1. FUND006 :Management for Health care Professionals Dr Kithsiri Edirisinghe MBBS, MSc, MD ( Medical Administration) Cert. IV in Training and Assessment Master trainer Australia IVLP ( USA) 10/5/2015 Management for healthcare professionals - DR KE 2013

2. SESSION 01 1. Introduction to management 10/5/2015 Management for healthcare professionals - DR KE 2013

3. What is management “ Getting things done through and with people by using resources effectively end efficiently to achieve organizational goals.” -M. P. Follett -

4. What is management contd.. “Management is the art of knowing what you want to do and then seeing that they do it in the cheapest manner. “ - F.W.Taylor -

5. Health Services Management Planning, Directing and coordinating of Healthcare services effectively and efficiently with a view to achieve patient care standards, goals & objectives. Healthcare services : Hospitals Hospital Networks

6. Health Services Management It is vital to manage the Health services effectively and efficiently to achieve health organization’s goals and objectives.

7. Efficiency Doing things right ! More Output with the same input A Productivity measure

8. Effictiveness Doing the right thing ! Outcome of the production A Quality measure

9. Quality in Healthcare Services Services quality – On stage players – Non medical staff & services Technical quality – Back stage players – Medical staff & services

10. Goals and Objectives Goals – Broad statement of achievement in future – 3 – 5 year Objectives – 1-3 years – Milestones – SMART - Specific - Measureable - Achievable - Realistic - Timely

11. Health care process Input Healthcare process Output Input - Resources Healthcare process – Hospitals, Public Health Out put - Healthcare services

12. Healthcare Resources Infrastructure - Space Men - Human Resources Machines - Equipments Money - Finance Material - Supplies Methods - Policies, Procedures, Protocols Minutes - Schedule Information - Health / Hospital Information System (HIS)

13. Healthcare Services Preventive services - Public Health Services Investigative services – Detecting health problems Curative services – Treating for diseases Rehabilitative services Health sector Project management

14. Administration – Making sure that the set of rules and regulations are adhered to by the people ! – Rules & regulations – Policies & Circulars – Protocols & Guidelines

16. Lead Question 01 Disuses how studying management could uplift the professional status and the effective work environment in hospitals ? Management for healthcare professionals - DR KE 2013 10/5/2015

17. Activity 01 1.Discuss the different theories in management 2.Describe the history of management 3.Importance of management for healthcare workers Three groups PP presentation for 15 minutes and word document 04 pages See you next week ! Management for healthcare professionals - DR KE 2013 10/5/2015

18. Q 01 - What is management You are requested organize most effective definition for management and also elaborate the importance of management for healthcare professional. 10/5/2015 Management for healthcare professionals - DR KE 2013

19. Q 02 :The key definitions/ words used in management today 1.Idenfy and describe key definitions/ words used in management today ? 10/5/2015 Management for healthcare professionals - DR KE 2013