1. Catastrophe Thought Leadership “It’s Not If, It’s When”

2. Agenda “ Musts” Driven by Experience “Everyday is Earthquake Day” Differentiation “It’s not if, it’s when” Earthquake Questions and Response 2

3. CATASTROPHE “Musts” Foresight- – Thought Leadership. Staying current and anticipate the growing severity of events, their impacts, and anticipating the needs of customers. – Policyholders to anticipate current and future needs and align resources and Business Continuity Plans to drive operation sustainability. Planning- – Proactive understanding of exposures, risks, and locations is key for any CAT Response. Gathering collaborative business partners and outlining accountabilities promotes our “One Zurich” culture. – It’s imperative for customers to have Business Continuity Plans implemented and practiced annually. Yearly revisit of BCP is critical to business sustainability. Resources- – Dedicated resources allow for an effective customer response to any CAT event. Proactive relationship management allows Zurich and its policyholders to have resources aligned prior to needing them. 3

4. “Everyday is Earthquake Day” Proactive Preparation, Planning, and Execution Plan for the worst case scenario and scale down as needed “It Takes a Village”- Business Partner Accountability/Preparation checklist developed, confirmed, and distributed (Annually-January) 24/7/365 Monitoring of Global CAT Events (actual & anticipated) Customizable CAT Response to effectively manage any event Strategic Geographic Placement of CAT Team Dedicated and trained vendor resources Global Economy Impacts 4

5. Differentiation: Loss Cost Management Great examples of Business Continuity Planning: Business continuity plans implemented and practiced annually Communication plans in place Shifting operations to safe location “Virtual” office set up Pre-Loss Agreements Redundant/Off-site IT back up Back up power generators Understanding Logistics Potable Water Power Generation Sanitary System “Building Tagging” 5

6. “It’s not if, it’s when” Understanding Risks and Changing Conditions Climate Change – Seismic Activity – Sea Level Rise – Shifting Flood Planes Business Continuity – Supply Chain Management Workplace Safety Property Damage Business Income Understanding Perils and Challenges Earthquake (“Ring of Fire”- US/Canada. South America, New Zealand, Japan) Hurricane Tornado 6

7. Christchurch, NZ. Earthquake 2011 7

8. Liquefaction Challenges 8

9. What are your challenges? 9

10. Questions and Response Thanks!! 10