1. BP-CENTRO-Finland Objectives and Policies Joanne Ooi Po Ean Faradila Tokshim Heidi Honkanen TEAM 1 21 June 2001

2. Mission Statement S M A R T Specific Measurable Actionable Relevant Time-based 21 June 2001

3. Goals ORGANISATIONAL GOALS: Company's long term performance goals Manage globalization changes - proactive manner Commitment towards TQM Top shopping complex developer & operator Development of sufficient human capital Penetrate the new emerging markets 21 June 2001

4. Goals CORPORATE CULTURE & IMAGE: Integrated common corporate culture BP’s brand name and products SOCIAL RESPONSIBILITY: Financial performance and value to shareholders Environmental aspects 21 June 2001

5. Principles & Values Result of globalization:Result of globalization: - high quality - enhanced core competencies - difficult to imitate by competitors Image and perception:Image and perception: - standard image at all facilities - customer friendly services - top quality products Reliable employees:Reliable employees: -homogeneous staff -knowledge workers 21 June 2001

6. Code of Ethics  ethical behavior  competent performance  management excellence  innovative practice  equality of opportunity  social justice  unity of purpose  sustainable development 21 June 2001

7. Policies Internal Policies - high standard of professional conduct - commitment towards changes - embrace new technology - HRIS - comparable worth - prevent discriminationExternal Abide government regulations: - Health Regulations and Rights - Sexual harassment at workplace - Uniform Guidelines on Employee Selection - Taxation (Proliferation of new laws) 21 June 2001

8. Policies Management Style common management policies - applicable market wide Cultural Biases official language - English multi-linguist multinational employees recreational activities - develop harmony 21 June 2001

9. Policies Employment and Promotion - practice of EEO and AA - recruit from within - job rotation - internship programs - outsource, below mid-management levelWages escalator clauses pay grades pay equity 21 June 2001

10. Policies Compensation - expatriate incentives - annual bonus - workers compensation insurance 21 June 2001

11. Visions headquarter to centralize: - operation coordination - direct communication - foster corporate culture reduction in organizational layers strong multi-cultural HRM team work closely with: - franchisees - local business owners 21 June 2001

12. Visions Long-term focus in the Baltic, Russia and other Central Europe market: - regional manager for each region - country manager to supervise regional managers - develop new contact and local networks regional transportation and distribution channels Respect local cultural differences 21 June 2001

13. Vision Focus on: - customer loyalty - brand recognition effective marketing strategies advanced technology respond towards market costs minimization 21 June 2001