1. NAHU Learning Institute Know How to Find NAHU Professional Resources Farren Baer © 2011, National Association of Health Underwriters www.nahu.org

2. Are you aware of the resources available at your finger tips? Do you know who resides on the National Professional Development Committee who can help and a phone call away? http://www.nahu.org/about/committees.cfm http://www.nahu.org/about/committees.cfm Professional Development Programs Online Learning Institute Certifications and Designations Compliance Corner

3. © 2011, National Association of Health Underwriters www.nahu.org Professional Development Program Development –Our national office provides program that can be delivered to the membership: Discounts Credentials Continuation Credits and Student DOI Reporting Chapter Revenue Member recruitment incentives

4. © 2011, National Association of Health Underwriters www.nahu.org NAHU’s Professional Development Promotes Chapter Success Through: Information gathering entails learning what the members of your association need and want educationally and what will motivate them to participate national and locally. Planning involves assisting with ideas with developing an education plan for the year that includes schedules for speakers, CE seminars and forum discussions, as well as the topic(s) that will be emphasized by each one. This is the blueprint for the local association professional development year. Your national committee possesses many preplanned resources that are available at the chapter’s finger tips. It is our responsibility to inform our chapters. Marketing is the process by which the chapter and national office are responsible for communicating the benefits of all programs available to members and chapters with rebate and revenue opportunities. By conducting a promotion campaign (web training, attending local meetings etc.,) attendance for programs will be increased. Before developing a marketing plan, it is important to have a general understanding of the various means of delivery, discount programs, partner involvement and student services offered. Implementation, Be knowledgeable about how all of our professional development resources can be delivered and accessed. Evaluation and feedback/reporting, your collected information from all state/local chapters is valuable to the national committee and staff. This information is shared to better assist national with improving on the value we offer through member benefits.

5. © 2011, National Association of Health Underwriters www.nahu.org Collaborate with Thought Leaders National partnerships with other organizations: –The American College –NetStudy –The Corporation for Long Term Care –Healthcare Administrators Association –Total HIPAA Compliance –Benefit Selling –National Underwriter –International Foundation for Employee Benefit Plans –The Society for Financial Advisors –Integrated Benefits Institute

6. © 2011, National Association of Health Underwriters www.nahu.org Certifications Chapter Classroom and Self Study

7. © 2011, National Association of Health Underwriters www.nahu.org Certifications Chapter Classroom Study NAHU will provide:  The course instructor(s)  All course handout materials delivered to location  Primary promotion of the event  Continuation education credits and student DOI reporting  Exam and all exam costs  Student service support call center  Online or onsite registration processes

8. © 2011, National Association of Health Underwriters www.nahu.org Designation Programs REBC – Registered Employee Benefits Consultant CLTC – Corporation for Long Term Care Certification CEBS – Certified Employee Benefit Specialist CSFS – Certified Self-Funding Specialist Providers: The American College, Corporation for Long Term Care, Health Care Administrators Association, International Foundation of Employee Benefit Plans

9. © 2011, National Association of Health Underwriters www.nahu.org Understand the distinction between certifications and designations. Your credibility depends on it. Classroom and Online Regulators and company compliance departments are more often scrutinizing “weekend” designation programs, which has led to a concerning level of confusion in the marketplace of what constitutes appropriate standards of professional education. Understanding the distinction between a certification that allows you to become an expert on one topic and the rigor of study required for an industry designation that allows you to be an expert on many topics is important.

10. © 2011, National Association of Health Underwriters www.nahu.org Transparency and Clarification How You Use Accreditation Guidelines are designed to help companies and individual professionals conduct due diligence and make determinations about which programs of study they will reimburse and allow for business card use. NAHU is a non-profit educational provider with a high level of accreditation. For full transparency and clarification, we established a checklist of points for consideration based on our history and code of ethics. NAHU is a not-for-profit entity NAHU as a provider maintains regional accreditation; the highest level of accreditation available NAHU as a provider upholds a long tradition and history of educational offerings that dates back to 1930 (i.e. DITC, RHU and REBC) NAHU course examinations are proctored and “closed book” by state requirements and generally should exceed a 80% pass rate for the program overall (an indication of examination rigor) NAHU certifications have consistent requirements and historically do not require additional fees to maintain a NAHU certification NAHU keeps in place governance over the annual renewal of course content and filing standard in compliance aligned with each state DOI requirement(s).

11. © 2011, National Association of Health Underwriters www.nahu.org How our students benefit from their professional accomplishments: How a certification is used is as important as the quality of the certification itself and why it is important to be mindful about the logo professionals use in media coverage and the actions of other companies who promote/use NAHU certifications. The national office can provide producers with guidance when making educational decisions.

12. © 2011, National Association of Health Underwriters www.nahu.org One more way our students benefit from their professional accomplishments: NAHU’s Find an Agent in the News NAHU’s Find an Agent feature has been getting amazing media coverage across the nation. From articles in the Washington Post and Wall Street Journal, to a mention on The Today Show, reporters and consumers are flocking to NAHU’s website to find insurance agents and brokers who are leading experts in various discipline.Find an Agent How does Find an Agent benefit you? As a member of NAHU, your name and contact information are automatically entered into the Find an Agent database. When a consumer goes to the NAHU website looking for health insurance, they type in their zip code and twenty members’ names are randomly provided. Your certification will also be listed under this feature.

13. © 2011, National Association of Health Underwriters www.nahu.org Certifications Chapter Classroom and Self Study

14. © 2011, National Association of Health Underwriters www.nahu.org NAHU Online Learning Institute On-demand learning library – CE-To-Go –A catalogue of topics Audio workshops available for download Certification Courses Live on-line seminars All in a personal library resource navigation that serves the account holder as a subscription 24/7

15. © 2011, National Association of Health Underwriters www.nahu.org Compliance Benefits Exclusive to Members Questions answered: An email or phone call away from a customized answer to any compliance question Daily Newswire: A compilation of national news stories about the health insurance industry delivered daily to your inbox Washington Update: A weekly email summary of legislative and regulatory activities and compliance information Compliance Webinars: Free monthly webinars with timely compliance information Member-Only Communications: Email alerts on pertinent topics to ensure that our members are the first to know NAHU Compliance Corner: The one-stop-shop for compliance specific information and resources Legislative Resources: Web resources that include information on PPACA, MLR, cost containment, exchanges, long-term care, Medicare and more

16. © 2011, National Association of Health Underwriters www.nahu.org NAHU Professional Development Services Farren Baer VP of Education fbaer@nahu.org Yashica Joyner Manager of Education Programs yjoyner@nahu.org Dagmar Byrnes Manager of Project Development dbyrnes@nahu.org