1. Choice Support, June 2010 Individual Service Design © Simon Duffy. Rights Reserved. The author must be cited if images or slides are used

2. 1. Authority 2. Direction 3. Money 4. Home 5. Support 6. Contribution Purpose of design - Citizenship:

4. 1. Who really knows you? 2. Who really knows what is possible? 3. How will decisions get made? 1. Grow your understanding

5. 2. Define Criteria for SuccessEssentialDesirable Authority Mum & Dad must be in control Direction Planning must be natural and part of flow of family life Some expert advice from time to time Money Family must avoid debt, crisis Home Whole family must live together Close as possible to where they live now Support Help must from trusted peopleHelp from family or friends Contribution Family must stay active in their wider community and family networks

6. 1. Authority 2. Direction 3. Money 4. Home 5. Support 6. Contribution 3. Clarify your constraints

7. 1. Authority 2. Direction 3. Money 4. Home 5. Support 6. Contribution 4. Draft your service design

8. 5. Prioritise - First things first 6. Identify opportunities 7. Take your best shot 8. Research your options 9. Review your research & decide

9. Define the ground rules for everyone Do a quick and dirty RAS as soon as possible - Now? Put in place a clear management structure Give people a simple framework for design to use Build relationships with Southwark

10. Agree design team and leader Clarify criteria for success - 1 side of A4 Agree initial budgets Agree individual service design Set the support team leader Find the right home Organise a plan for change New design begun 8 Step Process for New Services

11. Contact Details Simon Duffy Centre for Welfare Reform The Quadrant, 99 Parkway Avenue, Parkway Business Park Sheffield, S9 4WG T +44 114 251 1790 M +44 7729 7729 41 admin@centreforwelfarereform.org www.centreforwelfarereform.org