1. Developing Through Innovation

2. Business Development NPS has: lCombined the best practices of the private sector with a public sector service ethos lCreated a third market lDeveloped its products and services and areas of operation lMade a positive contribution to the local economy

3. Creation of NPS lFormed in 1993 as a County Council Business Unit lTransformed in April 2002 into a limited company owned by Norfolk County Council lTwo subsidiary companies formed in the north of England in 2004 – NPS North East Ltd NPS North West Ltd

4. Commercial Approach/Service Ethos l Best of public sector quality of service l Best of private sector commercial approach l Building an effective team throughout the organisation l Establishing effective and consistent business practices

5. Creating a Third Market l Creating a new market for public sector service providers (not all in or all out) l Business partnerships established with Wigan and Wakefield Councils l Local Authorities now have a new choice l Many expressions of interest have been received l No other company offers this mix of service and product

6. Products and Services l Rethinking Construction principles have been translated into action l Extensive partnership working with clients and suppliers l Strategic asset management to facilities management - the full range of property services l Maximising the use of technology to provide additional added value

7. Range of Services  Capital Design services  Building Maintenance services  Asset Management  Rural and Commercial Estate Management  Facilities Management and Travellers’ Sites  Partnering and Procurement  Property Development

8. NPS Office Locations Empowered local offices Ability to recruit locally Offices able to support one another Common infrastructure National capability – local delivery

9. Impact on the Public Sector l Partnerships with major local constructors bring local construction employment l NPS has worked with Norfolk County Council to achieve Rethinking Construction Beacon status l Public sector Shareholder receives profits from NPS l High value employment in all the areas in which we work

10. Impact on the Public Sector Achieved through: l Partnerships with local suppliers l Investment in staff, training and technology l Commitment to the public sector l Confidence of business l Development of our people

11. Business Growth

12. Staffing Levels

13. Innovation

14. Contact Details Managing Director Mike Britch Tel: 01603 706100 Email: mike.britch@nps.co.uk General Enquiries Richard Bradford Tel: 01603 706060 Fax: 01603 706001 Email: richard.bradford@nps.co.uk Offices Norwich (Head Office) Tel: 01603 706000 Thorpe, Norwich George Roberts Tel: 01603 706706 Email: george.roberts@nps.co.uk Chelmsford, Essex Derek Jacks Tel: 01245 493979 Email: derek.jacks@nps.co.uk

15. Needham Market, Suffolk Dennis Norman Tel: 01449 727670 Email: dennis.norman@nps.co.uk Brighton, East Sussex Ray Finch Tel: 01273 391100 Email: ray.finch@nps.co.uk Luton, Bedfordshire John Driver Tel: 01582 544710 Email: john.driver@nps.co.uk Hampton Court, Surrey Trevor Adams Tel: 0208 4817920 Email: trevor.adams@nps.co.uk NPS North West Ltd, Wigan, Lancashire Tel: 01942 823890 Email: mike.hussey@nps-nw.co.uk NPS North East Ltd, West Yorkshire Normanton (Wakefield) Tel: 01924 307380 Email: rhodgson@wakefield.gov.uk Contact Details