1. PROFESSIONALISM OF THE INSULATION INDUSTRY

2. Content Introduction NIA Code of Professional Practice Code of Professional Index Membership Criteria & Complaints Handling CIGA Guarantee Nikki Burrows – Health & Safety Manager Sign of a professional

3. Introduction The National Insulation Association work with their members and the wider insulation industry to help develop and maintain a professional standard. The NIA promote these professional standards through documentation and reputation, as well working together with members, Government and industry bodies to promote industry guidelines.

4. Code of Professional Practice All NIA Members agree to adhere to the code Promoting high standards to maintain and provide Customer Satisfaction Peace of Mind

5. Marketing The Contract or Agreement Technical Training Health & Safety Customer Care Guarantees If things go wrong Keeping to the Code Code of Professional Practice Index

6. Membership Criteria & Complaints Handling Membership Criteria Checks NIA Member Procedures Complaints Handling (General Public & Member v Member)

7. CIGA Guarantee 25 year independent guarantee NIA Members must be CIGA & BBA approved CIGA Technical standards and Best Practice Guidelines

8. Nikki Burrows – Health & Safety Manager Risk Assessments HSE Regulations & Guidelines Correct installation Equipment

9. The Sign of Professionalism Reputable Reliable Confident Approved Trustworthy Honest