1. Internet Governance and Regulation Internet Safety : Concrete Ways Forward For Government-Industry Partnerships Baltic IT&T 2005 David Finn Senior Attorney and Director, Internet Safety -- Microsoft EMEA Riga, 6th April 2005

2. Introduction The Challenge of Ensuring Internet Safety Legal: borderless nature of the Internet Technological: fast changing environment (broadband, 3G…) Both Private and Public Sector Own a Part of the Solution 3 Examples of Public-Private Partnerships The Botnet Task Force SpotSpam Child Exploitation Tracking System (CETS)

3. 1.1 The Botnet Threat The Botnet Phenomenon Networks of thousands of zombie computers Surreptitious bot (“robot”) placement = criminal opportunity Botnets are sold to others for malicious purposes DDoS attacks, spam relay, disclose PII, destroy data A Reply: the Botnet Task Force October 2004, Washington, USA -- 70 Law Enforcement officials from 16 countries 11-14 April 2005, Prague, the Czech Republic Already one significant prosecution

4. 1.2 The Botnet Task Force Content Case studies and best practices Technical training and support provided by both Microsoft and international law enforcement experts Expected Outcome is to Establish a Protocol: for handling investigative leads for the exchange of information across national boundaries on a more regular basis.

5. 2.1 Our Experience Fighting Spam Legal Actions Since 2003 by Microsoft EMEA 10 lawsuits - DE, FR, IT, UK, IL 10 referrals to public authorities DK, FR, IT, LT, TR 68 cease and desist letters DE, DK, ES, IT, IL, FR, HU, LT, SE, NL, TR Processes +130.000 trap accounts in the US and Europe Partnerships with existing hotlines (FR, DE) Network of in-house investigators and lawyers, outside counsels, corporate affairs managers

6. 2.2 Existing Spam Rulings in EU Civil Court 260.000 € in Denmark against Debitel (SMS and email spam) (March 05) Microsoft/AOL France v/ M. K. : 22.000 € in France in damages and various legal costs. Key support of the French Data Protection Authority (May 04) Administrative Microsoft not involved Series of fines amounting to 87.000€ in NL (Dec. 04 – OPTA) 53.000 € fine in DK (Jan. 04 – Consumer Ombudsman) Criminal Sanctions Microsoft not involved 20.000 € in FR against an individual (flooding) (May 02) 52 Nigerian arrested in the Netherlands (Jan. 04)

7. 2.3 Variety of Legal Grounds ISPs Have Some Legal Grounds for Action EU wide, ISP does have some protection Civil: Breach of Contract, Trademark Criminal: Computer Misuse Some specific legislation helps Unfair competition (DE), Property rights (NL) EU Anti-Spam Legislation is User-Centric By far, privacy and consumer protection statutes provide the most serious penalties But little incentive for users to complain Not relevant for ISPs

8. 2.4 A Need for Public-Private Partnership Industry Has Business Interest in Reducing the Nuisance Caused by Spam But industry is not ideally equipped by law Internet Users and Public Authorities are Properly Equipped by Law But individual email users don’t have a strong incentive to complain and lack resources to act Spam is received without boundaries Managing complaints at national level is costly

9. 2.5 A Concrete Project: SPOTSPAM SPOTSPAM Self ‐ Regulatory Plan on Tackling Spam Under the EU Safer Internet Action Plan Aims at international co-operation to provide for effective collection and use of evidence (i.e. reports from citizens) for action against spammers Beneficiaries Public authorities are best placed to take advantage of it Internet users and industry will benefit indirectly Challenges Requires trust and commitment from citizens Storage of reports from various countries is legally sensitive Crucial need for close involvement from public authorities

10. 2.6 A Concrete Project: SPOTSPAM Participants Full partners : eco (DE), NASK (PL) Initial partners : UK Anti-Spam Working Group EuroISPA Supported by Microsoft EMEA Status Project evaluated positively on 20 January 2005 Currently in negotiation with the Commission Expected Outcome: Establish new ways to share complaints with public authorities Provide public authorities with relevant information

11. 3.1 The Child Exploitation Tracking System (CETS) What it is Software developed by Microsoft based on requirements of Canadian law enforcement units fighting child exploitation Increase the effectiveness of investigators by giving them tools to store, search, analyze and share, through a network of securely connected police services Already in use by Law Enforcement all over Canada – and that’s just the start

12. 3.2 The Child Exploitation Tracking System (CETS) Expected Outcome Establish new ways to share information within Law Enforcement, at national and international level Through teamwork involving all the experts: investigators, prosecutors, privacy authorities, industry Official Unveiling is Tomorrow in Ottawa

13. Questions? David Finn dfinn@microsoft.com