1. The Future of Integrated Library Systems: Moving toward new models and open systems Marshall Breeding Director for Innovative Technologies and Research Vanderbilt University http://staffweb.library.vanderbilt.edu/breeding http://www.librarytechnology.org/ Massachusetts Library Association Pre-Conference: The Future of the ILS Tuesday, May 6 9:30 – 10:30am

2. Abstract Libraries demand choice. No matter which ILS (Integrated Library System) a library uses, the future is changing rapidly and libraries are facing difficult choices. This presentation will provide a review of the business and industry trends affecting ILSs as well as forecast what emerging technologies in the next generation ILS will bring to libraries.

3. Current Status of the Library Automation Industry

4. Technology Landscape Most ILS products from commercial vendors mature Most ILS products from commercial vendors mature –None less than a decade old –Approaching end of life cycle? Evolved systems Evolved systems No success in launching new systems in the commercial sphere No success in launching new systems in the commercial sphere –Horizon 8.0 –Taos

5. Current Vintage ALEPH 5001996 ALEPH 5001996 Voyager 1995 Voyager 1995 Unicorn1982 Unicorn1982 Polaris1997 Polaris1997 Virtua1995 Virtua1995 Koha1999 Koha1999 Library.Solution1997 Library.Solution1997 Evergreen2004 Evergreen2004 Talis1992 Talis1992

6. Business Landscape Library Journal Automated System Marketplace: Library Journal Automated System Marketplace: –Opportunities Emerge in the midst of Turmoil (2008) –An Industry redefined (2007) –Reshuffling the Deck (2006) An increasingly consolidated industry An increasingly consolidated industry Moving out of a previous phase of fragmentation where many companies expend energies producing decreasingly differentiated systems in a limited marketplace Moving out of a previous phase of fragmentation where many companies expend energies producing decreasingly differentiated systems in a limited marketplace Private Equity playing a stronger role then ever before; VCs exit Private Equity playing a stronger role then ever before; VCs exit Narrowing of product options Narrowing of product options Increasing dissatisfaction with purely commercial, closed source options Increasing dissatisfaction with purely commercial, closed source options Open Source opportunities rise to challenge the grip of traditional commercial model Open Source opportunities rise to challenge the grip of traditional commercial model

7. Library Automation History

8. Industry Health 2008 Overall industry showing some growth; individual companies more profitable then ever. Overall industry showing some growth; individual companies more profitable then ever. Mixed company growth according to personnel counts: Mixed company growth according to personnel counts: –Ex Libris +6% –Innovative + 5% –Library Corporation -10% –SirsiDynix -28% ILS sales represent smaller portion of revenue ILS sales represent smaller portion of revenue Many smaller libraries purchasing automation systems Many smaller libraries purchasing automation systems Very few large library ILS procurements Very few large library ILS procurements

9. Other Business Observations Creative tension abounds Creative tension abounds Level of innovation falls below expectations, despite deep resources and large development teams. Level of innovation falls below expectations, despite deep resources and large development teams. Companies struggle to keep up with ILS enhancements and R&D for new innovations. Companies struggle to keep up with ILS enhancements and R&D for new innovations. Pressure from investors/owners to reduce costs, increase revenue Pressure from investors/owners to reduce costs, increase revenue Pressure from library customers for more innovative products Pressure from library customers for more innovative products Some companies investing in technology; expanding markets Some companies investing in technology; expanding markets

10. ILS Migration Trends Few voluntary lateral migrations Few voluntary lateral migrations Forced Migrations Forced Migrations –Vendor abandonment –Need to move from legacy systems –Exit from bad marriages with vendors –Exit from bad marriages with consortia

11. Role of the ILS in Library Automation Strategies It’s never been harder for libraries to justify investments in ILS It’s never been harder for libraries to justify investments in ILS Need for products focused on electronic content and user experience Need for products focused on electronic content and user experience –Next-gen interfaces –Federated search –Linking –Electronic Resource Management

12. A new direction in library automation A successful pitch for new automation software is one that enables significant transformation toward a new vision of the library. A successful pitch for new automation software is one that enables significant transformation toward a new vision of the library. Can’t keep doing the same thing in the same way Can’t keep doing the same thing in the same way Back-end systems make only a moderate impact on customer service delivery Back-end systems make only a moderate impact on customer service delivery

13. An age of less integrated systems Increasingly dis-integrated environment Increasingly dis-integrated environment Core ILS supplemented by: Core ILS supplemented by: –OpenURL Link Resolvers –Metasearch / Federated Search –Electronic Resource Management –Next Generation Library Interfaces –RFID / AMH

14. No longer an ILS-centric industry Portion of revenues derived from core ILS products diminishing relative to other library tech products Portion of revenues derived from core ILS products diminishing relative to other library tech products Many companies and organizations that don’t offer an ILS are involved in library automation : Many companies and organizations that don’t offer an ILS are involved in library automation : –Cambridge Information Group ProQuest ProQuest –Serials Solutions –WebFeat Bowker Bowker –Syndetic Solutions –AquaBrowser Muse Global Muse Global

15. OCLC in the Automation Industry Initial foray into next-gen interface arena: WorldCat Local Initial foray into next-gen interface arena: WorldCat Local Technology acquisitions: Technology acquisitions: –OCLC Pica purchased Sisis on July 1, 2005 for $4,504,700 –OCLC Pica purchased FDI on Nov 2, 2005 for $8,913,100 –OCLC purchased Openly Informatics for $1,950,000 –OCLC purchased DiMeMa on Aug 14, 2006 for $3,916,200 –EZproxy acquired in Jan 2008 Library automation services at the network level Library automation services at the network level –Not an ILS? –An “ILS killer”?

16. Open Source Alternatives Explosive interest in Open Source driven by disillusionment with current vendors Explosive interest in Open Source driven by disillusionment with current vendors Beginning to emerge as a practical option Beginning to emerge as a practical option TOC (Total Cost of Ownership) still roughly equal to proprietary commercial model TOC (Total Cost of Ownership) still roughly equal to proprietary commercial model Open Source still a risky Alternative Open Source still a risky Alternative Commercial/Proprietary options also a risk Commercial/Proprietary options also a risk –“The SirsiDynix announcement changed the landscape of the ILS marketplace; the traditional ILS market is no longer a haven for the risk adverse.” (http://pines.bclibrary.ca/resources/talking-points)

17. Open Source Initiatives Multiple projects to develop Open Source ILS Multiple projects to develop Open Source ILS –Koha Zoom –Evergreen –OPALS-NA (K-12 Schools) –Delft Libraries Multiple projects to develop Open Source Next- gen Catalogs Multiple projects to develop Open Source Next- gen Catalogs –VU Find (Villanova University) –C4 prototype (University of Rochester River Campus Libraries)

18. Andrew W. Mellon Foundation Soliciting a proposal for the design of an Open Source ILS for higher education Soliciting a proposal for the design of an Open Source ILS for higher education Led by Duke University Led by Duke University –Early stages. Proposal in development First and Second stage funding for eXtensible Catalog First and Second stage funding for eXtensible Catalog

19. Market share / Perspective Open Source ILS implementations still a very small percentage of the total picture Open Source ILS implementations still a very small percentage of the total picture Initial set of successful implementations will likely serve as a catalyst to pave the way for others Initial set of successful implementations will likely serve as a catalyst to pave the way for others Successful implementations in wider range of libraries: Successful implementations in wider range of libraries: –State-wide consortium (Evergreen) –Multi-site public library systems (Koha) –School district consortia (OPALS-NA)

20. Open Source Companies Index Data Index Data –Founded 1994; No ILS; A variety of other open source products to support libraries: search engines, federated search, Z39.50 toolkit, etc LibLime LibLime –Founded 2005. Provides development and support services for Koha ILS. Acquired original developers of Koha in Feb 2007. Marc Roberson – VP Library Partners Marc Roberson – VP Library Partners John Rose – VP Strategic markets John Rose – VP Strategic markets Debra Denault -- Operations Manager Debra Denault -- Operations Manager Equinox. Equinox. –Founded Feb 2007; staff formerly associated with GPLS Pines development team Care Affiliates Care Affiliates –Founded June 2007; headed by industry veteran Carl Grant.

21. Impact of Open Source Formidable competition to commercial closed-source products Formidable competition to commercial closed-source products –Alternative to the traditional software licensing models Pressure to increase innovation Pressure to increase innovation Pressure to decrease costs Pressure to decrease costs Pressure to make commercial systems more open Pressure to make commercial systems more open Disrupts the status quo Disrupts the status quo

22. Open source ILS Benchmarks Most decisions to adopt Open Source ILS based on philosophical preferences Most decisions to adopt Open Source ILS based on philosophical preferences Open Source ILS will enter the main stream once its products begin to win through objective procurement processes Open Source ILS will enter the main stream once its products begin to win through objective procurement processes –Hold open source ILS to the same standards as the commercial products –Hold the open source ILS companies to the same standards: Adequate customer support ratios, financial stability, service level agreements, etc. Adequate customer support ratios, financial stability, service level agreements, etc. Well-documented total cost of ownership statements that can be compared to other vendor price quotes Well-documented total cost of ownership statements that can be compared to other vendor price quotes Do the Open Source ILS products offer a new vision? Do the Open Source ILS products offer a new vision?

23. New Generation of Library Interfaces

24. Working toward a new generation of library interfaces Redefinition of the “library catalog” Redefinition of the “library catalog” Traditional notions of the library catalog are being questioned Traditional notions of the library catalog are being questioned Better information delivery tools Better information delivery tools More powerful search capabilities More powerful search capabilities More elegant presentation More elegant presentation

25. Redefinition of library catalogs More comprehensive information discovery environments More comprehensive information discovery environments It’s no longer enough to provide a catalog limited to the traditional library inventory It’s no longer enough to provide a catalog limited to the traditional library inventory Digital resources cannot be an afterthought Digital resources cannot be an afterthought Forcing users to use different interfaces depending on type of content becoming less tenable Forcing users to use different interfaces depending on type of content becoming less tenable Libraries working toward consolidated search environments that give equal footing to digital and print resources Libraries working toward consolidated search environments that give equal footing to digital and print resources

26. Comprehensive Search Service More like OAI More like OAI –Open Archives Initiative –Consolidated search services based on metadata and data gathered in advance Problems of scale diminished Problems of scale diminished Problems of cooperation persist Problems of cooperation persist Eg: Royal Library of Denmark Eg: Royal Library of Denmark

27. Web 2.0 Flavorings A more social and collaborative approach A more social and collaborative approach Web Tools and technology that foster collaboration Web Tools and technology that foster collaboration Tagging, social bookmarking, user rating, user reviews, community interaction Tagging, social bookmarking, user rating, user reviews, community interaction

28. The holy grail of New Gen Library Interfaces A single point of entry into all the content and services offered by the library A single point of entry into all the content and services offered by the library Print + Electronic Print + Electronic Local + Remote Local + Remote Locally created Content Locally created Content

29. Interface expectations Millennial generation library users are well acclimated to the Web Millennial generation library users are well acclimated to the Web Used to relevancy ranking Used to relevancy ranking –The “good stuff” should be listed first –Users tend not to delve deep into a result list –Good relevancy requires a sophisticated approach, including objective matching criteria supplemented by popularity and relatedness factors. “Did you mean?” and other features to avoid “No results found” “Did you mean?” and other features to avoid “No results found” More like this / related content More like this / related content

30. Interface expectations (cont…) Very rapid response. Users have a low tolerance for slow systems Very rapid response. Users have a low tolerance for slow systems Rich visual information: book jacket images, rating scores, etc. Rich visual information: book jacket images, rating scores, etc. Let users drill down through the result set incrementally narrowing the field Let users drill down through the result set incrementally narrowing the field Faceted Browsing Faceted Browsing –Drill-down vs up-front Boolean or “Advanced Search” –gives the users clues about the number of hits in each sub topic –Ability to explore collections without a priori knowledge Navigational Bread crumbs Navigational Bread crumbs

31. Deep search Increasing opportunities to search the full contents Increasing opportunities to search the full contents –Google Library Print, Google Publisher, Open Content Alliance, Microsoft Live Book Search, etc. –High-quality metadata will improve search precision Commercial search providers already offer “search inside the book” Commercial search providers already offer “search inside the book” No comprehensive full text search for books quite yet No comprehensive full text search for books quite yet Not currently available through library search environments Not currently available through library search environments

32. Beyond Discovery Fulfillment oriented Fulfillment oriented Search -> select -> view Search -> select -> view Delivery/Fulfillment much harder than discovery Delivery/Fulfillment much harder than discovery Back-end complexity should be as seamless as possible to the user Back-end complexity should be as seamless as possible to the user

33. Library-specific Features Appropriate relevance factors Appropriate relevance factors –Objective keyword ranking + Library weightings –Circulation frequency, OCLC holdings, scholarly content Results grouping (FRBR) Results grouping (FRBR) Collection focused (vs sales-driven) Collection focused (vs sales-driven)

34. Enterprise Integration Ability to deliver content and services through non-library applications Ability to deliver content and services through non-library applications Campus portal solutions Campus portal solutions Courseware Courseware Social networking environments Social networking environments Search portals / Feed aggregators Search portals / Feed aggregators

35. Smart and Sophisticated Much more difficult than old gen OPACS Much more difficult than old gen OPACS Not a dumbed-down approach Not a dumbed-down approach Wed library specific requirements and expectations with e-commerce technologies Wed library specific requirements and expectations with e-commerce technologies

36. Architecture and Standards Need to have an standard approach for connecting new generation interfaces with ILS and other repositories Need to have an standard approach for connecting new generation interfaces with ILS and other repositories Proprietary and ad hoc methods currently prevail Proprietary and ad hoc methods currently prevail Digital Library Federation Digital Library Federation –ILS-Discovery Interface Group

37. New-Gen Library Interfaces Current Commercial and Open Source Products

38. Endeca Guided Navigation North Carolina State University North Carolina State Universityhttp://www.lib.ncsu.edu/catalog/ McMaster University McMaster Universityhttp://libcat.mcmaster.ca/ Phoenix Public Library Phoenix Public Libraryhttp://www.phoenixpubliclibrary.org/ Florida Center for Library Automation Florida Center for Library Automationhttp://catalog.fcla.edu/ux.jsp

39. AquaBrowser Library Queens Borough Public Library Queens Borough Public Library –http://aqua.queenslibrary.org/ http://aqua.queenslibrary.org/ Oklahoma State University Oklahoma State University –http://boss.library.okstate.edu/ University of Chicago University of Chicago –http://lens.lib.uchicago.edu/

40. Ex Libris Primo Discovery and Delivery platform for academic libraries Discovery and Delivery platform for academic libraries Vanderbilt University Vanderbilt Universityhttp://alphasearch.library.vanderbilt.edu University of Minnesota University of Minnesota http://prime2.oit.umn.edu:1701/primo_library/li bweb/action/search.do?vid=TWINCITIES http://prime2.oit.umn.edu:1701/primo_library/li bweb/action/search.do?vid=TWINCITIES University of Iowa University of Iowa http://smartsearch.uiowa.edu/

41. Encore from Innovative Interfaces Designed for academic, public and special libraries Designed for academic, public and special libraries Nashville Public Library Nashville Public Library http://nplencore.library.nashville.org/iii/encore/app Scottsdale Public Library Scottsdale Public Library http://encore.scottsdaleaz.gov/iii/encore/app Yale University Lillian Goldman Law Library Yale University Lillian Goldman Law Library http://encore.law.yale.edu/iii/encore/app

42. OCLC Worldcat Local OCLC Worldcat customized for local library catalog OCLC Worldcat customized for local library catalog –Relies on hooks into ILS for local services –Tied to library holdings set in WorldCat University of Washington Libraries University of Washington Libraries http://uwashington.worldcat.org/ University of California Melvyl Catalog University of California Melvyl Catalog

43. SirsiDynix Recently announced their next generation discovery environment named Enterprise Recently announced their next generation discovery environment named Enterprise –Relies on Globalbrain technology from Brainware Many legacy interfaces Many legacy interfaces –Enterprise Portal Solution –Rooms / SchoolRooms –iLink / iBistro (legacy) Product based on FAST announced in March 2006 – withdrawn Product based on FAST announced in March 2006 – withdrawn

44. VUFind – Villanova University Based on Apache Solr search toolkit http://www.vufind.org/

45. Library-developed solutions eXtensible Catalog eXtensible Catalog University of Rochester – River Campus Libraries University of Rochester – River Campus Libraries Financial support from the Andrew W. Mellon Foundation Financial support from the Andrew W. Mellon Foundation http://www.extensiblecatalog.info/ http://www.extensiblecatalog.info/ http://www.extensiblecatalog.info/

46. The Next Generation of Library Automation

47. Working toward a new ILS Vision How libraries work has changed dramatically over the last 20 years. How libraries work has changed dramatically over the last 20 years. ILS built largely on workflows cast more than 25 years ago ILS built largely on workflows cast more than 25 years ago Based on assumptions that have long since changed Based on assumptions that have long since changed Digital resources represent at least half of most academic libraries collection budgets Digital resources represent at least half of most academic libraries collection budgets The automation needs of libraries today is broader than that provided by the legacy ILS The automation needs of libraries today is broader than that provided by the legacy ILS

48. Libraries ready for a new course Level of dissatisfaction with the current slate of ILS products is very high. Level of dissatisfaction with the current slate of ILS products is very high. Large monolithic systems are unwieldy—very complex to install, administer and maintain. Large monolithic systems are unwieldy—very complex to install, administer and maintain. Continue to be large gaps in functionality Continue to be large gaps in functionality –Interlibrary loan –Collection development –Preservation: print / digital –Book binding –Remote storage operations

49. Less Proprietary / More Open Libraries demand more openness Libraries demand more openness Open source movement greatest challenge to current slate of commercial ILS products Open source movement greatest challenge to current slate of commercial ILS products Demand for open access to data Demand for open access to data –API’s essential –Beyond proprietary APIs –Ideal: Industry-standard set of API’s implemented by all systems –Current DLF initiative to define API for an ILS for decoupled catalogs

50. Open but Commercial? As library values evolve toward open solutions, commercial companies will see increasing advantages in adopting more open strategies As library values evolve toward open solutions, commercial companies will see increasing advantages in adopting more open strategies Open Data Open Data –Well documented database schemas –APIs for access to all system functionality More customizability; better integration More customizability; better integration Open Source Software? Open Source Software? Key differentiation lies in service and support Key differentiation lies in service and support

51. Comprehensive automation Need the ability to automation all aspects of library work Need the ability to automation all aspects of library work Suite of interoperable modules Suite of interoperable modules Single point of management for each category of information Single point of management for each category of information Not necessarily through a single monolithic system Not necessarily through a single monolithic system

52. More lightweight approach More elegant and efficient More elegant and efficient Easier to install and administer Easier to install and administer Automation systems that can be operated with fewer number of technical staff Automation systems that can be operated with fewer number of technical staff

53. Redefining the borders Many artificial distinctions prevail in the legacy ILS model Many artificial distinctions prevail in the legacy ILS model Online catalog / library portal / institutional portal Online catalog / library portal / institutional portal Circulation / ILL / Direct consortial borrowing / remote storage Circulation / ILL / Direct consortial borrowing / remote storage Collection Development / Acquisitions / budget administration Collection Development / Acquisitions / budget administration Library acquisitions / Institutional ERP Library acquisitions / Institutional ERP Cataloging / Metadata document ingestion for digital collections Cataloging / Metadata document ingestion for digital collections Digital / Print workflows Digital / Print workflows

54. Separation of front-end from back- end ILS OPAC not necessarily best library interface ILS OPAC not necessarily best library interface Many efforts already underway to offer alternatives Many efforts already underway to offer alternatives Too many of the resources that belong in the interface are out of the ILS scope Too many of the resources that belong in the interface are out of the ILS scope Technology cycles faster for front-end than for back-end processes. Technology cycles faster for front-end than for back-end processes.

55. Service-oriented Architecture Work toward a service-oriented business application Work toward a service-oriented business application Suite of light-weight applications Suite of light-weight applications Flexibility to evolve in step with changes in library services and practices Flexibility to evolve in step with changes in library services and practices

56. Enterprise interoperability Interoperate with non-library applications Interoperate with non-library applications Course management Course management Accounting, finance, ERM applications Accounting, finance, ERM applications External authentication services External authentication services Other portal implementations Other portal implementations

57. Massively consolidated implementations State/Province-wide ILS implementations State/Province-wide ILS implementations Increased reliance on consortia Increased reliance on consortia Increased Software as a Service / ASP options hosted by vendors Increased Software as a Service / ASP options hosted by vendors Radical simplification of library policies affecting services offered to patrons Radical simplification of library policies affecting services offered to patrons

58. Fitting into the Global Enterprise Leverage capabilities of search engines: Leverage capabilities of search engines: –Google, Google Scholar, Microsoft Live, Ask, etc OCLC WorldCat OCLC WorldCat Sort out the relationships between the global enterprise and local systems Sort out the relationships between the global enterprise and local systems Leverage the content in enterprise discovery systems to drive users toward library resources Leverage the content in enterprise discovery systems to drive users toward library resources

59. Revise assumptions regarding Metadata Reliance on MARC widely questioned Reliance on MARC widely questioned XML widely deployed XML widely deployed The next-gen ILS must natively support many flavors of metadata: MARC, Dublin Core, Onix, METS, etc The next-gen ILS must natively support many flavors of metadata: MARC, Dublin Core, Onix, METS, etc Library of Congress Subject Headings vs FAST Library of Congress Subject Headings vs FAST Approaching a post-metadata where discovery systems operate on actual digital objects themselves, not metadata about them Approaching a post-metadata where discovery systems operate on actual digital objects themselves, not metadata about them –High-quality metadata will always improve discovery Incorporate content from mass digitization efforts Incorporate content from mass digitization efforts Increasing proportions of rich media content: audio, video Increasing proportions of rich media content: audio, video

60. Competing in an crowded field of information providers Commercial Web destinations increasingly overlap with services offered by libraries Commercial Web destinations increasingly overlap with services offered by libraries Expectations of users set by their experiences with commercial destinations Expectations of users set by their experiences with commercial destinations Web-based library services need to be on the same level Web-based library services need to be on the same level Pressure to revamp library interfaces, discovery, and delivery tools Pressure to revamp library interfaces, discovery, and delivery tools

61. New models of Software Development Role of commercial partners Role of commercial partners –Break out of marketing / consumer model –Substantial dialog that shapes the direction of product development Increased partnerships Increased partnerships Accelerated development cycles Accelerated development cycles Cost-effective / realistic cost expectations Cost-effective / realistic cost expectations

62. Evolution vs Revolution What we have today is a result of 35 years of evolution What we have today is a result of 35 years of evolution Is it possible to break free of the constraints of these evolved systems toward a new generation that will offer a fresh approach? Is it possible to break free of the constraints of these evolved systems toward a new generation that will offer a fresh approach? Are libraries now willing to let go of the of ILS legacy of times past and move forward with library automation cast in a new mould. Are libraries now willing to let go of the of ILS legacy of times past and move forward with library automation cast in a new mould.

63. A unique opportunity Web 2.0 has invigorated libraries toward more open and collaborative strategies Web 2.0 has invigorated libraries toward more open and collaborative strategies Service Oriented Architecture provides a platform for assembling library systems more in tune with the needs of today’s libraries Service Oriented Architecture provides a platform for assembling library systems more in tune with the needs of today’s libraries Intense interest by both libraries and vendors to catch up and move forward in delivering library interfaces that work better for today’s Web- savvy users Intense interest by both libraries and vendors to catch up and move forward in delivering library interfaces that work better for today’s Web- savvy users

64. Questions / Comments