1. Next Doc Project Team: xxxxx Spring 2013 1

2. TitlePage Scope Statement Mission Statement3 Business Need4 Project Description5-6 Project Lifecycle Approach7 Project Deliverables8 Project Objectives and Success Criteria9 Assumptions and Constraints10 Project Approval Signature11 Stakeholder Analysis 12 – 14 Project Lifecycle 15 – 16 Work Breakdown Structure (WBS) 17 - 18 Communications Plan 19 - 21 Responsibility Assignment Matrix 22 Schedule Baseline 23 - 24 Cost Baseline 25 - 26 Risk Types 27 Risk Response Plan 28 2

3. We are a contracting company that provides software solutions for the healthcare industry, including but not limited to the design, development, validation and/or release of software. MISSION STATEMENT 3

4. Next Doc BUSINESS NEED We have been contracted by Kaiser Permanente (KP) to design, develop, validate, release and provide training on a new Smartphone application. KP has identified the following business needs that the app will address: Reduce patient wait times Help physicians communicate and manage unexpected delays in their appointment schedules Improve customer satisfaction 4

5. Next Doc PROJECT DESCRIPTION We have been contracted by KP to design, develop, and train intended users (KP administrative staff, KP IT staff, KP members) on a new smart phone application and release the app by January 3, 2014. Per the contract agreement with KP, the Smartphone application is named NextDoc. It is intended to interface with Kaiser’s existing scheduling software and user interface to communicate to KP members current doctor wait times via their Apple or Android smart phone operating systems. This service will not be available to members without smart phones, but the benefits are available to users without Smartphone access when they call existing KP administrative scheduling staff. The application will also allow schedule and reschedule of appointments for users. 5

6. Next Doc PROJECT DESCRIPTION cont. In order to successfully fulfill the agreement with KP and in accordance with our company practices and values, we will: Assign a project manager in order to ensure successful completion of the project objectives. Assign a software development team to complete the technical work. In order to ensure quality of the final product to KP, the developers must create and test a prototype of the application prior to releasing the final product. The software developers will be responsible for creating a test method and test acceptance criteria for the prototypes. As agreed upon in the contract agreement, KP will provide any specialized test systems required for the beta testing phase. 6

7. Next Doc PROJECT LIFECYCLE APPROACH Adaptive / Iterative due to the fact that the project requires a beta testing/trial period that may require additional tasks. 7

8. Next Doc PROJECT DELIVERABLES 8

9. PROJECT OBJECTIVES AND SUCCESS CRITERIA 9 ObjectiveSuccess Criteria Launch app on iTunes and Android Marketplace for download by January 3, 2014. Be available on both iTunes app store and Android marketplace for download by KP Members Design Completed by April 10, 2013.Design completed by April 10, 2013. Keep project within budgetTotal implementation cost <$300,000. Coordinate a total of 20 training sessions for each work shift. Complete all training sessions. Reduce patient wait time.Benchmark and compare wait time pre and post implementation.

10. ASSUMPTIONS AND CONSTRAINTS 10 Assumptions: Patient wait times and errors have been benchmarked in the current environment, which will be used later to compare project performance. KP personnel have basic computer skills and Smartphone app skills and will ONLY need training just for the new NextDoc system. KP is responsible for roll-out of approved app. Budget for the project has been finalized. Constraints: Timelines: January 3, 2014 launch date. Must work on both Apple and Android platforms. Fixed Budget. KP’s Regulations.

11. Next Doc PROJECT APPROVAL SIGNATURES 11 Approval Signature: KP, Project Sponsor ________________________________

12. Next Doc STAKEHOLDER ANALYSIS 12

13. STAKEHOLDER ANALYSIS cont. 13

14. STAKEHOLDER ANALYSIS cont. 14

15. PROJECT LIFECYCLE – Project Management Deliverables Phase NameRequirementsPlanningDesignProgramBeta TestClosing Phase Objectives Determining the project team and preparing the scope statement and charter Assigning the deliverables, responsibilities, schedule, and getting the necessary approvals Obtaining stakeholder approval for the blueprint or the computer model Writing a software prototype for the app design that was approved in the previous phase. Creating and executing a test methodology on the prototype programmed in the previous phase. Disbanding project team and transferring product and all pertinent documentation to new owners (KP IT) Project Management Deliverables Project charter Stakeholder analysis Scope Statement Allocation of entire project team  WBS  Schedule baseline  Cost Baseline  Communication Plan  Risk Response Plan  Responsibility Assignment Matrix  Regular team meeting created  Minutes of team meetings and change control proposals  Client approval of PM deliverables Minutes of regular team meetings for status updates and change control proposals Documentation completed and compiled for project archive 15

16. PROJECT LIFECYCLE – Product Process Deliverables Phase Name RequirementsPlanningDesignProgramBeta TestClosing Phase Objectives (restated) Determining the project team and preparing the scope statement and charter Assigning the deliverables, responsibilities, schedule, and getting the necessary approvals Obtaining stakeholder approval for the blueprint or the computer model Writing a software prototype for the app design that was approved in the previous phase. Creating and executing a test methodology on the prototype programmed in the previous phase. Disbanding project team and transferring product and all pertinent documentation to new owners (KP IT) Product Process Deliverables  Signed contract with KP  Design specifications defined in the contract  Test systems obtained from KP for App testing and interfacing  Brainstorming and market research conducted  Blueprint model of the app design  Internal design review of prototype with project team  Prototype approval from KP  Draft of User handbook  Working prototype of app  Internal design review and approval of prototype with project team  Test protocol written  Test acceptance criteria and methodology approved by KP  Beta test completed  Review of Test Results and recommendations with KP  App and handbook finalized  Final test report written  20 training sessions completed with intended users  Product is launched on Apple and Android Marketplace  Hand-off of source code and user handbook to KP IT staff 16

17. Next Doc WORK BREAKDOWN STRUCTURE 17

18. Next Doc WORK BREAKDOWN STRUCTURE cont. 18

19. COMMUNICATIONS PLAN 19

20. COMMUNICATIONS PLAN cont. 20

21. COMMUNICATIONS PLAN cont. 21

22. RESPONSIBILITY ASSIGNMENT MATRIX 22

23. 23

24. 24

25. COST BASELINE 25

26. COST BASELINE cont. 26

27. RISK ASSESSMENT 27 High Level Risks Approval Signatures: Project Sponsor ________________________________

28. RISK RESPONSE PLAN 28 IDRisk TypeRisk DescriptionRisk Trigger Impacted Area(s) Probability of Occurrence Impa ct to Proje ct Priority Strategi es/Actio ns OwnersStatus 1 Project Management Project Delayed Unplanned tasks identified by iterative project lifecycle Schedule, Cost, Scope MH1Mitigate Project Manager O 2Technical Software malfunction Failed Beta Test Quality, Scope, Schedule LH2MitigateDevelopersO 3Technical Server Malfunction Loss of connection Quality, Schedule, Cost MH3MitigateDevelopersO 4Technical Unstable network connection Intermittent connectivity Quality, Scope MH4MitigateDevelopersO 5 Project Management Staff Shortage Unexpected loss of employees: resignations or reassignment to other projects Cost, Schedule LM5Mitigate Project Manager O 6 Project Management Kaiser Staff reluctant to adapt new technology Delay in training ScheduleLL6Mitigate Project Manager O 7External Kaiser Employee Strike Delay in implementatio n of app Schedule, Cost LL7 Accept ance KaiserO *Affected Area (s): Scope, Quality, Schedule, Cost, *Probability: Low, Medium, High *Impact: Low, Medium, High *Status: Open (O) or Close (C)