1. STROKE OF THE PEN Strategy STROKE OF THE PEN Strategy BEHAVIOR CHANGE Strategy Capital Investment Expansion of staff Change in Policy or Programs Strategic Acquisition Improved Customer Experience Increased Engagement Higher Quality Services Faster Responsiveness Operational Consistency

2. Habits/Culture Individual Ownership Team Accountability Drive to Improve Leadership Emphasis 1 2 3 4 5 5 STAGES OF BEHAVIOR-BASED STRATEGIES

4. Discipline 1: Focus on the Wildly Important 2-3 4-10 1-2 11-20 0 (In addition to the Whirlwind)

5. Wildly Important Goal Incremental Transformational Discipline 1: Focus on the Wildly Important

6. LAG Measure LAG Measure LAG Measure LAG Measure WIGs (Finish-lines) LAG Measure LAG Measure LAG Measure

7. Discipline 2: Act on the Lead Measure LAG Measure LAG Measure LAG Measure LAG Measure LAG Measure LAG Measure LAG Measure Lead Measures Team

8. Discipline 2: Act On The Lead Measures Weight (Pounds) Calories Taken-in (Diet) Calories Burned (Exercise) Measures the Goal - Measures something that leads to the goal LAG MEASURELEAD MEASURE - Something we can influence LOSE WEIGHT Predictive Influence-able

9. LAG Measure LAG Measure LAG Measure LAG Measure LAG Measure LAG Measure LAG Measure Lead Measures Team Lead Lag Discipline 3: Keep a Compelling Scoreboard

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11. Sample Scoreboard—Education Discipline 3: Keep a Compelling Scoreboard

12. What are the 1 to 3 most important things I can do this week to impact the Lead Measure? Key Question Discipline 4: Create Cadence of Accountability

13. 8:00 MondayTuesdayWednesdayThursdayFriday 10:00 9:00 2:00 11:00 3:00 1:00 4:00 5:00 Work Compass Commitment 1 Commitment 2 Commitment 3 Commit 1 Commit 1 Commit 2 Commit 3

14. Discipline 4: Create Cadence of Accountability 1. Report on Last Week’s Commitments 2. Review and Update Scoreboard 3. Make Commitments For Next week