1. New Technical Services Supervisor: Getting Started Dr.Joan Giesecke University of Nebraska-Lincoln Libraries June 23, 2007

2. Myths vs. Reality A. Your are in charge of everything B. You cannot trust your staff C. You cannot show emotion D. You must always defend your staff E. You always have to be right

3. New Roles Mentor --- to staff Facilitator --- for managing conflict Monitor --- unit performance Coordinator --- of Projects Planner ---- for your unit Negotiator --- for your unit Innovator --- managing change

4. The Beginning Stage 1: 3-6 months – Assessment Stage 2: 4-12 months – In depth learning Stage 3: 12-18 months – Major changes Stage 4: 18-24 months – Consolidation

5. Assessment Design your orientation Listen with an open mind Fix obvious, easy problems

6. In Depth Learning Refine your understanding of your unit Learn more about the organization Identify more subtle problems Test assumptions

7. Implementing Change Introduce new ideas Revise Workflow Change culture Do all of the above working with your unit. Imposing change will not be successful.

8. Consolidation Assess changes Refine changes based on assessment Assess again

9. Understanding Your Style Be a leader and a manager Balance concern for tasks with concerns for people Adjust your style to work effectively with members of the department

10. Skills: Planning Traditional Long Range Planning – incremental Annual Planning – doable objectives Strategic Planning – changing direction Scenario Planning – plausible futures rather than a preferred future

11. Skills: Personnel Hiring - job descriptions, interviewing Orientation and training Coaching and motivating Assess strengths of staff Building teams Evaluations Discipline

12. Skills: Communication Begin with your message Understand your audience Pick communication methods that bring your message to your audience

13. Skills: Time Management Find a system to stay organized Use technology as appropriate to manage time Set priorities Remember deadlines

14. Skills: Chairing Meetings Types of meetings Individual, Unit, Department Meetings should have a purpose Prepare for your meetings Agendas, readings, handouts Conducting the meeting Listen, summarize key points Evaluate and follow-up on meeting agenda

15. Summary Command and control won’t work Negotiation, facilitation will work Each person is different Use Checklists as outlines for what needs to be done Read, learn, try new things Have fun