1. Lean IT: Making Business Buoyant May 2009

3. 3 Learnings >Limitations with manual monitoring >Business impact of an incident >Time to respond

4. A positive customer experience is your business lifeline. IT is critical to delivering a positive customer experience to drive revenue and growth. Every Customer Matters. Every Dollar Counts. 4

5. Customers Pressures on IT Executives Staff Compliance CIO PMO CISO Support Strategic Sourcing Operations Network Deliver a superior customer experience Increase agility Effectively manage change Ensure security and compliance Reduce costs, increase productivity Improve business-IT engagement Mainframe Distributed Virtual Cloud 5 66% of IT resources are used to run versus 34% to Grow/Transform 22 --Gartner, Inc..

6. Deliver Maximum Value at Minimum Cost Lean IT An approach that helps IT organizations focus on what’s important — delivering value to their customers  Reduce waste  Increase productivity  Improve customer experience  Aim resources at high value deliverables Executives Staff Compliance CIO PMO CISO Support Strategic Sourcing Operations Network 6

7. 7 Few Elements of Waste in IT Operations >Waiting - Slow Response Time Lost Revenue, Poor Customer Service, Reduced Productivity >Motion Excess – Increased volume of Helpdesk Calls Unproductive Fire-fighting >Over Production – Server Sprawl, Excess Inventory Increased Costs, Misuse of Resources >Unwanted Mobility– On-site visits, Audits Increase OPEX

8. Why Worry About Application and Transaction Performance? 8 January 13, 2009 CA Wily Technology Copyright © 2009 CA Declined employee satisfaction Lost revenue opportunities Decreased responsiveness to external customers Damage to brand reputation Decreased effectiveness of IT staff 58% 50% 47% 32% 31% Source: Network World, “Poor Application Performance Translates to Lost Revenue,” August 2008. Recap story from Aberdeen Research Survey of 200 companies, June 2008. Aberdeen Group Survey: Business Impact of Issues with Application Performance

9. 9 Where are the Costs and Business Risk? Infrastructure Costs Cash IT Costs App Maintenance App Development Admin 25% 10% 60% 5% Capital Expenditures Operating Expenditures 40% 60% System Hardware Software Network & Telecom Equipment Physical Facilities 10% 25% 55% Labor Telecom charges Vendor Maintenance Other 20% 10% 55% IT Spending Breakdown McKinsey 2003, CA  Underutilized hardware  Excessive vendor costs  Maverick buying and deployment  Security vulnerabilities  Un-gated demand  Sub-optimal application design  Costly maintenance, administration  Fragmented management  Reactive management  Lengthy and costly problem resolution  Missed service levels

10. Managing IT in Silos Compounds the Problem 10 May 5, 2009 EITM & Lean IT ServicesApplicationsCollaboration Business Intelligence/ Analytical Applications Application Integration Application Development Tools DatabaseOSHardware Platform EXECS NETWORKSSYSTEMSHELP DESKAPPLICATIONSDATABASESSECURITY CUSTOMERS NETWORKSSYSTEMSHELP DESKAPPLICATIONSDATABASESSECURITY EXECSCUSTOMERS

11. Helpdesk Applications Systems Database Network Security End-User SLA 05:0006:00 07:0008:00 09:0010:00 11:0012:00 13:0014:00 15:0016:00 Unavailable or Slow Available, high performing 99% 99.9% 99.999% 99.9% 80% % available Outcome of silo-based management

12. Enterprise IT Management Solutions Enable Lean IT Lean IT Uniquely enabled by CA’s EITM solutions  Visualize, automate and optimize IT systems and processes From the data center to the customer From staff to assets  Govern, Manage and Secure IT Only CA covers it all Executives Staff Compliance CIO PMO CISO Support Strategic Sourcing Operations Network Enterprise IT Management 12

13. 13 May 5, 2009 EITM & Lean IT EXECS IT SERVICES Strategy Alignment Access Quality & Cost CUSTOMERS An Integrated Approach Unifies and Simplifies IT Management

14. 14 May 5, 2009 EITM & Lean IT IT SERVICES Strategy Alignment GOVERNANCE to make better decisions about IT investments and risk EXECS CUSTOMERS An Integrated Approach Unifies and Simplifies IT Management

15. 15 May 5, 2009 EITM & Lean IT CUSTOMERS IT SERVICES Access Quality & Cost EXECS MANAGEMENT to ensure the right services are delivered at the right cost and quality GOVERNANCE to make better decisions about IT investments and risk CUSTOMERS

16. An Integrated Approach Unifies and Simplifies IT Management 16 May 5, 2009 EITM & Lean IT EXECSUSERS IT SERVICES Strategy Alignment Access Quality & Cost GOVERNANCE to make better decisions about IT investments and risk MANAGEMENT to ensure the right services are delivered at the right cost and quality SECURITY to provide secure access to enable the business EXECSCUSTOMERS

17. Enterprise IT Management 17 May 5, 2009 EITM & Lean IT GOVERNANCE to make better decisions about IT investments and risk MANAGEMENT to ensure the right services are delivered at the right cost and quality SECURITY to provide secure access to enable the business

18. 6 Disciplines of EITM: Lean IT On-ramps Application Performance MgmtService ManagementProject & Portfolio MgmtInfrastructure Management Security Management Mainframe 2.0 18 Application Performance Management 1,200 customers get visibility into 5 billion transactions a day Application Performance Management 1,200 customers get visibility into 5 billion transactions a day Service Management Rapid implementation boosts IT productivity and user satisfaction Service Management Rapid implementation boosts IT productivity and user satisfaction Project & Portfolio Management Acknowledged market leader with both on-premise and On Demand solutions Project & Portfolio Management Acknowledged market leader with both on-premise and On Demand solutions Infrastructure Management Automate and assure to reduce service delivery costs by 30%2; server provisioning time by 90%21 Infrastructure Management Automate and assure to reduce service delivery costs by 30%2; server provisioning time by 90%21 Security Management Streamline security processes, reduce costs and get value from your security investments faster than ever before Security Management Streamline security processes, reduce costs and get value from your security investments faster than ever before Mainframe 2.0 Simplify mainframe management: Run the leanest platform even leaner Mainframe 2.0 Simplify mainframe management: Run the leanest platform even leaner

19. Lean IT …delivering solutions Service Assurance Management Service Portfolio Management IT Risk & Compliance Business-DrivenAutomation COST VALUE 19 Business-Driven Automation CA uniquely combines Data Center, Process and Workload Automation Optimize and automate the infrastructure Increase agility to respond to change Business-Driven Automation CA uniquely combines Data Center, Process and Workload Automation Optimize and automate the infrastructure Increase agility to respond to change Service Portfolio Management CA uniquely combines industry- leading PPM and Service Management Improve business-IT engagement Optimize service supply and demand Service Portfolio Management CA uniquely combines industry- leading PPM and Service Management Improve business-IT engagement Optimize service supply and demand Service Assurance Management CA uniquely combines Application Performance with Infrastructure Management Ensure a positive customer experience Resolve problems before customers are impacted Service Assurance Management CA uniquely combines Application Performance with Infrastructure Management Ensure a positive customer experience Resolve problems before customers are impacted IT Risk & Compliance CA uniquely combines Security Management and Governance, Risk & Compliance Mitigate risk Reduce the cost of compliance IT Risk & Compliance CA uniquely combines Security Management and Governance, Risk & Compliance Mitigate risk Reduce the cost of compliance

20. Service Assurance Management (SAM) in Action 20 SLA Breach Triage APM Auto Ticket Knowledge search Root Cause Analysis Problem Fix

21. The CA Difference Exclusive Focus on Software  No hardware or services agenda  Faster time to value  Lower cost of ownership Best in Class Technology  Comprehensive portfolio to govern, manage and secure  Continued investment further extends value  Integration Freedom of Choice  Mainframe to distributed, any platform  Virtual to physical  Cloud to on-premises CA software automates IT processes to maximize customer value and minimize cost 21

22. Copyright © 2009 CA RESULT: Improve transaction processing from 10 minutes to 5 seconds RESULT: Saved $100,000 through the effective reallocation of software licenses alone RESULT: Systems availability has increased from 75 percent to more than 99 percent RESULT: Increase visibility of its projects, improve collaboration, produce more accurate reports and gain greater business intelligence. Lean IT … customer results 22

23. Recognized Leader in Enterprise IT Management Forrester Largest Market Share  IT Management Software 1 Status as a Leader in Forrester Wave **  Records Management 4  Appliance-Based End User Experience Monitoring 5  Client Management Suites 6  Data Center Automation 7  Service Desk Management Tools for Large Enterprises 8  Service Desk Management Tools for Small Enterprises 9  Project Portfolio Management 10  IT Asset Lifecycle Management 11 Gartner Magic Quadrants * Positioned in the “Leaders” Quadrant  IT Project & Portfolio Management 12  Web Access Management 13  User Provisioning 14  Enterprise Single Sign On 15 Worldwide Market Share Report Leader, 2007  User Provisioning 16  IT Asset Management 17  Job Scheduling 18 MarketScope *** Strong Positive  IT Asset Management Repository 19  Records Management 20 Copyright © 2009 CA 23

24. Successful IT and CA CA Enables Successful IT >$4B company focused solely on helping IT succeed >Govern, manage & secure IT: No other vendor does it all or as well >Pragmatic, cross-platform, market-leading solutions >Start today from any on-ramp: Quick and sustainable wins Business Depends on Successful IT >In an online world, IT matters >IT is critical to driving revenue and delivering customer value >Lean IT delivers maximum IT value at minimum cost >Lean IT helps focus resources on the right things 24

25. Thank You