1. HS 8803/ CPA 8823/ Cs8803 PERSONAL WAITING ROOM ASSISTANT Jessica Nance Hyorim Park Deepa Rajan

2. Problems Patients are bored Causes Stress Can worsen condition Patients lack information Adds to stress and boredom Unrealistic expectations Less willing to wait

3. Solutions The Personal Waiting Room Assistant has four components in a portable touch screen display

4. Four main components

5. Self Registration (1) Upon receiving the ER assistant the patient enters information into the system Questionnaire: Questions such as “What hurts?” will help determine the seriousness of the patient This information will be sent to the receptionist Functionality will allow for integration with the hospitals HER Advantages Eliminates errors Eliminates the time consuming paper=shuffle of the patient registration process

6. Self Registration (2)

7. Monitoring Vital Signs(1) The Assistant will have an attachment that will take the patient’s vital signs. The vital signs will show on the nurse’s screen for the nurse to monitor while the patient is waiting. Advantages: This system will help alert healthcare providers about potentially dangerous changes in patient health.

8. Monitoring Vital Signs(2)

9. Providing Information(1) Following registration the device will inform the patient about their estimated wait time. This time will be changed and monitored by the receptionist and/or nurse. Patients will also be given information about what will happen next in their visit to the Emergency Department and what to expect, as well as things to keep an eye on.

10. Providing Information(2) Communication of estimated waiting time and availability of immediate treatments for minor injuries or symptoms increases the time patients are willing to wait Giving information about the process can eliminate unrealistic expectations of patients in the waiting room, which will help to improve their experience

11. Providing Information(3)

12. Positive distraction(1) The patients have the option to do a variety of different things to prevent them from being bored while they are in the waiting room. There are options to: Tour the hospital ED Take a Virtual Tour of a city or landmark, such as Paris, New York, DC, Grand Canyon, etc. Visit the Second Life ER Browse around Google Earth

13. Positive distraction(2) Distracting the patient from their pain can help them to be more at ease and calmer while waiting in the ED Positive Distraction can help to reduce the number of patients that leave without being seen Patients are given freedom to travel the world virtually while waiting

14. Positive distraction(3)

15. Positive distraction(4)

16. Questions? Thank you