1. Public Transport Organisation & Policy Working Group Findings of Year 2 Urban Transport Benchmarking 29 June 2005 Jérôme Pourbaix

2. Objectives of Year 2 Exploring practices behind benchmarks identified during year one. Focus on contracts between operators and authorities. In particular, quality in contracts. Objectives Participants Approach Organisation Contracts Lessons learnt Site visits Next steps

3. Participants Objectives Participants Approach Organisation Contracts Lessons learnt Site visits Next steps AlicanteMadrid AthensMerseyside BelfastParis BucarestPrague BrusselsStuttgart

4. Approach Use of qualitative indicators Structured comparisons between networks Organisational framework, culture and history taken into account Objectives Participants Approach Organisation Contracts Lessons learnt Site visits Next steps

5. Organisation of Public Transport: Indicators Players Right of initiative Level of regulation Share of responsibilities Adaptation to change Planning environment Objectives Participants Approach Organisation Contracts Lessons learnt Site visits Next steps

6. Quality in Contracts: Indicators Objectives of the contract Quality indicators in the contract Performance measurement methods Quality assessment Incentive schemes Conciliation procedure Objectives Participants Approach Organisation Contracts Lessons learnt Site visits Next steps

7. Quality Indicators in Contracts Variations in the number of indicators, the share between objective and subjective, and the definition of indicators. Most common indicators: – Punctuality – Cleanliness – Information Objectives Participants Approach Organisation Contracts Lessons learnt Site visits Next steps

8. Performance Measurement Methods Objective indicators: – Real-time monitoring (automatic or manual) – Periodic surveys & inspections – Claim inventories Subjective indicators: – Satisfaction surveys – Mystery passenger Objectives Participants Approach Organisation Contracts Lessons learnt Site visits Next steps

9. Quality assessment Use of weighted indicators Definition of targets and marks (use of fields of tolerance) Assessment can be global or by indicator Use of scores or penalty points Objectives Participants Approach Organisation Contracts Lessons learnt Site visits Next steps

10. Incentive scheme: Bonus & Malus Different approaches to bonus and malus Various situations: proportion of defined cost per km produced, share of total value of contract. Use of amounts raised to improve the system. Objectives Participants Approach Organisation Contracts Lessons learnt Site visits Next steps

11. Lessons learnt Difficulty to identify the ideal contract: – Not all examples represented in the group – Not one best way Very useful to develop ones best approach mixing good elements from others Objectives Participants Approach Organisation Contracts Lessons learnt Site visits Next steps

12. Site Visits Madrid: intermodal interchange Stuttgart: s-bahn network and traffic information Athens: infrastructure developments Objectives Participants Approach Organisation Contracts Lessons learnt Site visits Next steps

13. Next Steps Implementation (exceeds the scope of this project) Public Transport Finance Special topics: management of exceptional events & access to stadiums Objectives Participants Approach Organisation Contracts Lessons learnt Site visits Next steps