1. 543662-TEMPUS-1-2013-1-ME-TEMPUS-JPHES “IMPROVEMENT OF PARTNERSHIP WITH ENTERPISES BY ENHENCEMENT OF A REGIONAL QUALITY MANAGEMENT POTENTIALS IN WBC” 543662-TEMPUS-1-2013-1- ME-TEMPUS-JPHES Dev. 1.4 Development of the model and approach for QMS improvement in WBC Definition of methodology related to the project

2. Dev. 1.4 Development of the model and approach for QMS improvement in WBC  Definition of methodology related to the project 1.The methodology is based on ISO 9004 2.Analysis of present situation in WBCs 3.Analysis of project goals for WBC 4.Definition of next steps related to the project

3. Dev. 1.4 Development of the model and approach for QMS improvement in WBC

4. Ad1: Methodology according to the ISO 9004:2009 Analysis of ISO 9004:2009 Analysis of project activities scope Dev. 1.4 Development of the model and approach for QMS improvement in WBC

5. 1.Scope 2.Normative references 3.Terms and definitions 4.Managing for the sustained success of an organization 4.1 General 4.2 Sustained success 4.3 The organization's environment 4.4 Interested parties, needs and expectations 5.Strategy and policy 5.1 General 5.2 Strategy and policy formulation 5.3 Strategy and policy deployment 5.3.1General 5.3.2Processes and practices 5.3.3Deployment 6.Strategy and policy communication ISO 9004: 2009 Managing for the sustained success of an organization — A quality management approach

6. Dev. 1.4 Development of the model and approach for QMS improvement in WBC 7. Process management 7.1 General 7.2 Process planning and control 7.3 Process responsibility and authority 8 Monitoring, measurement, analysis and review 8.1 General 8.2 Monitoring 8.3 Measurement 8.4 Analysis 8.5 Review of information from monitoring, measurement and analysis 9. Improvement, innovation and learning 9.1 General 9.2 Improvement 9.3 Innovation 9.3.1 General 9.3.2 Application 9.3.3 Timing 9.3.4 Process 9.4 Learning

7. Dev. 1.4 Development of the model and approach for QMS improvement in WBC

8.  Figure 1 – Self-evaluation of organizations in WBC (generally viewed)  Analysis of priorities of quality enhancement according to the project plan:  For training,  For quality enhancement in organizations  Development of partial and overall methodology for QMS improvement in WBC. Dev. 1.4 Development of the model and approach for QMS improvement in WBC

9.  For training - 7.2 Competence  The organization shall:  a) determine the necessary competence of person(s) doing work under its control that affects its quality performance, and  b) ensure that these persons are competent on the basis of appropriate education, training, or experience;  c) where applicable, take actions to acquire the necessary competence, and evaluate the effectiveness of the actions taken, and  d) retain appropriate documented information as evidence of competence  NOTEApplicable actions may include, for example: the provision of training to, the mentoring of, or the re-assignment of currently employed persons; or the hiring or contracting of competent persons

10.  Ad 2: Analysis of present situation in WBC   Each project partner in WBC will send questionnaires to organizations in its project region according to the Annex A in ISO 9004:2009.  Organizations included in project will be potential partners in project for next deliverables.  Distribution of organizations per partners is approximately:  CQ Podgorica: 30  CQ Kragujevac: 50  FON Beograd: 30  AQS Kruševac: 20  Istočno Sarajevo: 30  Zenica: 30  Total: 190 organizations  Minimum feedback: 150 organizations Dev. 1.4 Development of the model and approach for QMS improvement in WBC

11.  Please follow the structure of relation sectors (industry, forestry, tourism, services, food, etc.) in each region.  Final statistical analysis will be provided by CQ Kragujevac after receiving questionnaires from WBC partners.  The document will be presented at the next meeting. Dev. 1.4 Development of the model and approach for QMS improvement in WBC

12.  Ad3: Analysis of project objectives related to sustainable success of organizations   Development of training programs and consulting services for quality improvement of WBC enterprises.  Indicators of progress:  Increased collaboration between Universities and enterprises (number of enterprises in relation to area of consulting and teaching),  Developed infrastructure for quality improvement (number of developed or upgraded Centers for quality:5)  Number of developed training courses for enterprises in the field of quality,  Modified University courses based on feedback from enterprises. Dev. 1.4 Development of the model and approach for QMS improvement in WBC

13.  Improvement of competitiveness of WBC enterprises through increased quality  Indicators of progress:  Increased competitiveness of regional companies (existing level: ___, expected level___),  Models of quality of life in the region (existing level: ___, expected level___).  Assessment of achievable project goals according to ISO 9004: 2009 Dev. 1.4 Development of the model and approach for QMS improvement in WBC

14.  Ad 4: Definition of next steps related to the project  Analysis needs and potential of existing three quality centers (Podgorica, Kragujevac, Istočno Sarajevo) for further development.  Analysis needs and potentials of two academic partners (FON Belgrade and Faculty of Mechanical Engineering Zenica) for upgrading existing centers (labs) in quality area and/or establishing quality centers for achieving sustainability of the project. Dev. 1.4 Development of the model and approach for QMS improvement in WBC

15.  Comments and discussion  Expectations  Reality of plans  Suggestions for improvement  Risks and opportunities Dev. 1.4 Development of the model and approach for QMS improvement in WBC