1. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 2 - 1 Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

2. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 2 - 2 Overview of Teams AdvantagesDisadvantages Information and Knowledge Diversity of Views Solution Acceptance Improved Performance Groupthink Hidden Agendas Free Riders Increased Costs

3. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 2 - 3 Workplace Etiquette First Impressions Personal Appearance A Genuine Smile Telephone Skills

4. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 2 - 4 Social Etiquette BusinessMealsBusinessMeals Mobile Phones InappropriateTopicsInappropriateTopics FirstImpressionsFirstImpressionsPersonalIntroductionsPersonalIntroductions

5. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 2 - 5 ParticipantsPurpose LocationAgenda Preparing for Meetings Preparing for Meetings

6. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 2 - 6 Conducting and Attending Meetings Stay on track Follow the rules Promote participation Participate actively Close effectively

7. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 2 - 7 Meeting Technologies Groupware Web-Based MeetingsShared WorkspaceVideoconferencing Virtual TeamsVirtual Meetings

8. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 2 - 8 Improving Listening Skills Build Relationships Promote Innovation Manage Diversity

9. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 2 - 9 Types of Listening Content Critical Emphatic

10. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 2 - 10 The Listening Process Feedback InterpretingInterpretingRememberingRememberingReceivingReceiving EvaluatingEvaluatingRespondingResponding Message

11. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 2 - 11 Barriers to Listening PhysicalReceptionPhysicalReceptionSelectiveListeningSelectiveListeningPrejudgmentPrejudgment SelectivePerceptionSelectivePerception Little Common Ground GroundMemoryProblemsMemoryProblems

12. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 2 - 12 Nonverbal Communication Complement Verbal Language Reveal Hidden Meanings Multicultural Communication

13. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 2 - 13 Categories of Nonverbal Communication Touching Behavior Vocal Characteristics Facial Expressions Use of Time and Space Personal Appearance Gestures and Posture

14. © Prentice Hall, 2007Business Communication Essentials, 3eChapter 2 - 14 Reviewing Key Points Improving performance in teams Making meetings more productive Improving listening skills Enhancing nonverbal communication