop; individual computers with the new system
Date/time of day; duration of training session?
2-hour training session on a weekday morning
Physical location of training session; room features?
Meeting room of one of the library branches, tables and chairs; mobile laptops
Training techniques and formats?
Lots of hands-on practice; comparison between the old system and the new one
LAMS Workshop - Training That Sticks: Design Tips from the Master Trainers

4. Needs Assessment: What do you know about the audience?
What does your audience need to know about the topic?
Learning Objectives: List no more than 3 specific tasks and state them in simple, declarative sentences. Break down big pieces into little pieces.
Design effective training based on Needs Assessment / Learning Objectives
Knowledge, Skills, Attitude (KSA’s): Where do the learners stand now with the training topic, and where do they need to be? Where’s the difference?
LAMS Workshop - Training That Sticks: Design Tips from the Master Trainers

5. Knowledge, Skills, Attitude
K = Basic understanding; having overall concept of topic S = Able to perform a task A = What one believes / thinks / feels about the topic or task
LAMS Workshop - Training That Sticks: Design Tips from the Master Trainers

6. Sample Training Topic 3 Learning Objectives:
Needs Assessment: Circulation staff already know how to use the old catalog system, but are nervous/concerned/frustrated by the prospect of the new one. They need to know how to do basic searching, check-in/check-out, and looking up patron records.
3 Learning Objectives:
Staff demonstrate accuracy and confidence in title searches in the new system.
Staff comfortably complete the entire check-in/check-out process with at least two items.
Staff successfully enter one practice patron record into the system.
KSA’s:
K = Participants will understand basic check-in/check-out and searching procedures.
S = Participants will demonstrate ability to complete basic procedures using the instructional handouts.
A = Participants will feel more confident in completing procedures using the new system.
LAMS Workshop - Training That Sticks: Design Tips from the Master Trainers

7. Example Training Design Template
Section
Skills
Timing
Techniques
Resources
Introduction
Agenda and intro to topic
0:00 to 0:10
Ask participants what questions they have
Easel and flip chart for agenda
Learning Objective #1
Title searching
0:10 to 0:30
Demo on overhead; practice in pairs
Laptop & projector
LO #2
Check-in/ check-out
0:30 to 1:00
In teams, review correct process using screen shots
Screen shots of each step of procedure
LO #3
Patron records
1:10 to 1:40
Role-play patron needing to enter or update info
Patron application forms
Wrap-up
Review and recap
1:40 to 2:00
Ask review questions; let students express successes/problems
Flip chart and markers to note questions
LAMS Workshop - Training That Sticks: Design Tips from the Master Trainers

8. Group Activity Focus on Page 1 of the Template Handout
What does your audience need to know about the training topic?
Break it down …
Boil the topic down into no more than three (3) specific tasks.
Knowledge, Skills, Attitude …
Where do your learners stand now with the training topic, and where do they need to be?
LAMS Workshop - Training That Sticks: Design Tips from the Master Trainers

9. Kudos to …
Kathleen June, Vitale Training & Consulting ( ,
Several features of this workshop are courtesy of Kathleen and are adapted from her training materials.
LAMS Workshop - Training That Sticks: Design Tips from the Master Trainers

10. Thank you for attending!
Nora Armstrong
Cumberland County Public Library & Information Center (CCPL&IC)
Mardi Durham
Iredell County Public Library
Tiffany Hayes
CCPL&IC
Lynn McCormick
Pitt Community College
Allen Mosteller
Cleveland Community College
LAMS Workshop - Training That Sticks: Design Tips from the Master Trainers

11. Lenoir-Rhyne University jessica.obrien@lr.edu Raye Oldham
State Library of North Carolina
Phyllistine Poole
Winston-Salem State University
Sarah Sewell
CCPL&IC
Georgia Williams
Chowan College
LAMS Workshop - Training That Sticks: Design Tips from the Master Trainers