1. TRAINING/ DEVELOPMENT TEAM 8: Se-Yeon Ahn Leena Manner Markus Pieper Marjaliisa Pärssinen

2. Organizational Chart

3. Training Process Person Analysis Org. Analysis Person Analysis Org. Analysis Individual Training/ Development Plan Evaluation Revised Plan Training Task Analysis

4. Training/Development Needs CEO/ Vice Presidents –Orientation in USA –Regular meetings with top managers in USA –Coaching by business consultants –Mentoring –Conferences and seminars –Leadership & Communication skills further development Area Managers –Orientation, Mentoring –Marketing and management development –Communications and leadership skills, further development

5. Training/Development Needs Facility Managers –Orientation –Management and team skills –Quality workshops –Technical training (how to run the facility) –Environmental issues (legal, image,…) –Customer service training (franchisee)

6. Training/Development Needs Assistants/Trainees –Orientation –Teamwork –Quality training –Technical training –customer service

7. Training Objectives Establish and maintain corporate culture –Orientation “Kick-Off”: information packet... “Retreat”: Develop corporate team spirit by Skiing in Lapland, Sauna,... Continuos management development and training within organization –Mentoring –Voluntary Education –University/ MBA programs –Understudy Assignments

8. Training Objectives (cont.) Build up team spirit and internal communication (On the job) (Off the job) –Job rotation- Business games –Staff meeting- Case study –Project &- Role Play committee- Behavior Modeling

9. Training Objectives (cont.) Maximize external customer satisfaction –VAF program (Vice president, Area & Facility Managers) –FAT program (Facility Manager, Assistants & Trainees) Cope with the environment change –TQM: keep high quality in all levels –Computer Based Training Cross-cultural training –Expatriates –European labor market

10. Training Methods

11. Training & Development Circle “Kick-off” Orientation 2-3 days General topics: Who, When, What, Where, How “Retreat” Orientation/Devel. 5-7 days Special Topics: Develop team & corporate spirit “Off the job” (See page 10) “On the job” (See page 10) Every employee, only once Every employee, once a year Every employee, each day Every employee, good performance

12. Training Schedule

13. Future Improvement Improve training/ development program –Self- assessment –Reliable evaluation Increase employee commitment –Business TV –Intranet, chat rooms Cross-Cultural Events –Domestic managers meet foreign ones

14. Future Expansion Russia & Baltics –Cultural adjustment –Legal & Foreign affairs Internship program –2-6 months period Different areas & departments –University screening Invitation of a group up to 20 students, divided into small teams with the same or different tasks. given an original case to solve

15. Finnish Training Consultants Examples of Finnish training organisations: –Mercur International –Mec Rastor –Kasanen –Yritysvalmennus –HKKK (MBA and JOKO) –Fintra –Haus

16. Thank You