1. Student Troubleshooting Guide

2. Programs Freezing? Try the Three R’s!

3. REFRESH

4. RELOAD

5. REBOOT If the computer is not responding, click the Power button on the task bar. Select Restart.

6. Trouble Logging On?

7. Password Problems?  Retype your username and password.  Check letters than might actually be other letters or numbers: 0 and O, I, L, and 1…  Check capitalization.  Make sure there are no spaces before or after the username or password.  Try typing the password in the username field so you can see if you are typing it correctly.

8. No Log On Servers Error  “There are currently no logon servers available to service the logon request.”  This means the computer is having trouble finding the wireless network.  Wait a minute and try again.  Swipe to the left. Click  Check the wireless icon.  If it looks like this, click it, choose BCPS- SECURE and enter your username and password.

9. No Internet Connection  Swipe to the left. Click  Then select the wi-fi icon ( ) and check to make sure that you are connected to the BCPS network.