1. COLLECTIVE AGREEMENTS AT SECTOR AND/OR COMPANY LEVEL 7. Collective agreements at sector level on active ageing issues, with particular reference to: Professional training and requalification, Professional training and requalification, Two days of obligatory training per year for all employees irrespective of their age. Questionnaires/surveys/conferences/procedures to better understand ‘workers over 55’ needs, Questionnaires/surveys/conferences/procedures to better understand ‘workers over 55’ needs, Our Union organizes various relevant seminars for bank employees with the President of our Organisation as the main lecturer. Employees over 55 attending these seminars have the opportunity to discuss their needs directly with the President of the Union and provide valuable feedback on this issue.

2. 7. Collective agreements at sector level on active ageing issues, with particular reference to: Organizational changes to meet ‘workers over 55’ needs, Organizational changes to meet ‘workers over 55’ needs, Bank employee colleagues over 55 participate, in all Union committees either at company or district level, and in the Union Council, promoting their needs and passing valuable feedback for difficulties arising at work. Bank employee colleagues over 55 participate, in all Union committees either at company or district level, and in the Union Council, promoting their needs and passing valuable feedback for difficulties arising at work. organizational initiatives to foster structural cooperation between elder workers and young workers (e.g. coaching, tutoring, training on the job), organizational initiatives to foster structural cooperation between elder workers and young workers (e.g. coaching, tutoring, training on the job), All the above exist in all financial organizations since young employees are mainly getting on the job training, from elder colleagues All the above exist in all financial organizations since young employees are mainly getting on the job training, from elder colleagues

3. 7. Collective agreements at sector level on active ageing issues, with particular reference to: working time flexibility/reduction, sabbatical leave, job sharing, part time, working time flexibility/reduction, sabbatical leave, job sharing, part time, - There is no reason for our Union to proceed with agreements on the above issues since: - There is job security until the retirement age of 62, with the possibility of extending it in the next renewal of the collective agreement. - There is an agreement governing the implementation of part time employment, under which existing full time employees have priority, over new employed staff, for amending their employment status from full time to part time. We note however that in practice the implementation of part time employment in Banks is very limited. - Banks have the right to employ staff on a part time/seasonal basis from the 15th of May until the 15th of September every year. Additionally during the Christmas and Easter holidays banks can employ students, preferably bank employees’ children.

4. 7. Collective agreements at sector level on active ageing issues, with particular reference to: professional responsibilities reduction, professional responsibilities reduction, Banks some times proceed with departmental transfers of ‘over 55’ employees, in an effort to reduce professional responsibilities. In such cases our organization intervenes in order to reinstate the level of professional responsibilities, since our collective agreement provides that no employee can be made worst off due to a transfer. In general our organization demands the increase of professional responsibilities up to the age of retirement. Banks some times proceed with departmental transfers of ‘over 55’ employees, in an effort to reduce professional responsibilities. In such cases our organization intervenes in order to reinstate the level of professional responsibilities, since our collective agreement provides that no employee can be made worst off due to a transfer. In general our organization demands the increase of professional responsibilities up to the age of retirement. valorisation of elder workers’ expertise, valorisation of elder workers’ expertise, Elder colleagues, at their majority, retain the same job positions during the last years of their working life Elder colleagues, at their majority, retain the same job positions during the last years of their working life

5. 7. Collective agreements at sector level on active ageing issues, with particular reference to: early retirement incentives, early retirement incentives, In the past financial sector organisations, in Cyprus, have introduced very satisfactory early retirement schemes open to all employees, which were agreed prior to implementation with our Organisation. Nowadays, due to increasing liquidity problems, the financial organizations are providing early retirement schemes only on a case by case basis, but always after our approval. Usually employees consult our Organisation prior to making an agreement with the Bank. In the past financial sector organisations, in Cyprus, have introduced very satisfactory early retirement schemes open to all employees, which were agreed prior to implementation with our Organisation. Nowadays, due to increasing liquidity problems, the financial organizations are providing early retirement schemes only on a case by case basis, but always after our approval. Usually employees consult our Organisation prior to making an agreement with the Bank.

6. 7. Collective agreements at sector level on active ageing issues, with particular reference to: Welfare, health and safety provisions, incentives to social commitment/charity work, Welfare, health and safety provisions, incentives to social commitment/charity work, - The Cyprus Bank Employees Welfare Fund has been established by our Organisation, with 2/3 of the board members appointed by our Organisation and 1/3 appointed by the Cyprus Bankers Employer Association. Annually every March all Banks contribute to the fund 0.3% of the previous year’s total gross payroll. - Both active and retired employees are entitled to spend their vacation at our hotel apartments in Cyprus and Greece with very favourable accommodation prices. - Our Organisation has managed to create the Retired Bank Employees Association. One of the future goals will be the establishment of a Health Scheme covering the increasing health cost faced by retired persons.

7. 7. Collective agreements at sector level on active ageing issues, with particular reference to: In every Bank we have established a Health and Safety Committee where employees can apply for relevant issues. In cases were the Bank does not respond adequately to employees complaints and the issue is not resolved, employees contact our Organisations’ Heath and Safety Officer who undertakes to resolve the issue. In every Bank we have established a Health and Safety Committee where employees can apply for relevant issues. In cases were the Bank does not respond adequately to employees complaints and the issue is not resolved, employees contact our Organisations’ Heath and Safety Officer who undertakes to resolve the issue. Collective agreements also provide for the following issues: Collective agreements also provide for the following issues: Bank employee’s accident insurance coverage. Bank employee’s accident insurance coverage. Bank employees enjoy insurance coverage for any personal accidents occurring during the execution of their normal duties, on very satisfactory terms. Bank employees enjoy insurance coverage for any personal accidents occurring during the execution of their normal duties, on very satisfactory terms. Bank employee’s life and total disability insurance coverage. Bank employee’s life and total disability insurance coverage. In case of death or total disability of a bank employee, an insurance coverage is paid to the legal beneficiaries or to the employee, which amounts to 60 times the monthly gross salary of the employee at the time of the incident. In case of death or total disability of a bank employee, an insurance coverage is paid to the legal beneficiaries or to the employee, which amounts to 60 times the monthly gross salary of the employee at the time of the incident.

8. 8) Collective agreements at company level on active ageing issues, with particular reference to the same topics as of question n.7. Collective agreements at company level are the same as at sector level. Collective agreements at company level are the same as at sector level.

9. 9)Collective agreements at sector level on the employment of young people, with particular reference to: The last collective agreement, signed on 12 January 2012, lowered the starting monthly salary of new employees by 2 annual increments (an average decrease of approximately €60) in an effort mainly to provide an incentive to financial institutions for proceeding with new employments. The last collective agreement, signed on 12 January 2012, lowered the starting monthly salary of new employees by 2 annual increments (an average decrease of approximately €60) in an effort mainly to provide an incentive to financial institutions for proceeding with new employments. - working time flexibility and/or reduction, part time employment, There is an agreement between ETYK and Banks for part time employment, which gives priority to existing staff if they whish to change their status to part time employment. In practise however, part time employment in banks is very limited. There is an agreement between ETYK and Banks for part time employment, which gives priority to existing staff if they whish to change their status to part time employment. In practise however, part time employment in banks is very limited.

10. 9. Collective agreements at sector level on the employment of young people, with particular reference to: - specific professional training, Collective agreements provide for 2 days of mandatory yearly professional training for every employee irrespective of their age. Collective agreements provide for 2 days of mandatory yearly professional training for every employee irrespective of their age. - employment of young people in exchange for elder workers retirement, There is no any such agreement. There is no any such agreement. - any other agreement on the issue. Our Union is demanding the replacement of all employees who retire or leave earlier at any financial organization so that all departments are adequately staffed Our Union is demanding the replacement of all employees who retire or leave earlier at any financial organization so that all departments are adequately staffed

11. 10) Collective agreements at company level on the employment of young people, with particular reference to the same topics as of question n.9. Collective agreements at company level on these issues are the same as at sectoral level. Collective agreements at company level on these issues are the same as at sectoral level.

12. TRADE UNION INITIATIVES AND STRATEGIES 12 Trade union initiatives on active ageing issues and/or employment of young people (with particular reference to the same topics as of questions n.7 and n.9). Raising of the retirement age to 63 years Raising of the retirement age to 63 years Retaining all the existing vested rights that the bank’s employees enjoy. Retaining all the existing vested rights that the bank’s employees enjoy. 13) Trade union strategies for future negotiations at sector/company level on active ageing issues and/or employment of young people (with particular reference to the same topics as of questions n.7 and n.9). Raising the age of retirement to 65 years Raising the age of retirement to 65 years Maintaining existing vested rights that bank employees enjoy. Maintaining existing vested rights that bank employees enjoy. Increasing the period of obligatory training for all employees irrespective of their age. Increasing the period of obligatory training for all employees irrespective of their age.

13. Contacting National Coordinator The contact between us and the National Coordinator had the following objectives: 1. We have informed the National Coordinator on the project we are carrying out and its objectives (active aging with reference to the labor market) First Telephone conversation 14/06/2012 First Telephone conversation 14/06/2012 Email sent (In Greek) on 15/06/2012 Email sent (In Greek) on 15/06/2012 Try to Set up a meeting Try to Set up a meeting

14. Contacting National Coordinator Email sent on 15/06/2012

15. Contacting National Coordinator 2. We have asked the National Coordinator about the insertion of the link of the website of our project (in English) on the website of the National Coordinator; Actions Taken The National Coordinator was positive concerning the addition of the project link to their website The National Coordinator was positive concerning the addition of the project link to their website

16. Contacting National Coordinator 3. We gave our availability and request the availability of the National Coordinator to "network", sharing best practices and project results; Actions Taken The National Coordinator is willing to contribute to this project The National Coordinator is willing to contribute to this project

17. Contacting National Coordinator 4. We gave our willingness to participate in the initiatives of the National Coordinating Committee, asking Actions Taken The National Coordinator inform us that the Committee has already been created. They will inform us about the output and the work of the Committee The National Coordinator inform us that the Committee has already been created. They will inform us about the output and the work of the Committee

18. Contacting National Coordinator 5. We have asked the National Coordinator of the willingness to participate (with a short written speech) to our project's final conference (Malta, October 2012). Actions Taken We need to know the final dates that the meeting will take place and then they will inform us accordingly We need to know the final dates that the meeting will take place and then they will inform us accordingly