1. Chapter 3. Writing Collaboratively and Using Social Media © 2013 by Bedford/St. Martin's1 Collaboration has six advantages: It draws on a greater knowledge base. It draws on a greater skills base. It provides a better idea of how the audience will read the document. It improves communication among employees. It helps acclimate new employees to an organization. It motivates employees to help an organization grow.

2. Chapter 3. Writing Collaboratively and Using Social Media © 2013 by Bedford/St. Martin's2 Collaboration has six disadvantages: It takes more time than individual writing. It can lead to groupthink. It can yield a disjointed document. It can lead to inequitable workloads. It can reduce a person’s motivation to work hard on the document. It can lead to interpersonal conflict.

3. Chapter 3. Writing Collaboratively and Using Social Media © 2013 by Bedford/St. Martin's3 Follow these seven suggestions for managing your projects: Break down a large project into several smaller tasks. Plan your project. Create and maintain an accurate schedule. Put your decisions in writing. Monitor the project. Distribute and act on information quickly. Be flexible regarding schedule and responsibilities.

4. Chapter 3. Writing Collaboratively and Using Social Media © 2013 by Bedford/St. Martin's4 Conducting meetings involves three skills: listening effectively setting your team’s agenda communicating and critiquing diplomatically

5. Chapter 3. Writing Collaboratively and Using Social Media © 2013 by Bedford/St. Martin's5 Follow these five steps to improve your effectiveness as a listener: Pay attention to the speaker. Listen for main ideas. Don’t get emotionally involved with the speaker's ideas. Ask questions to clarify what the speaker said. Provide appropriate feedback.

6. Chapter 3. Writing Collaboratively and Using Social Media © 2013 by Bedford/St. Martin's6 There are eight steps in setting your team's agenda: Define the team’s task. Choose a team leader. Define tasks for each team member. Establish working procedures.

7. There are eight steps in setting your team’s agenda (cont.): Establish a procedure for resolving conflict productively. Create a style sheet. Establish a work schedule. Create evaluation materials. Chapter 3. Writing Collaboratively and Using Social Media © 2013 by Bedford/St. Martin's 8

8. Chapter 3. Writing Collaboratively and Using Social Media © 2013 by Bedford/St. Martin's8 Communicating diplomatically requires seven skills: Listen carefully, without interrupting. Give everyone a chance to speak. Avoid personal remarks and insults. Don’t overstate your position. Don’t get emotionally attached to your own ideas. Ask pertinent questions. Pay attention to nonverbal communication.

9. Chapter 3. Writing Collaboratively and Using Social Media © 2013 by Bedford/St. Martin's9 Critiquing a colleague’s work involves three steps: Start with a positive comment. Discuss the larger issues first. Talk about the document, not the writer.

10. Chapter 3. Writing Collaboratively and Using Social Media © 2013 by Bedford/St. Martin's10 Critique a draft clearly and diplomatically.

11. Chapter 3. Writing Collaboratively and Using Social Media © 2013 by Bedford/St. Martin's11 Besides a word processor, there are five main types of collaboration technologies: Messaging technologies Videoconferencing Shared document workspaces and wikis Discussion boards Blogs

12. Chapter 3. Writing Collaboratively and Using Social Media © 2013 by Bedford/St. Martin's12 Follow these six suggestions for conducting effective videoconferences: Practice using videoconferencing technology. Arrange for technical support at each site. Organize the room to encourage participation. Make eye contact with the camera. Dress as you would for a face-to-face meeting. Minimize distracting noises and movements.

13. Chapter 3. Writing Collaboratively and Using Social Media © 2013 by Bedford/St. Martin's13 Follow these six guidelines when posting to discussion boards: Share your knowledge. Do your homework before posting a question. Support your claims with evidence. Stay on topic. Avoid personal attacks. Disclose potential conflicts of interest.

14. Chapter 3. Writing Collaboratively and Using Social Media © 2013 by Bedford/St. Martin's 14 Follow these six guidelines when writing a blog: Know and follow your company’s blogging policies. Provide good content without saying too much. Use an authentic voice. Avoid conflicts of interest. Manage your time carefully. Follow up on negative comments.

15. Chapter 3. Writing Collaboratively and Using Social Media © 2013 by Bedford/St. Martin's15 If you use social media, maintain a professional online presence: Don’t use social media for nonbusiness purposes. Don’t divulge secure information. Don’t divulge private information about anyone. Don’t make racist or sexist comments or post pictures of people drinking.