1. W.A.C.E Webinar Series W.A.C.E Webinar Series “Recruitment & Nurturing of Volunteers” Today’s Presenters: Steve Leahy – Greater Seattle (WA) Chamber Renee Lopata – Tempe (AZ) Chamber Wayne Griffin – Catalina Island (CA) Chamber Moderator: Steve Snyder, Vice President, W.A.C.E.

3. Recognizing Volunteers Renee Lopata, CAE Senior Vice President Tempe Chamber of Commerce

4. Individual Volunteer Volunteers are essential to the success of most chambers. It is important to understand how the individual volunteer is motivated, and reward him/her accordingly.

5. Extrinsic Recognition Tangible forms of recognition, include: Certificates Plaques Trophies Pins Free admission to Chamber events Chamber mugs, t-shirts, pens

6. Outstanding Achievement Recognition Membership drives Most new members Top dollar Most new leads for staff Most calls made Hardest worker Bringing in new sponsorship dollars Bringing in new volunteers to committees Outstanding service and representation of your Chamber at event/committee

7. Outstanding Achievement Recognition Solicit your members for higher end prizes Hotel stays Airlines tickets Restaurant gift certificates Art Gift items

8. Honoring Volunteers Find the right venue to recognize and award their achievements If it is for committee work, present at the committee meeting in front of their peers Wrap up party for membership drive Make sure the appropriate person presents the award: Pres/CEO, Board Chairman, Committee Chairman or Chamber staff.

9. Volunteer of the Month/Year A recent WACE survey found that the most popular recognition was the Volunteer of the Month/Year Award Awarded at the annual lunch/dinner Given a significant trophy/plaque Press release announcing winner Article in the newsletter

10. Volunteer Luncheon Invite all members who have volunteered in some capacity to your organization: Board members Committee members Special event volunteers Any member who has contributed through their knowledge, expertise and/or time to the betterment of your Chamber

11. Volunteer Luncheon Make sure the Pres/CEO and Board Chairman are there to personally thank the volunteers Ask Chairman or Pres/CEO to speak on how the contributions of your volunteers have impacted the mission of your organization through their efforts Give certificates for each contribution Provide plaques for board members and committee chairs Provide an incentive to attend the event A large drawing/prize for those in attendance, one drawing per volunteer effort. This gives more active members a better chance of winning big!

12. Volunteer Luncheon Provide a networking opportunity so volunteers can meet each other: A networking game or question Have the event at an interactive venue in your community such as an arcade or as simple as picnic in the park with a fun game all can play

13. Intrinsic Recognition Intrinsic recognition involves personal motivation such as: Pride in a job well done Self Satisfaction Personal belief in the project or committee work Volunteer for professional development

14. Informal Recognition It is important to thank and recognize volunteer efforts often and quickly Try to recognize volunteers publicly, i.e. at committee meetings, board meetings, mixers and special events when appropriate A sincere and heartfelt thank you given in a handwritten note often means more to an Intrinsically motivated volunteer.

15. Informal Recognition Provide gift certificate or small gift when volunteer efforts were exceptional. Be specific on their accomplishment when thanking them. Professional development opportunities – send the volunteer to represent the Chamber at a local seminar or meeting or Offer them free attendance to a Chamber seminar

16. Informal Recognition Send a press release about your member for exceptional volunteer efforts Provide food and beverages for on-site volunteers If a committee or group needs to be recognized together, provide bagels or cookies at your next meeting

17. Recognizing Business Volunteers Usually there is at least one member business each year that provides exceptional volunteer efforts in a combination of time, money and support that should be acknowledged. Outstanding Business Volunteer Award

18. Business Volunteer Award This award can be given to a member business based on a variety of criteria, including: Financial Support Dues Sponsorship In-kind donations

19. Business Volunteer Award In-kind donations Newspaper ads for Chamber events Restaurant & catering donations Printers supplying invitations, newsletters and announcements Special event locations or facilities Or a combination of all the above

20. Business Volunteer Award Board/Committee Involvement How many employees are involved What committees are they involved with Leadership – event/committee chairs Time commitment of total volunteers Recognizing the number of volunteers/time/participation/sponsorship the company provides the chamber

21. Business Volunteer Award Like the individual volunteer award, they should be recognized publicly at your annual dinner with: A trophy or award to display in their business lobby A press release should be written and sent acknowledging the companies volunteer efforts A story in the Chamber newsletter

22. Volunteer Recognition Bottom line – we cannot be successful without the support, hard work and dedication of our volunteer members. We must thank them often and as staff, treat them with respect and appreciation for their efforts.

23. Questions? Thank you! Renee Lopata, CAE Senior Vice President Tempe Chamber of Commerce 480/736-4284 renee@tempechamber.org