1. © Laura Portolese Dias 2011, published by Flat World Knowledge Human Resource Management By Laura Portolese Dias 9-1

2. © Laura Portolese Dias 2011, published by Flat World Knowledge This work is licensed under the Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by-nc- sa/3.0/or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA 9-2

3. © Laura Portolese Dias 2011, published by Flat World Knowledge Chapter 9 Successful Employee Communication 9-3

4. © Laura Portolese Dias 2011, published by Flat World Knowledge Learning Objectives 1.Explain the concept of emotional intelligence. 2.Describe the four types of communication in the workplace. 3.Explain the various communication styles and identify your own style. 4.Define nonverbal communication and describe its importance in an HR setting. 9-4

5. © Laura Portolese Dias 2011, published by Flat World Knowledge Communication Strategies Emotional Intelligence – Knowing your emotions – Managing emotions – Motivating self – Recognize and understand others’ emotions – Managing relationships 9-5

6. © Laura Portolese Dias 2011, published by Flat World Knowledge Communication Strategies Communication directions – Upward – Downward – Diagonal – Horizontal 9-6

7. © Laura Portolese Dias 2011, published by Flat World Knowledge Communication Strategies Communication style – Expresser – Driver – Relater – Analytical 9-7

8. © Laura Portolese Dias 2011, published by Flat World Knowledge Communication Strategies Communication style – Passive – Aggressive – Assertive 9-8

9. © Laura Portolese Dias 2011, published by Flat World Knowledge Communication Strategies Nonverbal Communication – Definition 9-9

10. © Laura Portolese Dias 2011, published by Flat World Knowledge Communication Strategies Listening – Competitive or combative listening – Passive listening – Active listening 9-10

11. © Laura Portolese Dias 2011, published by Flat World Knowledge Communication Strategies 9-11

12. © Laura Portolese Dias 2011, published by Flat World Knowledge Learning Objectives 1.Define the various types of management styles. 2.Explain how we can determine which style to use in a variety of situations. 9-12

13. © Laura Portolese Dias 2011, published by Flat World Knowledge Management Styles Task-oriented style People-oriented style 9-13

14. © Laura Portolese Dias 2011, published by Flat World Knowledge Management Styles Participatory style Directing style Teamwork style 9-14

15. © Laura Portolese Dias 2011, published by Flat World Knowledge Management Styles Autocratic style Participative style Free-reign style 9-15

16. © Laura Portolese Dias 2011, published by Flat World Knowledge Management Styles Path Goal Model for Leadership – Leader defines goals – Determines path for employees – Coaching rather than directing 9-16

17. © Laura Portolese Dias 2011, published by Flat World Knowledge Management Styles Situational Leadership Model – Relationship behavior of manager – Task behavior of manager – Readiness of employees 9-17

18. © Laura Portolese Dias 2011, published by Flat World Knowledge Management Styles 9-18