1. Office for Harmonization in the Internal Market (Trade Marks and Designs) WWW.OAMI.EUROPA.EU Follow-up on incidents and improvements Miguel Ortega & Raymond Klaassen – ITFMD (OHIM) E-Business user group meeting – Alicante, Spain, 27 June 2007

2. Office for Harmonization in the Internal Market (Trade Marks and Designs) Index Presentation Statistics Current versions Releases and improvements

3. Office for Harmonization in the Internal Market (Trade Marks and Designs) Presentation Portfolio managers Responsible for both internal systems and eBusiness systems Divided in business areas RCD: Miguel Ortega CTM: Raymond Klaassen

4. Office for Harmonization in the Internal Market (Trade Marks and Designs) Statistics 01/01/07-31/05/07 Information Service (General queries and known problems) # calls (approx.) 1.510 IT Helpdesk (Technical problems) # calls # problems 1.533 873 Applications # eFiling CTM # eRenewal CTM # eFiling RCD 24.348 4.440 3.082

5. Office for Harmonization in the Internal Market (Trade Marks and Designs) Current versions Application ReleaseDate released CTM eFiling 4.007/06/2007 eOpposition 2.2.216/06/2007 euroAce 2.621/03/2007 euroClass 2.322/05/2007 CTM Online 7.3.213/06/2007 OAF 1.013/06/2007 RCD Online 2.004/12/2006 CTM eRenewal 2.0.101/03/2007 Search Reports Online 2.1.121/03/2007 FindRep 1.124/03/2007 RCD eFiling 1.401/01/2007 MyPage 4.007/06/2007

6. Office for Harmonization in the Internal Market (Trade Marks and Designs) CTM e-filing BugsChange Requests eFiling 4.1 70 eFiling 4.2 40 eFiling 4.3 120 eFiling 4.4 61 Volume: 75% of CTMA during 2007 (24.348 applications) Availability: 98,5% (objective 99,5%), 10 Hours 55 Minutes Down during May Code revision realized in May Improvements on stability ready in July (v4.3) Complete re-make for next year

7. Office for Harmonization in the Internal Market (Trade Marks and Designs) RCD e-filing BugsCRs RCD eFiling 1.6 31 Volume: 39.2% of RCD during 2007 (3082 applications) Availability: 98,98% (objective 99,5%), 7 Hours 37 Minutes Down during May New version foreseen to improve stability (v1.6 – upgrade to new server) Complete re-make for next year

8. Office for Harmonization in the Internal Market (Trade Marks and Designs) Continuous monitoring - efiling Shadow users Basic principles Countries (E, UK, F, D, I) Volumes : 5 CTMs, 5 RCDs per country per day Scenarios: one for CTM, one for RCD exploiting all major functionalities, attachments : - CTM: 1 x pdf. (750 kB) 1 x jpg. (1 MB) - RCD: 1 x pdf. (500 kB) 9 x jpg. (9 x 1 MB) Monitoring System: hourly input of time to file, network speed, failures

9. Office for Harmonization in the Internal Market (Trade Marks and Designs) Continuous monitoring Shadow users – CTM e-filing (nº issues x month)

10. Office for Harmonization in the Internal Market (Trade Marks and Designs) Continuous monitoring Shadow users – CTM e-filing (nº issues x country – May) 110 tests per country, total 550 tests

11. Office for Harmonization in the Internal Market (Trade Marks and Designs) Continuous monitoring Shadow users – RCD e-filing (nº issues x month)

12. Office for Harmonization in the Internal Market (Trade Marks and Designs) Continuous monitoring Shadow users – RCD e-filing (nº issues x country - May) 110 tests per country, total 550 tests

13. Office for Harmonization in the Internal Market (Trade Marks and Designs) RCD/CTM - Online BugsCRs CTMOnline / OAF 8.2 120 1.565.800 of hits in May, 171.850 of visits Adaptation to new core business system Euromarc++ BugsCRs RCDOnline 3.0 51 404.588 of hits in May, 15.434 of visits Fixed an important search issue (affecting publication date, etc) Adaptation to the new RCD-eRenewal

14. Office for Harmonization in the Internal Market (Trade Marks and Designs) Other systems Application BugsCRs eOpposition 43 euroAce 20 euroClass 10 CTM eRenewal 111 Search Reports Online 21 FindRep 30

15. Office for Harmonization in the Internal Market (Trade Marks and Designs) Questions Questions?

16. Office for Harmonization in the Internal Market (Trade Marks and Designs) WWW.OAMI.EUROPA.EU Information: (+ 34) 965 139 100 (switchboard) (+ 34) 965 139 400 (e-business technical incidents) (+ 34) 965 131 344 (main fax) information@oami.europa.eu e-businesshelp@oami.europa.eu Office for Harmonization in the Internal Market (Trade Marks and Designs) Avenida de Europa, 4 E-03008 Alicante SPAIN