1. New Zealand’s Interloans Best Practice Workshop

2. Background 7 th IFLA Interlending and Document Supply Conference, Ljubljana 2001 –Tom Ruthven’s paper on Australian benchmarking study Australian Best Practices Course 8 th IFLA ILDS Conference, Canberra 2003 –Mary Hollerich’s paper on education and training ILL practitioners

3. A Workshop for New Zealand JSCI and NLNZ Cross sectoral working group July 2004 Interloans best practice –based on research –practitioner to manager –personal to national upskilling

4. The aim To assist library staff to improve work practices and services

5. Objectives Communicate findings of recent research into interloan best practice Identify best practice to improve interloan services in New Zealand Provide method to describe and analyse the interloan lifecycle Present relevant bibliographic sources Raise awareness of sources of supply Introduce developments in automation

6. Learning outcomes Knowledge and understanding of key research findings Skills to describe and analyse workflows to identify ways to improve Enhanced professional and operational knowledge relevant to interloans

7. Out of scope Copyright Licensing Charging Te Puna Interloan

8. Face-to-face meetings

9. Teleconferencing

10. Project Timeline Project scopingJuly Communications planAugust Content writtenAugust-November Registrations and invoicingOctober-February Content edited & quality assuredNovember-February Workshop developmentNovember-March Sponsorship - nationalDecember Sponsorship - regionalDecember Venues bookedJanuary-February MarketingJanuary-March Training the trainers3 February Workshop dry runs1 March; 8 March Workshops15 March–27 April Project debrief5 May Report to JSCI31 May

11. Preparing The product Inviting comment Marketing/Sponsorships Registration Training the trainers Dry runs

12. The length and format Full day to include professional skills Morning only option for managers Handbook workshop/workplace Exercises Presentation

13. The brand

14. Content Research findings Interloan life cycle Automation Statistics and performance measures Bibliographic tools and sources Suppliers Bibliographic search skills Hypothetical library Where to from here?

15. Workshop in progress

16. Was the workshop a success? Yes! 16 workshops held March-April 2005 –212 participants from 113 libraries –57 managers; 65 library assistants; 60 team leaders; 16 reference staff; +others

17. Workshops held in 9 centres

18. Was the workshop financially viable? Costs not covered; nor required to be Support from –JSCI, LIANZA, NLNZ –Home institutions of working group Budget a consideration for future projects

19. Evaluation Who, what, why, when and how Scoping Communications/Marketing plan Trainers Workshop material Fine-tuning –Workshop –Presenters’ notes –Stakeholder reports

20. Workshop evaluation form Quantitative evaluation Average of key areas Workshop content4.42 Presentation4.28 Handbook4.77 Exercises4.02 Overall workshop4.32

21. Qualitative evaluation Value to current job Best workshop aspect What to improve Future workshop topics

22. Working Group evaluation Critical success factors Adding value to the ILL process Time commitment Project lifespan Communication Strengths and weaknesses

23. Key resource Interloans Best Practice Handbook –ISBN 0-473-10082-7 –Availability –http://www.lianza.org.nz/http://www.lianza.org.nz/ –Currency

24. Future initiatives Personal/sector upskilling Project development for other areas of librarianship –Regional –Sector –National

25. The End or Is it just the beginning? Thank you

26. The authors