1. Lucity GIS and IT Services

4. Lucity IT Services

5. IT Services Lucity Implementation Services – Added lightweight IT Audits to every new Lucity Implementation Contract Review Lucity System Design Answer IT Questions about Lucity Prepare for Implementation

6. IT Services Based on user requests, Lucity extended services – Added IT Assessment for Modernizing Infrastructure AS-IS Network Diagram To-Be Network Diagram Prepare Specs for Quotes

7. IT Services Modernization. What do you mean? – History of the Computing Environment

8. IT Services How did we get here? Chaos! – 1990s

9. IT Services 1960s and 2000s Technology Fusion

10. IT Services From 2000s to 2010s

11. IT Services Serves as the framework for modernized computing Apps connected to web services Easy to manage Scalable, Cost Efficient “Apps is where it’s at”- Esri’s Ismael Chivite

12. IT Services Quickly Realized a Partnership was needed (Dell Consultant Network) – Why? To offer solutions and services beyond Lucity – Support your operational infrastructure, enterprise and mobile solutions, and technical resources – Modernize your network, provide infrastructure to support Lucity Mobile, and adapt for future demands as technology changes http://blog.lucity.com/2015/06/19/moder nize-your-infrastructure-for-mobility/

13. IT Services Dell Solutions and Services – Centralized Hardware and Software Quotes CONUS, OCONUS and Internationally A Dell representative that will understand Lucity Solutions An advocate for your organization’s technology challenges (skill development) – Network of Approved IT Consultants Who’s helping maintain your infrastructure on a consulting and services basis

14. IT Services Hardware Solutions for Lucity

15. IT Services Lucity will help revise quotes and help communicate with the entire team including other software vendors. After final revisions, purchase begins. As part of the services, Lucity will help install the software and document the configuration. – Check with your Lucity Regional Manager for Lucity Migration services

16. Lucity GIS Services

17. GIS Services Lucity is a Gold Esri Partner We have been certified by Esri to be an ArcGIS Online solutions provider Supporting several agencies implementing and maintaining their ArcGIS for Server capability – Including ArcGIS Online

18. GIS Services Provide training for maintenance and administration Provide automated scripts for performance Provide an Administrative Document about GIS configurations and automation

19. GIS Services Help you continue to evolve your Esri capabilities Help configure Lucity WebMap for your organization – Custom WebMap from Business Partners Help with Data Modeling and Conversions – Including Lucity Business Partners

20. Case Studies: SPMUD Rocklin CA

21. SPMUD Needed help with their IT infrastructure and configuration – Lucity, Dell, new IT consultant, Tyler and internal IT Staff worked together as a team – First Day Walked through infrastructure creating an AS-IS visual diagram of the network Created a To-Be network diagram with recommended changes Created a specifications list – Second Day Dell met with us on the second day and provided insight on hardware that would fit the new design

22. SPMUD Needed help with their IT infrastructure and configuration – Third Day First cut of the quotes were presented – Next Week Final Quote was submitted Purchase commenced – One month later Dell installed the hardware and Lucity started carving servers for configuration with Tyler, Lucity and Esri server solutions

23. SPMUD Second Month – Esri Install and Configuration ArcGIS for Server Enterprise Geodatabases Map Services – Lucity Install and Configuration – Tyler Install and Configuration Tyler completed their implementation on time versus before the contract it was behind several months.

24. SPMUD

25. Case Studies: VVWRA Victorville CA

26. VVWRA Need Specifications for new hardware – Opted for SSD cards for fast data transactions Installed and Configured ArcGIS for Server – Including Enterprise Geodatabase Help with Data Modeling and GIS Conversion – EMS converted the GIS data into a Geodatabase format, linked it to Lucity, and trained staff on how to maintain the assets in ArcGIS for Desktop with the Lucity Editing Tools

27. Case Studies: LakeWood Water Utility District in Washington

28. LakeWood WUD Much like SPMUD, we performed the IT Assessment Purchased hardware – Newer hardware and mobility for the IT administrator for offsite management of servers and network DMZ and VPN ready

29. Lakewood WUD

30. Case Studies: City of Pocatello, ID

31. City of Pocatello, ID Lucity and EMS works as a team – EMS Custom WebMap integrated into Lucity – Tasks include: DBA, GIS Administration, Help Desk support, IT support, Data conversion, new Lucity module implementation, Pavement integration – Upgraded Systems several times

32. Case Studies: City of Durango, CO

33. City of Durango, CO Need Specifications for new hardware Upgraded and Configured ArcGIS for Server – Including Enterprise Geodatabase Help with Database Modeling, Security, Versions and Replications – Automated Synchronization and GIS Maintenance Performed a GIS Wellness check – IT Department resulted in creating service level agreements for each City department through SOP (Standard Operating Procedure) documents – Implemented a Data Stewardship Program

34. Conclusion