1. Intrapersonal Effectiveness: Understanding Yourself, Part 4
DDS Chapter 4. Self-management

2. Exercise 4-C Text pages 97-98
Life Stress Test
Exercise 4-C
Text pages 97-98
Stress Management Issues
Stress comes about not from an event, such as failing an exam or winning the lottery, but from how we respond to it.
Types of Stress
Two types of stress:
Eustress or good stress
Distress or bad stress
Agenda Item

3. Interpreting Your Score
A score of 300 or above - indicates that you are experiencing a high level of change and stress in your life.
Research shows that you have an 80% probability of encountering a major illness in the next two years.
A score of indicates a 50% chance for illness
A score under indicates a 33% chance for illness
Responses to Stress
Stress can result in a variety of responses:
Physiological responses – there is a mind-body connection, where mental anguish can actually result in physical problems.
Psychological effects are not always as readily identifiable, they are emotional reactions to varying situations.
Organizational responses include job dissatisfaction, absenteeism, turnover, accidents, low morale, poor interpersonal relations, low productivity and poor customer service.
Organizational Responses to Stress:
Primary interventions – making changes to the work place elements causing stress.
Secondary interventions – helping members deal with stress, teaching stress-management techniques.
Tertiary interventions – rehabilitation for members.

4. Emotional Intelligence What is it? Why is it Important?

5. What is EQ?
the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action.
Daniel Goleman explains EQ:

6. Why is high EQ important?
Sales performance
Supervisor ratings of job performance
Companies hire Ss with higher EQ (Better communication & interpersonal skills)
EQ overrides IQ for leader success
View Daniel Goleman interview, Social Intelligence & Leadership
Copyright © Pearson Education, Inc. Publishing as Prentice Hall

7. Emotional Intelligence Test
DDS Exercise 4-A
Text pages 94-95
Effective self-management requires an awareness of our emotional and rational responses, or a strong degree of emotional intelligence, commonly referred to as EQ.
Agenda Item

8. Test Results > 36 probably superior EQ 25-35 good level of EQ
< 24 room for improvement

9. Five Components of EQ Self awareness Self-regulation Motivation
Empathy
Social Skills
Benefits of Self-Management/EQ
Win-win relationships
Understand levels of key emotional responses
Develop new goals and behaviors
Improved workplace performance

10. Personal Competence
Social Competence

11. Personal Competence Social Competence Determines how we
manage ourselves
Determines how we
handle relationships

12. Personal Competence Social Competence Self-Awareness Empathy
Self-Regulation
Social Skills
Motivation

13. Personal Competence Social Competence Knowing one’s internal states,
preferences, resources & intuitions
Self-Awareness
Managing one’s internal states,
impulses & resources
Self-Regulation
Emotional tendencies that guide
or facilitate reaching goals
Motivation

14. Awareness of others’ feelings,
Personal Competence
Social Competence
Awareness of others’ feelings,
needs, & concerns
Empathy
Adeptness at inducing
desirable responses
in others
Social Skills

15. Have you ever worked with someone who had a relatively high IQ, yet seemed to have difficulty with Emotional Intelligence characteristics?

16. How did this impact their job performance?
Did this limit their ability to move into managerial positions or impact their ability to manage others?

17. Discussion Questions - 1
What is your EQ? How accurately do you feel these scores portray you?
What, if anything, about your scores surprised you?
What if anything, about your scores is most in sync with your view of yourself?

18. Discussion Questions - 2
Evaluating the 5 fundamental components of EQ, in which area are you the strongest? Cite an example.
In which area are you the weakest? Cite an example.
What implications does your score have for your personal life? Your professional life?
What steps can you take to increase your EQ?

19. Strategies for Increasing EQ
Take time to choose an appropriate course of action.
Be candid
Ask for feedback.
Be self-confident.
Don’t over-react when things don’t go your way.
Accept and develop skill in coping with ambiguity and change.
Be motivated by a strong internal desire to achieve for the sake of achievement, not (just) for material success.
Track your progress.
Consider others in all of your decisions.
Take time for people.