1. LEADING FROM THE MIDDLE INSTITUTE FOR MID-LEVEL ADMINISTRATORS BOERNE, TEXAS TUESDAY, 31 JULY 2007

2. NUTS & BOLTS: MANAGING INTERNAL AND EXTERNAL CONSTITUENCIES

3. VALUES DRIVEN Leading and Managing must be values drivenLeading and Managing must be values driven INTEGRITYINTEGRITY STEWARDSHIPSTEWARDSHIP SERVICESERVICE QUALITYQUALITY

4. NECESSARY SKILLS ADMINISTRATIVE SKILLSADMINISTRATIVE SKILLS CONCEPTUAL SKILLSCONCEPTUAL SKILLS INTERPERSONAL SKILLSINTERPERSONAL SKILLS RESOURCE SKILLSRESOURCE SKILLS

5. EXPECTATIONS OF A LEADER Ability to provide vision and impetus for others to accomplish overall organizational goals.Ability to provide vision and impetus for others to accomplish overall organizational goals. Must have the “big picture”Must have the “big picture” Ability to get things done when you must rely on others to complete tasks.Ability to get things done when you must rely on others to complete tasks. Technical competence.Technical competence. Must be ethical and respect others.Must be ethical and respect others.

6. “Must Haves” of an Effective Leader The respect of those you supervise.The respect of those you supervise. Viewed as a leader inside and outside the institution, and act the part.Viewed as a leader inside and outside the institution, and act the part. Open and direct in communication.Open and direct in communication. Trustworthy and able to engender trust.Trustworthy and able to engender trust. Effective interpersonal skills – ability to get along with others.Effective interpersonal skills – ability to get along with others.

7. EXPECTATIONS OF A LEADER Clearly identify and communicate what needs to be done. Set clear performance standards.Clearly identify and communicate what needs to be done. Set clear performance standards. Be willing and able to develop those who report to you.Be willing and able to develop those who report to you. Establish timelines and adhere to them.Establish timelines and adhere to them. Know how to delegate and follow up without micromanaging.Know how to delegate and follow up without micromanaging. Give timely and appropriate feedback.Give timely and appropriate feedback.

8. EXPECTATIONS OF A LEADER Know how to motivate, empower and nurture individual growth.Know how to motivate, empower and nurture individual growth. Be an advocate for those above and below.Be an advocate for those above and below. Hire individuals with strong, complementary skills.Hire individuals with strong, complementary skills. “Plan” for developing leadership.“Plan” for developing leadership. Keep current and in touch.Keep current and in touch.

9. EXPECTATIONS OF A LEADER Make the hard decisions but show empathy and sensitivity.Make the hard decisions but show empathy and sensitivity. Deliver and expect quality performance.Deliver and expect quality performance. Be committed.Be committed. Make sure your word means something.Make sure your word means something. Recognize others for their contributions and give credit.Recognize others for their contributions and give credit.

10. GUIDELINES TO FOLLOW Don’t take your self too seriously.Don’t take your self too seriously. Look for leadership potential in others and assist to develop it.Look for leadership potential in others and assist to develop it. Create a strong team.Create a strong team. Explain reasons for decisionsExplain reasons for decisions Be positive in your approach and interactions with others.Be positive in your approach and interactions with others.

11. GUIDELINES TO FOLLOW Listen to others. You don’t always have to have the last word or be right every time.Listen to others. You don’t always have to have the last word or be right every time. Manage change carefully and as a team.Manage change carefully and as a team. Be a good coach to team membersBe a good coach to team members Be realistic in setting goals.Be realistic in setting goals. Facilitate problem solving rather than being the problem solver.Facilitate problem solving rather than being the problem solver.

12. GUIDELINES TO FOLLOW Provide opportunities for and support professional development activities.Provide opportunities for and support professional development activities. Don’t pass up an opportunity to offer genuine praise for a job well done.Don’t pass up an opportunity to offer genuine praise for a job well done. Be a mentor.Be a mentor.

13. Servant Leadership “There may be a better system Than the one we now have. It is hard to know. But, whatever it is, If the people to lead it well are not there, A better system will not produce a better society.” Robert K. Greenleaf

14. Donetta Goodall, Ph.D. Vice President Academic Transfer and General & Developmental Education Austin Community College 512/223-7612goodall@austincc.edu