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Published bySusanna Harvey Modified over 9 years ago
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TAFE SOUTH WESTERN SYDNEY INSTITUTE Business Faculty Working together building relationships
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Presenters: Vicki Koke Peter Rappo
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CIII in Education Support What is our goal Promote lifelong learning Provide formal recognition of existing skills Skills gap training – off-site workshops Career pathways
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Delivery pattern 2 year delivery in the workplace Competencies supported by workplace evidence Workshops offered for skills gap training
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Promotion Closer links outside of TAFE No longer working alone as an organisation Visit workplaces – a day on the road
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Upskilling Staff at Coke-Amatil Certificate IV in Frontline Management
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Workplace Delivery Staff selection based on potential leadership within Coke Target groups: Office staff Technicians (trade) Support (warehousing)
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Impact for Organisation Teams identified to undertake upskilling Problem/issues Productivity/customer service Customer service Action plans formulated Key recommendations put forward to improve output for work team in organisation
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Positive Outcomes Team recommendations implemented by management Identification of problems/issues impacting on company Action plan formulated to implement recommendations satisfying management Internal and external customers benefits for company
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Sydney Water Project Project Brief Mapping job roles to national competencies Areas covered Customer relations/call centre Project management Mechanical/electrical Water treatment operations
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Working together across faculties Business Applied Science Manufacturing & Engineering Software/support to assist in aligning job roles to national competencies Skillspro Curriculum centres
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Customer Relations/Call Centre Operation 5 levels in centre operation Approximately 150 staff Mapped from AQTF2-AQTF4 Consultative process working together with the key personnel
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