1. 1-1 Introductions and Seminar Overview Lesson 1

2. 1-2 Seminar Overview 8:30 AM – 9:00 AMIntroductions and Seminar Overview 9:00 AM – 10:15 AMUtility Conflict Concepts and SHRP 2 R15(B) Research Findings 10:15 AM – 10:30 AMMorning Break 10:30 AM – 11:45 AMUtility Conflict Identification and Management 11:45 AM – 1:00 PMLunch Break 1:00 PM – 2:30 PMHands-On Utility Conflict Management Exercise 2:30 PM – 2:45 PMAfternoon break 2:45 PM – 3:30 PMUse of Database Approach to Manage Utility Conflicts 3:30 PM – 3:45 PMWrap-Up

3. 1-3 Lesson 1 Overview Introductions Seminar overview Housekeeping

4. 1-4 Housekeeping Participant workbook Handouts Sign-in sheet Seminar feedback form Miscellaneous