1. Knowledge Management in Czech Regions: Experience and Prospects Peter Mikulecký University of Hradec Králové Czech Republic

2. 9. 3. 2004 LEFIS Workshop 2 Czech Republic Here we are

3. 9. 3. 2004 LEFIS Workshop 3 Hradec Králové Historical town with a lot of fine architecture Historically the ownership of Czech queens The principal town in the East Bohemian region

4. 9. 3. 2004 LEFIS Workshop 4 The University Recently two faculties Faculty of Education Faculty of Informatics and Management Third faculty in preparation (probably Social Sciences) Around 5600 students and 350 teachers Study programmes on all levels

5. 9. 3. 2004 LEFIS Workshop 5 Faculty of Informatics and Management Oriented mainly towards ICT in economics and management Five departments Two main programmes Information Management Economics and Management Over 1600 students and 100 teachers Main research in Knowledge Management, e- Learning, but also in Tourism, Economics, etc.

6. 9. 3. 2004 LEFIS Workshop 6 The Main Research Areas Faculty of Informatics and Management University of Hradec Králové eLearning and eTechnologies Information Technologies and Systems Knowledge-based Technologies and Systems Knowledge Management Networked Knowledge Economy Information Technologies in Tourism

7. 9. 3. 2004 LEFIS Workshop 7 Knowledge management Knowledge management applies systematic approaches to find, understand, and use knowledge to create value. It is the formalization of and access to experience, knowledge, and expertise that create new capabilities, enable superior performance, encourage innovation, and enhance customer value.

8. 9. 3. 2004 LEFIS Workshop 8 Ultimate goal of the KM The ultimate goal of a knowledge management effort in an organization is to collect all the organizational knowledge (explicit as well as tacit, hidden deeply in the experts‘ brains) and to make it available – sharable – throughout the organization.

9. 9. 3. 2004 LEFIS Workshop 9 Knowledge life cycle

10. 9. 3. 2004 LEFIS Workshop 10 Regional sources of knowledge Public administration bodies Regional government Municipalities Branches of governmental institutions Educational institutions Business and industry Others (public transport, health care, …)

11. 9. 3. 2004 LEFIS Workshop 11 Knowledge acquisition Difficult to identify the necessary knowledge, some legal documents are messy, not clearly usable Necessary to motivate knowledge owners properly Political will is often missing Already rather strong support of the regional and municipal top officers

12. 9. 3. 2004 LEFIS Workshop 12 Knowledge storage and access Information already collected in regional information system This is accessible largely also for business and industrial organizations However, only little knowledge is still stored Public administration portal of the Czech Republic – partially also on regional level

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15. 9. 3. 2004 LEFIS Workshop 15 What to do in the future? To develop knowledge management strategies on the regional level in order to improve the processes of knowledge acquisition, sharing and utilization among knowledge providers and users To identify, explore, collect and share best practices of the regional public administration bodies and to make them continuously accessible for citizens

16. 9. 3. 2004 LEFIS Workshop 16 What else to do? To ensure such principles of good governance as openness, transparency and participation of staff, stakeholders and citizens in the processes of knowledge acquisition, sharing and utilization To encourage active participation of stakeholders and citizens in development and exploitation of prospective regional knowledge management systems

17. 9. 3. 2004 LEFIS Workshop 17 What our university is doing eLearning of regional and municipal public administrators It started already a few years ago in the scope of the TEMPUS programme (languages, ECDL, European affairs) WebCT is used largely Centre of Knowledge Economy is proposed as a hub for rapid innovation and knowledge transfer from academy to the region

18. 9. 3. 2004 LEFIS Workshop 18 Centre of Knowledge Economy – main research areas eKnowledge eLearning eSecurity eBusiness and eCommerce eGovernment eOrganizations eApplications

19. 9. 3. 2004 LEFIS Workshop 19 Conclusions More KM on regional level Knowledge disseminated to citizens and PA staff Universities as centres for innovation and knowledge transfer to regions We are looking for a broader international co-operation