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Published byDarleen Davis Modified over 9 years ago
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Extending Cultural Competence to (Mid-Level) Leadership Dr. Rani H. Srivastava Chief of Nursing & Professional Practice Centre for Addiction & Mental Health, Toronto, Ontario Rani_Srivastava@camh.net Ann Vanderbijl, MA Director, Diversity Services Providence Health Care Vancouver, British Columbia avanderbijl@providencehealth.bc.ca
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Key Question - What does ‘cultural competence’ look like for mid-level leaders in healthcare? Leaders who are accountable for - - Quality of patient care - Staff ‘management’
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Overview of session Review key premises Invite your experience and ideas Identify key themes and domains for a leadership competencies framework Resources Summary Ongoing dialogue
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Key Premises… Biomedical practice - A ‘culture’ in its own right Professional practice - sub-cultures Individualism – ‘western’ Primacy of science Built-environment Communication styles
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Culture As An Invisible Backpack – Our ‘Common’ Sense
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Quality, Equitable Patient Care… Depends on- Trust between providers as well as between patients and providers Clear and effective communication Respectful relationships Understanding of, and skills in, addressing differences
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Multicultural Workplaces Invisible barriers? Competing values? Unaddressed conflict?
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Discussion - 1 Think of a leader who you would say is culturally competent, someone who manages well within a diverse healthcare environment. What is happening? How can you tell things are working well? What do you see? What works well? What makes this work well?
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Discussion – 2a Think about your experience with a diverse healthcare team. What are the positive opportunities that can be experienced? How does the leader support or enhance the positive contributions of its diverse healthcare teams?
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Discussion - 2b Think about your experience with a diverse healthcare team. What are the potential challenges that are experienced? How does the leader address the challenges?
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Discussion 3 What areas or issues do leaders need to be competent in with respect to the delivery of quality care to diverse patient populations?
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Identifying Themes in Leadership Competencies What competency domains have we identified as necessary for culturally competent healthcare leadership?
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Resources – Dialogue - Summary
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