1. Desktop Virtualization Assessment April 15, 2010

2. Agenda 1. Scope 2. Findings 3. VDI FIT 4. Recommendations

3. ScopeFindingsVDI FITRecommendations Assessment Scope Assessment Start Date:January 12, 2010 Assessment End Date:February 12, 2010 Assessment Duration:32 days Assessment Locations: Desktops in Org: Desktops Assessed:187 Users in Org: Users Assessed:474 Machine Groups in Org: Machine Groups Assessed:5 User Groups in Org: User Groups Assessed:2

4. ScopeFindingsVDI FITRecommendations VDI Fit Definition CPU and Memory FitGoodFairPoor Avg. System CPU % Used< 10 %10 - 40 %> 40 % Avg. User CPU % Used< 10 %10 - 40 %> 40 % Avg. Memory KB Used< 350000 KB350000 - 700000 KB> 700000 KB Avg. GDI Objects< 150150 - 300> 300 I/O FitGoodFairPoor Avg. Disk IOPS< 10 IOPS10 - 25 IOPS> 25 IOPS Avg. Network KB/s< 5 KB/s5 - 20 KB/s> 20 KB/s Avg. Network Roundtrip MS< 40 ms40 - 140 ms> 140 ms

5. ScopeFindingsVDI FITRecommendations Assessment Machine Groups Machine GroupNumber of Desktops Stats-All-Not vitsd186 Stats-cXXXXX machines111 Stats-vstf-int-PreRefresh55 Stats-vstf-int-PostRefresh20 Stats-vitsd Machines1 Total : 5

6. ScopeFindingsVDI FITRecommendations Assessment User Groups User GroupNumber of Users Stats Users292 Stats VITSD2 Total : 2

7. Agenda 1. Scope 2. Findings 3. VDI FIT 4. Recommendations

8. ScopeFindingsVDI FITRecommendations Key Metrics Over Assessment Time Period Active Desktops Active Users Logon Duration (s) App Load (ms) System CPU (%) User CPU (%) CPU Mhz Memory Usage (%) Disk I/O (IOPS) Disk I/O Rate Disk R/W Ratio Network I/O Rate Network Latency (ms) Graphics Intensity Avg.113.4397.5714.59s19.59s1.64%0.55%63.9135.83%8.43 IOPS210.28 KB/s0.8426.65 KB/s10.97ms21.2 Peak Avg.161.00222.0021.85s1.13min2.23%0.87%81.2139.09%10.11 IOPS324.44 KB/s1.1249.39 KB/s14.89ms32.0

9. ScopeFindingsVDI FITRecommendations Key Metrics During Average Workday (M-F 8am-8pm) Hour Beginning Active Desktops Active Users Average Logon Duration Average App Load Average System CPU Average User CPU Average CPU Mhz Average Memory Usage Average Disk I/O Average Disk I/O Rate Average Disk R/W Ratio Average Network I/O Rate Average Network Latency Average Graphics Intensity 8AM1684716.53s14.02s1.09%0.28%39.7435.36%9.09 IOPS264.52 KB/s1.318.39 KB/s12.54ms14.5 9AM16815317.39s6.77s1.42%0.56%57.1736.88%9.46 IOPS256.27 KB/s1.1821.63 KB/s12.37ms20.2 10AM16919716.34s5.62s1.82%0.92%79.7339.56%8.66 IOPS217.55 KB/s0.9344.37 KB/s12.37ms28.2 11AM15922415.03s3.87s1.86%0.98%82.8040.23%8.38 IOPS202.79 KB/s0.7944.67 KB/s22.45ms30.9 12PM16018314.08s5.31s1.92%1.22%91.7539.90%11.21 IOPS310.57 KB/s0.8843.98 KB/s30.72ms33.1 1PM16318514.31s4.00s1.76%0.82%75.4238.95%9.05 IOPS228.21 KB/s0.8835.77 KB/s13.96ms32.3 2PM16718814.79s5.84s1.76%1.17%85.2239.71%10.18 IOPS265.47 KB/s0.9048.60 KB/s15.42ms33.6 3PM16820714.94s5.93s2.02%1.24%95.2139.26%12.96 IOPS350.35 KB/s1.0048.78 KB/s15.93ms34.9 4PM16221514.58s5.14s1.81%0.98%81.1839.00%8.74 IOPS214.40 KB/s0.8449.10 KB/s15.94ms34.1 5PM17625514.16s5.32s1.72%0.89%76.4038.20%8.08 IOPS180.03 KB/s0.7052.75 KB/s15.39ms31.1 6PM16119914.43s4.02s1.53%0.64%63.2837.37%7.02 IOPS159.54 KB/s0.5754.17 KB/s11.64ms27.4 7PM15616015.30s5.36s1.21%0.38%46.1535.82%6.90 IOPS160.62 KB/s0.5429.95 KB/s11.03ms21.9 8PM15813513.80s4.66s1.23%0.37%46.5936.29%6.80 IOPS162.18 KB/s0.5540.81 KB/s10.52ms21.9

10. ScopeFindingsVDI FITRecommendations Desktop Age YearsDesktopsAvg. CPU %Avg. CPU MHzTotal CPU MHzAvg. Memory % Avg. Memory Used Avg. Disk Used % VDI FIT GoodVDI FIT FairVDI FIT Poor 1yr762%59MHz1151GHz60%317MB57.05%9GB7330 2yr12%96MHz68GHz51%512MB19.87%46GB100 4yr31%41MHz92GHz65%332MB33.51%16GB300 5yr1072%55MHz4793GHz63%336MB31.61%20GB10700 Totals 187 18430

11. ScopeFindingsVDI FITRecommendations CPU Configuration CPU ModelDesktopsAvg. CPU %Avg. CPU MHzAvg. CPU Peak %VDI FIT GoodVDI FIT FairVDI FIT Poor Intel(R) Pentium(R) 4 CPU 3.00GHz 1071.81%54.21MHz2.30%10700 Intel(R) Xeon(R) CPU X7350 @ 2.93GHz 481.95%57.28MHz2.40%4710 Intel(R) Xeon(R) CPU E7330 @ 2.40GHz 282.62%62.92MHz3.19%2620 Intel(R) Pentium(R) 4 CPU 3.20GHz 21.55%49.50MHz1.98%200 Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz 12.00%95.69MHz2.54%100 Intel(R) Pentium(R) 4 CPU 2.66GHz 13.28%87.25MHz4.33%100 Totals18718430

12. ScopeFindingsVDI FITRecommendations Memory Configuration Memory SizeCountAvg. Memory Used %Avg. Memory UsedVDI FIT GoodVDI FIT FairVDI FIT Poor <= 512MB18162.24%317.99MB17920 1024MB453.68%545.62MB400 2048MB244.87%918.31MB110 Totals18718430

13. ScopeFindingsVDI FITRecommendations Operating System Operating SystemsCountVDI FIT GoodVDI FIT FairVDI FIT Poor Microsoft Windows XP Professional, Service Pack 3 18618420 Microsoft® Windows Vista™ Enterprise, Service Pack 2 1010 Totals18718430

14. ScopeFindingsVDI FITRecommendations Storage Disk Size GroupCountAvg. Disk SizeAvg. Disk Used %Avg. Disk UsedVDI FIT GoodVDI FIT FairVDI FIT Poor < 40GB10020.43GB53.03%10.59GB9930 < 80GB8474.56GB28.07%20.93GB8400 < 160GB3149.03GB27.61%41.15GB300 < 320GB1232.88GB19.87%46.27GB100 Totals 18730

15. ScopeFindingsVDI FITRecommendations External Devices - Most Used

16. ScopeFindingsVDI FITRecommendations Monitors and Printers Monitor ConfigurationsNumber of Desktops 1 Monitor185 2 Monitors1 More than 2 Monitors0 Printer ConfigurationsNumber of Desktops 1 Local Printer2 More Than 1 Local Printer2 1 Network Printer0 More Than 1 Network Printer0

17. ScopeFindingsVDI FITRecommendations User Groups - CPU Utilization GroupTotal UsersAvg. CPU % UsedAvg. CPU MHz UsedAvg. CPU Peak % UsedVDI FIT GoodVDI FIT FairVDI FIT Poor Stats VITSD23.55%90.52MHz4.44%110 Stats Users2903.38%94.65MHz4.23%662240

18. ScopeFindingsVDI FITRecommendations User Groups - Memory Utilization GroupTotal UsersAvg. Memory UsedAvg. Memory Size Avg. Memory Used % VDI FIT GoodVDI FIT FairVDI FIT Poor Stats VITSD2933.70MB2048MB45.62%110 Stats Users290354.12MB526MB68.11%662240

19. ScopeFindingsVDI FITRecommendations User Groups - Storage Utilization GroupTotal UsersAvg. Disk IOPSAvg. Disk KB/sAvg. Disk UsedAvg. Disk Size Avg. Disk Used % VDI FIT Good VDI FIT Fair VDI FIT Poor Stats Users2909.79226.1015GB60.275862068965516GB41.45%662240 Stats VITSD25.87116.8735GB100GB55.06%110

20. ScopeFindingsVDI FITRecommendations Applications - Most Used by Number of Users Application NameVersionNumber of UsersNumber of MachinesNumber of Executions Total Usage Time On-Access Scanner serviceUnknown33717330634 days 452:57:56 tntgrd4.5.033717344n/a Java(TM) Quick Starter Service6.0.17033617271n/a LSA Shell (Export Version)5.1.260033617217n/a Framework ServiceUnknown336173114n/a Generic Host Process for Win32 Services 5.1.260033617291n/a CCM Executive2.50.4253336173141n/a NAI Product ManagerUnknown333170187n/a Client Server Runtime Process6.0.600033217119n/a Windows Explorer6.0.6000328173102617 days 1901:40:29

21. ScopeFindingsVDI FITRecommendations Applications - Most Used by Time Application NameVersionNumber of UsersNumber of MachinesNumber of Executions Total Usage Time Windows Explorer6.0.6000328173102617 days 1901:40:29 Common User InterfaceUnknown1771137893 days 1434:10:03 On-Access Scanner serviceUnknown33717330634 days 452:57:56 Microsoft Outlook10.0.685454237712 days 486:58:00 Internet Explorer7.00.60001351244119 days 332:16:16 Realtek Sound Manager5.0.114585705504:01:58 NetSupport Client ApplicationV10.00260126933502:14:46 CTF Loader5.1.2600155101615435:39:09 Microsoft Office Outlook12.0.651411515 days 04:01:52 VMware Tools Service3.5.0150624181 day 237:13:35

22. ScopeFindingsVDI FITRecommendations Applications - Top Avg. CPU Consumers (%) ApplicationUsers Average CPU Time Average CPU % Average Memory Average I/O Average Graphics Intensity SURVAPP412.59min24.32%6.81MB0.00KB/s54.2 Vselect77.91min13.47%11.24MB0.88KB/s165.2 Microsoft Office Word140.68s2.26%12.65MB0.18KB/sn/a Direct3D Flying Objects Screen Saver 155.56s1.54%3.25MB0.00KB/s11.0 McAfee Agent Script Engine130.36s1.26%7.82MB3.77MB/s4.0 Adaptive Server Anywhere Database Engine 714.12s0.47%14.11MB0.15KB/s24.0 SQL Server Windows NT116.27s0.45%6.84MB0.00KB/s4.0 Microsoft Excel389.95s0.40%10.02MB14.52KB/s257.9 WMI Provider Host14.20s0.35%5.66MB1.00KB/s6.0 Spider19.61s0.32%2.96MB0.00KB/s28.7

23. ScopeFindingsVDI FITRecommendations Applications - Top Avg. Memory Consumers (MB) ApplicationUsers Average CPU Time Average CPU % Average Memory Average I/O Average Graphics Intensity McAfee Engine Service413.28s0.10%47.89MB118.60KB/s4.0 Microsoft Office Outlook13.84s0.21%47.45MB0.71KB/sn/a Windows Update Automatic Updates 114.99s0.19%38.48MB395.17KB/s4.4 VpxClient21.62s0.07%36.09MB0.00KB/s492.6 sas10.61s0.02%30.83MB0.00KB/s414.3 Host Process for Windows Services 12.52s0.15%30.82MB12.21KB/s4.0 On-Access Scanner service3371.29s0.04%30.48MB8.31KB/s4.0 Manipula46.78s0.21%27.25MB7.01KB/s180.6 Microsoft (R) HTML Application host 60.00s0.00%25.80MB0.00KB/s44.7 Generic Host Process for Win32 Services 3362.31s0.07%23.93MB15.17KB/s8.3

24. ScopeFindingsVDI FITRecommendations Applications - Top Avg. IO Consumers (KB/s) ApplicationUsers Average CPU Time Average CPU % Average Memory Average I/O Average Graphics Intensity McAfee Agent Script Engine130.36s1.26%7.82MB3.77MB/s4.0 Windows Update Automatic Updates 114.99s0.19%38.48MB395.17KB/s4.4 Java(TM) Quick Starter Service 3363.90s0.12%1.38MB277.60KB/s4.0 McAfee Engine Service413.28s0.10%47.89MB118.60KB/s4.0 Local Security Authority Process 13.95s0.22%3.03MB45.76KB/s4.0 Content Index service12.16s0.09%804.00KB45.00KB/s4.0 Windows® installer152.92s0.06%6.05MB30.88KB/s4.1 Generic Host Process for Win32 Services 3362.31s0.07%23.93MB15.17KB/s8.3 Microsoft Excel389.95s0.40%10.02MB14.52KB/s257.9 WMI3230.77s0.03%6.34MB13.56KB/s7.1

25. ScopeFindingsVDI FITRecommendations Applications - Top Avg. Graphics Consumers (GDI Objects) ApplicationUsers Average CPU Time Average CPU % Average Memory Average I/O Average Graphics Intensity Intel(R) Audio Studio10.24s0.01%22.73MB0.00KB/s1139.0 Adobe Reader 9.361.29s0.04%18.66MB0.09KB/s508.0 Microsoft Project-ThinApp10.00s0.00%7.90MB0.00KB/s506.0 VpxClient21.62s0.07%36.09MB0.00KB/s492.6 Windows Media Player20.87s0.07%12.98MB0.00KB/s473.0 Adobe Reader 9.260.45s0.02%15.37MB0.00KB/s461.3 sas10.61s0.02%30.83MB0.00KB/s414.3 FlexMail Core Software14.85s0.17%14.18MB0.00KB/s387.3 Microsoft Outlook452.36s0.07%13.69MB0.33KB/s359.6 Microsoft Office Visio-ThinApp21.81s0.04%8.79MB0.32KB/s351.8

26. Agenda 1. Scope 2. Findings 3. VDI FIT 4. Recommendations

27. ScopeFindingsVDI FITRecommendations VDI Fit - Machines VDI Fit, All MachinesCount Good166 Fair4 Poor0

28. ScopeFindingsVDI FITRecommendations VDI Fit - Users VDI Fit, All UsersCount Good105 Fair369 Poor0

29. ScopeFindingsVDI FITRecommendations VDI Fit - User Groups Good Avg. VDI Fit User GroupUsers with Good FitAvg. Sys CPU (%)Avg. User CPU (%)Avg. Memory UsedAvg. Mem Used (%)Avg. GraphicsAvg. Disk IOPSAvg. Network I/OAvg. Network Latency Stats Users64 1.77%0.52%361.61MB38.44%35.359.0910.65KB/s11.99ms Stats VITSD1 0.84%0.48%682.94MB21.67%78.524.500.56KB/s432.26µs Fair Avg. VDI Fit User GroupUsers with Fair FitAvg. Sys CPU (%)Avg. User CPU (%)Avg. Memory UsedAvg. Mem Used (%)Avg. GraphicsAvg. Disk IOPSAvg. Network I/OAvg. Network Latency Stats Users226 2.58%1.10%364.23MB38.98%31.299.9145.37KB/s11.79ms Stats VITSD1 4.10%1.72%1.24GB43.48%4.377.302.76KB/s4.30ms Poor Avg. VDI Fit User GroupUsers with Poor FitAvg. Sys CPU (%)Avg. User CPU (%)Avg. Memory UsedAvg. Mem Used (%)Avg. GraphicsAvg. Disk IOPSAvg. Network I/OAvg. Network Latency

30. ScopeFindingsVDI FITRecommendations VDI Fit Comparison - Good Vs. Others GroupAvg. CPU MhzAvg. CPU % Avg. Login Delay (s) Avg. Disk Read IOPS Avg. Disk Write IOPSAvg. Disk Read KB/sAvg. Disk Write KB/s Avg. Disk R/W IOPS Ratio Avg. Page FaultsAvg. Page File Size MBAvg. Memory %Avg. Memory MB Avg. Graphics Intensity Other Fitness Levels 117.374.0413.138.997.32225.13142.321.10335,054.111,566.9240.15396.1432.83 VDI Fit Good43.441.4911.832.803.9497.8268.860.70571,517.171,464.2235.48328.4218.72

31. ScopeFindingsVDI FITRecommendations VDI Fit Comparison - Good Vs. Others CPU Utilization Trend Memory Utilization Trend

32. ScopeFindingsVDI FITRecommendations VDI Fit Comparison - Good Vs. Others Disk Utilization Trend Network Utilization Trend

33. ScopeFindingsVDI FITRecommendations Worst VDI Fit - Machines NameAvg. Sys CPU (%)Avg. User CPU (%)Avg. Memory UsedAvg. Mem Used (%)Avg. GraphicsAvg. Disk IOPSAvg. Network I/O Avg. Network Latency Avg. VDI Fit vitsd-horsmic4.10%1.73%1.24GB43.56%4.377.332.75KB/s4.30ms2.65 vstf-int-0612.10%0.67%342.27MB31.25%25.915.8127.84KB/sn/a2.72 vstf-int-0503.95%0.72%368.58MB47.18%19.3510.5626.07KB/s1.53ms2.72 vstf-int-0042.18%0.53%348.62MB42.21%20.176.8626.11KB/s1.68ms2.74 vstf-int-0991.91%0.42%343.34MB34.48%19.679.0834.59KB/sn/a2.75 vstf-int-0962.72%0.52%359.11MB44.59%19.5811.5115.33KB/sn/a2.76 vstf-int-0011.82%0.39%342.84MB31.67%17.936.5224.89KB/sn/a2.77 c1579400.86%0.60%333.10MB36.27%21.659.5824.43KB/s12.22ms2.78 c1579680.91%0.75%343.72MB37.97%20.588.6627.15KB/s13.94ms2.78 c1579700.89%0.37%342.83MB37.97%21.0410.2022.30KB/s12.74ms2.78 c1580260.86%0.94%340.16MB37.46%20.808.9325.79KB/s13.22ms2.78 c1579521.61%0.45%332.37MB37.25%21.6110.1023.52KB/s13.05ms2.78 c1579460.92%1.93%344.32MB38.25%27.188.9521.23KB/s17.87ms2.79 c1579725.93%1.44%334.96MB38.46%25.339.2720.72KB/s12.43ms2.79 c1577931.56%1.13%332.55MB37.51%20.909.6517.66KB/s18.22ms2.79 c1578001.07%0.61%332.23MB37.10%21.049.6118.59KB/s25.72ms2.79 c1579510.86%2.59%335.44MB37.55%21.868.1526.61KB/s13.15ms2.79 c1776751.12%0.91%529.49MB27.93%50.9911.844.34KB/s12.73ms2.80 c1579570.86%0.35%348.91MB38.60%20.2310.0719.10KB/s32.31ms2.80 c1579581.21%0.41%333.55MB36.67%19.949.4024.78KB/s12.64ms2.80

34. ScopeFindingsVDI FITRecommendations Worst VDI Fit - Users NameAvg. Sys CPU (%)Avg. User CPU (%)Avg. Memory UsedAvg. Mem Used (%)Avg. GraphicsAvg. Disk IOPSAvg. Network I/O Avg. Network Latency Avg. VDI Fit railynn8.04%3.34%449.31MB65.44%33.0045.5179.00KB/sn/a2.15 nadahei@STATCAN2.83%1.66%393.61MB40.94%13.6240.6392.00KB/sn/a2.15 lazalau@STATCAN1.70%0.68%387.46MB39.04%11.5734.4248.00KB/sn/a2.15 proinik2.04%1.15%339.39MB42.71%28.8939.0972.00KB/sn/a2.25 rancchr@STATCAN3.65%0.82%444.24MB59.32%29.3117.6447.62KB/sn/a2.35 taylkat@STATCAN1.80%0.79%344.73MB41.45%32.7518.7096.84KB/sn/a2.37 shanala5.66%1.36%400.28MB53.06%24.8519.90128.65KB/s505.68µs2.38 tuzimar@STATCAN3.42%0.88%390.76MB46.56%34.7419.3928.08KB/sn/a2.40 robegar@STATCAN2.79%2.87%596.18MB17.55%11.1930.517.00KB/s341.75µs2.40 goscfra3.08%0.62%385.60MB40.95%22.3817.9443.35KB/sn/a2.40 auguark1.01%0.26%393.73MB43.70%30.0010.15126.00KB/sn/a2.40 krymmay@ STATCAN 2.10%0.83%381.44MB42.23%31.3022.51150.33KB/sn/a2.40 thibdom4.28%0.89%353.76MB30.27%13.1517.3060.00KB/sn/a2.40 andejen@STATCAN5.25%0.72%406.15MB52.47%23.0213.9278.68KB/s2.17ms2.40 perriri4.18%0.55%422.52MB51.90%21.8713.0658.81KB/sn/a2.40 goulden4.31%0.67%358.46MB37.87%27.4413.37195.61KB/s1.83ms2.45 simolis3.80%3.59%436.17MB33.85%31.038.6174.82KB/sn/a2.46 TremJul4.48%1.42%413.34MB57.01%26.7211.2264.92KB/sn/a2.46 lamamar@ STATCAN 1.47%0.42%408.67MB43.89%32.7311.59113.31KB/s11.46ms2.46 armibri3.95%0.68%392.17MB40.81%26.4913.0360.80KB/sn/a2.47

35. Agenda 1. Scope 2. Findings 3. VDI FIT 4. Recommendations

36. ScopeFindingsVDI FITRecommendations Design Baseline Aggregate Data System ElementObserved - HighObserved - AverageObserved - Low CPU Speed3192.002924.242397.00 CPU Used (%)99.621.980.33 Memory Used (MB)1635.58339.93160.41 Page File Size (MB)2429.61377.30207.26 Disk Used (GB)68.0718.707.40 Disk IOPS194.978.770.00 Network I/O (KB/s)1193.0034.982.00 Network Latency (ms)9212.3213.230.04 VDI Configuration Baseline Minimum ConfigurationRecommended ConfigurationConservative Configuration Number of Cores233147 Memory Needed37 GB47 GB56 GB Storage Needed2463 GB3162 GB3512 GB ** Design assumes master image, de-duplication

37. ScopeFindingsVDI FITRecommendations Proposed Solution - End Points - <Enter plan for end clients, terminals, hardware reuse> Ensuring Good User Experience - Liquidware Labs' ProfileUnity for user data migration, profile migration - Liquidware Labs' Stratusphere for end user performance monitoring, problem resolution

38. ScopeFindingsVDI FITRecommendations VDI Prepared On:April 15, 2010 Prepared By: Contact Information: