1. GPUG ® Summit 2011 November 8-11 Caesars Palace – Las Vegas, NV The Accidental GP Administrator John Lowther

2. GPUG Summit 2011– Las Vegas www.gpug.com Roundtable Session  That means it’s about US talking not just me!  WE ask questions!  WE can answer questions!  WE can offer advice, suggestions & options!  WE can voice our opinion!  WE can have different opinions! – HR Status OTHER; are they an employee or not?  But most of all WE can Network!

3. GPUG Summit 2011– Las Vegas www.gpug.com Agenda / Objectives  Who wants to take notes? Official Scribe  What should we do first?  Where do we find out about GP?  What are we supposed to do?  How do we solve problems?  How do we make/keep our users happy?  What Objective(s) Have I Missed?  Wrap-up

4. GPUG Summit 2011– Las Vegas www.gpug.com Other Classes – The Top 10 Best Practices as a Dynamics DBA – System Maintenance – Worst Mistakes You Can Make with Dynamics GP – Reconcile & Check Links – Setting up and Maintaining Test Systems – Living on a Virtual Server Farm – Maximizing SQL Performance with Dynamics GP – Enterprise Data Warehousing and Consolidated Business Intelligence – Going Beyond Dynamics GP Business Alerts

5. GPUG Summit 2011– Las Vegas www.gpug.com Other Items  Share My Code Fair  Bloggers Corner  Challenge Wall  Connections Cafe`  Rock & Rave Wednesday Night  Town Hall Meeting – Turn in your questions!  MOST OF ALL NETWORK!!!!

6. GPUG Summit 2011– Las Vegas www.gpug.com Last minute things  There are some hidden slides at the end of this deck so go to GPUG.COM after Summit and download the deck.  Remember to turn in your tickets at the registration desk  Please file out your evaluations.

7. GPUG Summit 2011– Las Vegas www.gpug.com DBA / Sr. Developer / Business Analysis Sta-home Health & Hospice, Inc. Also on the Board of Advisors for the Dynamics GP User Group (GPUG) 10+ years with Dynamics-GP ( GL, AP, HR, Payroll, Maintenance, Training, Upgrades, Security ) 15+ years as a Database Administrator ( Maintenance, Performance, Warehousing, Validation, Correctness, Alerts, BI & Reporting ) 20+ years as a Developer ( Written software for IBM, BCBS, Schools, Nursing Homes, & Home Health )Sta-home Health & Hospice, Inc.Dynamics GP User Group GPUG Blog: Microsoft Dynamics GP DBA Blog: GPUG Member TidbitsMicrosoft Dynamics GP DBAGPUG Member Tidbits email: JohnLowther@Hotmail.ComJohnLowther@Hotmail.Com * Please put at least “ GPUG ” in the Subject Line John Lowther

8. GPUG Summit 2011– Las Vegas www.gpug.com Before we even begin  First, what are all the passwords. (Hint: There are at least two?)  Second, who is our Partner and how to I contact them?  Third, find your users, hopefully ones that know what they are doing. Hopefully you have some. I didn’t. (Hint: you have a list in GP)  Be ready to R ead, L earn, (Hint: IIBTKWTFTATTKTA), T each, and C ommunicate!  In the end, it will be GREAT!!!!!!!!!

9. GPUG Summit 2011– Las Vegas www.gpug.com What should we do first?  Get the passwords! – The SA password. This is a MUST HAVE! – System Password (if there is not one create one)  Look in GP for a list of users! – Dynamics / Tools / Setup / System / User – Go talk to them and find out what they really know. What you are looking for is: – The users that know what they are doing. – The users that don’t know what they are doing. – The users that don’t matter. (They only get in once a year)

10. GPUG Summit 2011– Las Vegas www.gpug.com Where do we find out about GP  GPUG and GPUG Summit GPUG  Do I need to say read the manuals?  Network with other users!  Dynamics Communities Dynamics Communities  Follow the MVP Blogs (RSS feeds in Outlook)  Use “Ask The Community”  Save Web Pages as Web Archive Files!

11. GPUG Summit 2011– Las Vegas www.gpug.com What are we supposed to do?  Well, that depends – Go between your company and your Partner. – Answer what questions you can. – Over time you can Setup new users? Security? Everything! – BACKUP!!!! (Be Paranoid!) – DO NOT EXPECT TO LEARN EVERYTHING AT ONCE! – DO NOT EXPECT TO LEARN EVERYTHING THERE IS!

12. GPUG Summit 2011– Las Vegas www.gpug.com How do we solve problems?  Skipping the I have already learned that one  Search the “Ask The Community Site”Ask The Community Site  Search Customer Source  Search through your collection of Web Archive Files.  Email your Network.  Contact you Partner.  Then Write-up the Problem and Answer and save it for future reference.

13. GPUG Summit 2011– Las Vegas www.gpug.com How do we make/keep our users happy?  Keep a positive attitude!  Find out what they are having problems with and then find a better way. Lots of users do not know all the features.  Find short cuts to help your users do things faster!  Look for features that you have in GP but are not using.  Talk up new features as they come out!  As long as your are positive they will be. Most of the time