1. SERVICE INFORMATION Finding the information to fix your car

2. TYPES OF INFORMATION n Procedures n Specifications n Diagnostic

3. IMPORTANT RULES n Make sure book is exact for application n Must follow steps exactly n Pay attention to detail!!!! n Make sure you fully understand the system before you start working on it.

4. SOURCES OF INFORMATION n Owner’s Manual n Manufacture Service Manual n Aftermarket Service Manual n Parts and Labor Manual n Computerized Service Information n Internet n Service Labels n Technical Service Bulletins n Magazines

5. Service Information n There are several types of Manuals n 1.Factory Manuals are published by the Manufacture. They are good but get expensive if you have to by one for every make and model of car. n 2. Specialized manuals that cover only how to fix one part of the car like the automatic transmission.

6. Service Information n 3. General repair manuals are published by independent companies such as Motor, Mitchell, Chilton, Alldata. n I say manuals but most of it is on the computer anymore. Many are on the internet you can sit at your computer and have the newest information at your fingertips with in Seconds.

7. Service Information n Also companies like Haynes and Chiltons have books that are for just one model of car for example a Ford mustang. There books will only cover that style over a certain # of years. Haynes # 36048 - Mustang V8 all models '64-1/2 thru '73

8. IDENTIFY VEHICLE n Vehicle Identification Number –Located on dash and on door jamb label –Must Decode VIN n Body (Trim) Tag –Located under hood or door jamb –Decode Tag Information n Emission Decal –Specific Emissions data/vac diagram

9. VIN n 1st Digit - Country n 2nd - Corporation n 3rd - Division n 4th - Car Line n 5th - Body code n 6th - Restraint System n 8th - Engine Size n 9th - Check Digit n 10th - Year of Manufacture n 11th – Assembly Plant 131C

10. VIN n 1st Digit - Country n n 1 or 4 = U.S.A. n n 2 = Canada n n 3 = Mexico n n J = Japan n n K = Korea n n S = England n n W = Germany n n Z = Italy 131C

11. VIN n 2nd Digit - Corporation n n Audi = A BMW = B Buick = 4 Cadillac = 6 Chevrolet = 1 Chrysler = C Dodge = B Ford = F GM Canada =7 General Motors = G Mercedes Benz = D Honda = H Jaguar = A Lincoln = L Mercury = M Nissan = N Oldsmobile = 3 Pontiac = 2 or 5 Plymouth = P n n Saturn = 8 Toyota = T Volvo = V 131C

12. VIN n 10th Digit - Year of Manufacture 1971 = 1 1972 = 2 1973 = 3 1974 = 4 1975 = 5 1976 = 6 1977 = 7 1978 = 8 1979 = 9 1980 = A 131C 1981 = B 1982 = C 1983 = D 1984 = E 1985 = F 1986 = G 1987 = H 1988 = J 1989 = K 1990 = L

13. VIN n 10th - Year of Manufacture 1991 = M 1992 = N 1993 = P 1994 = R 1995 = S 1996 = T 1997 = V 1998 = W 1999 = X 2000 = Y 131C 2001 = 1 2002 = 2 2003 = 3 2004 = 4 2005 = 5 2006 = 6 2007 = 7 2008 = 8 2009 = 9 2010 = A

14. VIN

15. BODY LABEL

16. EMISSIONS DECAL

17. Maintenance Information n Capacities n Lift points n Lubrication Intervals n Lubrication Points n Fluid Types n Torque Specification n Pressure,Vac Specs

18. FLUID CAPACITIES n You must know if capacities are listed as dry or wet capacities n Must engine or transmission be hot or cold? n Must transmission be running or not?

19. What else is in it? n Maintenance information n Technical Service Bulletins n Specifications n Diagrams n Locations of different components n Trouble codes The next several pages have an example The next several pages have an example

20. Sensor Locations

21. Wiring diagrams

22. Drive Belt Layout

23. Automotive Lift Institute Shows Lift points

24. Flat Rate n Remember that the hour is divide by 10 so that every.1 equals 6 minutes of time. So when a technician has to complete the task in.6 of an hour you take 6 X 6=36 n.1 = 6.2 = 12.3 = 18.4 = 24.5 = 30.6 = 36.7 = 42.8 = 48.9 = 541.0 = 60

25. TASKS n Locate lift/hoist points on your car n Locate specifications for Wheel Spindle nut Torque n Remember that the hour is divide by 10 so that every.1 equals 6 minutes of time. So when a technician has to complete the task in.6 of an hour your take 6 X 6=36

26. The end for now n Thanks to Alldata for pictures off of there site. And Automotive Lift Institute for pictures