1. Copyright © 2005 Prentice-Hall Chapter 1 Management Skills and Managerial Effectiveness Management: A Skills Approach, 2/e by Phillip L. Hunsaker Copyright © 2005 Prentice-Hall

2. Learning Objectives Understand the Nature of Management Explain Why Skills Are Critical to Management Success Describe What Skills Are Critical to Management Success Identify How This Book Will Help You Develop Your Skills

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4. Managers Oversee activities of other people to accomplish organizational goals

5. Copyright © 2005 Prentice-Hall Management Functions Planning Organizing Leading Controlling

6. Copyright © 2005 Prentice-Hall Why Learn Management Skills? Understanding concepts is not enough. Need to be able to act appropriately Must be able to do what is required to get others to behave as required

7. Copyright © 2005 Prentice-Hall The Importance of Management Skills Need both understanding and skills to manage effectively Behavioral skills learned through practice and experience

8. Copyright © 2005 Prentice-Hall General Management Skills Conceptual Interpersonal Technical Political

9. Copyright © 2005 Prentice-Hall General Managerial Skills Conceptual skills – refer to the mental ability to analyze and diagnose complex situations Interpersonal skills – ability to understand and motivate other people

10. Copyright © 2005 Prentice-Hall Technical skills – ability to apply specialized knowledge or expertise Political skills – ability to build a power base and establish the right connections

11. Copyright © 2005 Prentice-Hall Specific Managerial Skills Controlling the Organization’s Environment and Its Resources Organizing and Coordinating Handling Information

12. Copyright © 2005 Prentice-Hall Specific Managerial Skills Providing for Growth and Development Motivating Employees and Handling Conflicts Strategic Problem Solving

13. Copyright © 2005 Prentice-Hall Skills Required for Managerial Competence Self-Awareness Skills Knowing Yourself Developing Yourself Self-Directed Career Planning

14. Copyright © 2005 Prentice-Hall Required Skills for Managerial Competence General Integrative Skills: applicable in all managerial activities Interpersonal Communicating Valuing Diversity Developing Ethical Guideposts Managing Time and Stress

15. Copyright © 2005 Prentice-Hall Required Skills for Managerial Competence Planning and Control Skills Planning and Goal Setting Evaluating Performance Creative Problem Solving Managing Conflict

16. Copyright © 2005 Prentice-Hall Designing Work Creating High-performance Teams Selecting and Developing People Diagnosing and Modifying Organizational Culture Organizing Skills

17. Copyright © 2005 Prentice-Hall Leading Leadership is the process of providing direction, energizing others, and obtaining their voluntary commitment to the leader’s vision.

18. Copyright © 2005 Prentice-Hall Required Skills for Managerial Competence Leading Skills Building Power Bases Managing Change Developing People Motivating Others

19. Copyright © 2005 Prentice-Hall The Learning of Skills How can interpersonal skills be taught? Provide Conceptual and Behavioral Understanding Give Practice Provide Feedback Continual Use

20. Copyright © 2005 Prentice-Hall Experiential Learning Model Concrete Experience Testing Implications of Concepts in New Situations Observations and Reflections Formation of Abstract Concepts and Generalizations

21. Copyright © 2005 Prentice-Hall TIMS LEARNING MODEL 1. Self-assessment 2. Learn Skill Concepts 3. Check Concept Learning: Quiz 4. Identify Skill Behaviors: Checklist 5. Modeling Skill in a Demonstration Exercise 6. Practice the Skill in Group Exercises 7. Assess Skill Competency: Summary Checklist 8. Questions to Assist Application of the Skill 9. Exercises to Reinforce Skill Application 10. Action Planning for Continued Skill Development

22. Copyright © 2005 Prentice-Hall Some Guidelines for Effective Skill Performance Be prepared: plan how to achieve goals Listen to understand and build respect Ask instead of tell: use questions to respect freedom of choice Be affirmative: be positive Be honest and up-front Be assertive: say what you expect with respect